Movie file missing in library, but it's in the folder and it plays directly. How do I find out why?

Plex Media Server NAS & Devices
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Server Version#:1.41.7
Player Version#: 1.109.0.329-ea562b95
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I have all my John Wayne movies in a single folder, and all but ONE are in the library. If I search for “desert command” it finds the movie, but doesn’t show I can play it.

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If I use Windows Explorer and open the file, it plays fine with Windows Media player.

I’m guessing it might be co-attached to another title, but don’t see where it could be…and I have 1,467 titles in the library, so it’s like looking for a needle in a haystack.

Is there an easy way to find it? I’ve removed the file, rebooted the server and copied it back with no change.

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follow plex naming scheme. no multiple movies in a single folder.

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It likely got merged with another movie. Change the filter to duplicate and check the results. You can split the movie then rematch the wrong one.

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Plex Documentation → Your Media → Naming & Organizing Your Movie Files

Strictly follow Plex naming and organization requirements, adding the IMDB/TMDB ID if needed. If you’ve extra info in the file name, place it in square brackets so Plex will ignore it.

Then Plex Dance the movie. Do not skip any steps. This removes any incorrect matching information from the Plex database.

Example: /Desert Command (1946) [video/audio/etc info].mkv
Example: /Desert Command (1946) {tmdb-137235} [video/audio/etc info].mkv

Note: If the movie is in the MP4 container, poor embedded metadata can cause Plex to mis-match the file.

Either (a) edit/delete the metadata or (b) tell Plex to ignore the metadata: Edit the Library → Advanced → uncheck “Prefer local metadata.”

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