So I edited the srt file for my 1977 Hobbit film. The issue is, when I play the video in the Plex app on my Android phone, or on my iPad, it’s using a subtitle file that, as far as I can tell, doesn’t exist.
Subtitle Edit confirms there are no srt files embedded in the mkv. Plex also shows them as (external) anyway.
Images below show 1) the opening line from this ghost srt as displayed on my S20, and 2) how it appears on my Windows app. The Windows app is pulling from the correct srt file just fine.
When I used the Windows app to delete the ghost srt, it deleted the good srt. So I confirmed the Plex listing showed no srt files, I put the good one back in the Hobbit folder, and the mobile app immediately started showing the ghost subs again.
Next, I completely removed the Hobbit folder from my media folder, scanned the files from the Windows app, confirmed it was gone, then re-added the Hobbit folder back, and the apps immediately started pulling from this ghost srt file.
There was only one srt option showing (there’s only one srt file in the folder on my server)
but now it’s showing two srt options, one is the ghost one, the other is in french. No I’m not confusing the french ass file. There are no french srt files on my computer.
Hey so I went and completely re-ripped the video from the disc, this time with none of the ass subs and now it’s working fine. I dunno if this helps, but here’s the XML from the new version.
This is interesting. DVD’s or blu-rays do not include ASS subtitles, so I’m not sure how you managed to get these the first time around. There are apps that can take the normally included PGS subtitles and OCR them into ASS, but that’s not usually done while you rip the disc.
Your XML shows your file has an embedded ASS subtitle and 2 external SRT subtitle files. Are you using a 3rd party subtitle plugin? Something is adding a subtitle in a way I don’t recognize.
Earlier you said you re-ripped this without the ASS sub, but I still see it.
I re-ripped the Hobbit without ass, this is Star Wars. I have no idea what a third party subtitle plug-in is, some fairly certain I’m not using one.
You can see it’s showing two SRT files in image 1, but in image 2 you can see there is only one external SRT file. The second one listed does actually pull from the correct file, but only after I removed it and put it back multiple times. Before that it was only listing one, and it was the non-existent one.
I believe that’s because you are still using the legacy scanner with Open Subtitles agent enabled. It will automatically download subtitles but they won’t be saved next to your video file.
I’m not positive ok? So do not change anything. Edit your library and go to Advanced.
Take a screenshot of the part where it says scanner and agent and post here. If confirmed, MovieFan.Plex will tell the best way to procedure.
