Movie database updates

Hi there
I have a problem with my Plex media Server running on Windows 10.

For some explainable reason some of my movies (local stored video files: mp4 & mkv) do not update on the server side.

It shows me that the new movies are added but the actual tagging, totles, poster etc is not updating at all.

How can I fix this?

PS: I have updated to the latest PMS version.

Log Files, if you please:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Drag zip file to a message window and drop it.

Log file attached as requested

Settings - Server - Network - ‘Show Advanced’
“Enable server support for IPv6” <-- remove the check mark
Afterwards restart Plex Server

What type of drive is F: ?

How much free space do you have left on drive C: ?

What is the default metadata agent for your movie library?
(“Edit” your library to find out - on the ‘Advanced’ tab)

Running Plex Server under the Admin account is not ‘best practise’.

You are not following the Plex naming guides

Has your server internet connection?

Pay close attention to what Otto is telling you - If you want your Plex server to ever work again.

After that you can start fixing your Non-Compliance Issue - and it’s a whopper.

Picking some at random (not difficult to find a horror show):

H:\Server Movies\720p\Riddick\ <---- that’ll probably work
…2000 - Pitch Black 720p.mp4 <— that might work today - not too sure about tomorrow

H:\Server Movies\720p\Riddick\ <----- that’ll probably work
…Pitch Black (2000) [720p].mp4 <---- that will work today, tomorrow and the next day - it’s compliant.

Considering I can’t find ANY TV Shows in your scanner log that is likely an issue, but I have no doubt there’s some real ugly stuff going on in there as well. Here’s an example of a compliant TV Show structure/file name and I’m almost certain you don’t have any of these:

A TV Show Library/
…The Expanse/
…Season 01/
…The Expanse - S02E01.mp4

Anything else - and you’re asking for trouble. TV Shows simply won’t work any other way.

Regarding MP4 Files:

Embedded metadata in the Title Field of MP4/M4V files WILL throw Plex into a tailspin. Plex will read this info and prefer it over a perfect file name/structure (you don’t have any of those yet), but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Show and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it.
If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.

Renaming/restructuring is best performed OUTSIDE the library and you’ll need to write a new bundle for your shows so The Plex Dance® was invented:

The Plex Dance®:

  1. remove Show(s)/Movie(s) from library - Yep, in their entirety. The Whole Thing.
  2. update library
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update library, empty trash, clean bundles
  5. bring names and structures into compliance
  6. replace corrected show into library
  7. update library

All Steps. In Order. No Shortcuts.

IPV6 was allready activated
Drive F is a partitioned drive of the original hard drive but it’s not being used for PMS
C: currently has 234GB of space left.
Meta Data Agent is “The Movie Database”

Thanx JuiceWSA

You’re welcome - if that was the fix - good.

Make sure you don’t make the mistake of putting season 2 episodes into season 1 folders - like I did in my example.

:slight_smile:

@dewaldwessels said:
IPV6 was allready activated

I think Otto mentioned removing the check mark .
So it ISN’T activated. :slight_smile:

HitVille - yep understood and removed the tick.