Movie poster displays incorrectly

Plex Media Server
1

Server Version#:1.27.0.5897
Player Version#:4.87.2

In a moment of stupidity I changed the Plex scraper from Plex Movie to Plex Movie Scanner and now I can’t change it back again. I did this because a lot of my movies were displaying with the incorrect title (American titles v Australian ones). That problem is fixed but the trouble is that it’s not displaying the posters correctly, as it was before. Instead of vertical with a picon of the full poster, I am now getting a horizontal clipped image which doesn’t show the complete poster

2

That means the agent has been set to “Personal Video”.

Set the agent back to “Plex Movie”.

3

Thanks for your reply. Unfortunately, I tried it but it didn’t work. I get a message telling me my changes could not be saved.

4

Make sure you are using the hosted web app and that you are not using any web browser add-ins.

You might also want to check your server logs for messages about damage of the Plex database:

  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 5 minutes
  6. fetch log files and attach them here

Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.

5

Plex_Media_Server[1].log (1.2 MB)

Thank you Otto. There were five other Plex_Media_Server.log files but I assumed this was the one you wanted.

6

There are no signs of database damage in this log.

7

No, I couldn’t see any either.

Thanks for looking.

8

Try setting the agent to “Plex Movie (Legacy)” then.

9

That worked!

Thank you so much Otto!

10

The only problem is that I’ve lost a lot of posters, which have been replaced with thumbnails.

11

“Plex Movie (Legacy)” is the old agent.
Check its configuration under
Settings - Server - Agents - Movies - Plex Movie (Legacy)
The line “Plex Movie (Legacy)” must be in the topmost position.

After you’ve verified that, Refresh Metadata of a few affected movies.
Wait a few minutes afterwards.
Then take a look into their Plex media info XML. Seek for the XML property guid="... (all lower-case letters). Do they contain something like guid="com.plexapp.agents.imdb:... or are they still like guid="plex://movie/...?

12

image_2022-08-09_001117350
image_2022-08-09_0011173501093×434 104 KB

Is this the bit you mean? Because it’s not in the topmost position.

13

Then drag it upwards. It has this handle on the left side.

14

Sorry, I just saw that. I’m looking at the .XML but can’t see what you’re talking about.

Gimme a minute so I don’t miss something obvious again.

15

You should find it already in the second line:

grafik
grafik1777×473 103 KB

16

image_2022-08-09_003542781
image_2022-08-09_0035427811272×169 25.3 KB

It shouldn’t be “tv.plex.agents.none”, should it?

17

That’s indeed the one.
agents.none means the item is currently “unmatched”, which means it won’t get any metadata. You’ll have to perform Fix Match on each affected movie.

Or, consider removing the whole library. Then recreate it using the default settings (which will use the new “Plex Movie”). If you haven’t customized the metadata heavily, this might be much less effort for you.

18

Sounds like a big job. I’ll check how to do it tomorrow.

Thanks so much for your help.

19

Hi Otto,

Thanks so much for your help last week.

I eventually migrated everything out of the Movies folder, refreshed the metadata and migrated it all back in again. Plex asked me to update to the newer agent and now all seems okay.

Thanks again.

1 Like
20

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