This morning I had a number of TV series working in Plex Media Server. But, the files in the directories were MKV files. Because it has to transcode them for Roku, I decided to wipe out the TV Shows directories and replace them with identically named directories containing MP4 files.
After doing so, I lost all the show poster art and other metadata. So, I tried Refreshing Metadata, Fix Incorrect Match…, and Match Using, all to no avail. When I do Fix Incorrect Match even the Custom Search (using TVDB returns no match).
What can I do to fix or debug this?
TIA
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Can you restart PMS, run a Deep Scan (hold down ALT and hit the refresh icon) and then upload your Plex Media Server.log and Plex Media Scanner.log files?
http://wiki.plexapp.com/index.php/PlexNine_PMS_TipsTricks#Plex_Log_Files
whoops, should have also asked what are some examples of shows now not working?
No shows are working.
The problem is that the artwork for every TV show is missing. And, no metadata appears for existing shows, nor for any newly arrived shows.
The sequence of events is as follows:
Everything worked fine. My client is a Roku, using the Plex channel. The shows were in MKV format which, due to a memory leak or something, would start to consume 100% of CPU, resulting in constant rebuffering, forcing me to reboot my server. Everything would work fine for several days, then the above would repeat. So, I thought I'd transcode to MP4 to avoid Plex Media Server from having to do on the fly transcoding - and hopefully eliminate the problem. So, I had an identical set of directories to those containing the MKV files, that now contained MP4 files. I moved off the MKV containing directory to a backup, and copied in the MP4 directory to the same location as the MKV originally existed. One MKV folder wasn't completely moved off to backup when my copying MP4 was in progress (the Fringe directory). That is the only directory that now has Artwork. All the other directories don't have artwork, nor do their shows have metadata.
what is the priority of your media data agents in Preferences -> Agents?
Personal Media Shows
--Local Meddia Assets (TV)
--Personal Media Shows
The TVDB
--The TVDB
--Local Media Assets (TV)
--Plex Theme Music
--OpenSubtitles.org
--TVRange
I blew away Plex Media Server, deleted the directories left behind (the install directory and the one under my local profile), reinstalled, and everything works fine now. But, there is a bug somewhere in the Plex code that prevented me from accomplishing what I ended up having to reinstall to have work.
The reason Plex was having trouble getting the TV show artwork for me is because I use Privoxy on my gateway/router, and it blocks all URLs with “banner” in them (as an advert blocking measure). Looking in the logs, PMS was trying to connect the following to download artwork:
http://thetvdb.plexapp.com/banners/_cache/fanart/original/blah.jpg
This URL was immediately blocked by Privoxy. The solution was to add an exclusion to Privoxy to make it ignore the entire plexapp.com domain by adding the following to Privoxy’s user.action file in the “fragile” category:
thetvdb.plexapp.com
.thetvdb.plexapp.com
I’m not sure the first one is needed, but it’s done the trick, and my TV artwork is now all being downloaded.
I suspect this is a more obscure solution than most people are likely to be having, but thought I’d share - hopefully it might help someone else.
Ok found the issue:
Privoxy (ad-block) running as a proxy to the browser on my router. I've changed it to transparent mode and it seems to work now. Thanks for your suggestions.
Sorry to revive this.
I also use Privoxy and Tor and have been having problems with the Metadata agents.
How do you change it to transparent mode so that it will work again?
Thanks
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