I promise I tried to find the solution on Plex Forums and other locations as well, just can’t figure it out. When I add any new movies or try and refresh, my movies do not pull the correct metadata. The only way I can even get any metadata is by by going into a specific movie, and then selecting “The Movie Database”. My only complaint is that it isn’t IMDB so it doesn’t show the Rotten Tomatoes, etc. Thank you in advance for your help. Please let me know if you need any additional information. Below are some screenshots which I hope are helpful. I am posting the server logs which I should have done right away. I went ahead and tried to download metadata for “Dreamcatcher” before downloading the logs. Thanks again for any help.
Public Enemy #1 is a bad file name:
A Movie Library/
…Monsters, Inc. (2001).xxx
That may be why you’re not getting the description even tho you did get the background image.
If your file happens to be an MP4/M4V file and has a bogus name in the embedded Title Field that will throw off an otherwise good file name match. If you use MP4/M4V files you should drag Local Media Assets to the bottom of the Agent lists. Enabled, but demoted to the bottom. You’ll still be able to use Local Extras and the like, but Plex will stop giving high priority to Bogus Title Fields.
Typically in the TMDB tab you’d want TMDB first. The Plex Movie Tab would have Plex Movie first. The two aren’t all that redundant in that Plex Movie is really there so that Plex Passers can draw trailers from IMDB. The real matching happens at TMDB as far as I know.
Just uploaded 10 movies, none of them matched after I changed the client order.
Hey Sethsimonson, I have the same problem too. I have several hundred movies that do not have a problem, but the ones that I uploaded in the last few days all have problems.
My guess is something wrong with the agent websites…
I have the same issue. TVDB Agent is working though.
@sethsimonson said:
Just uploaded 10 movies, none of them matched after I changed the client order.
Changed it how?
TV Shows MUST go into a TV Show Library Type
Movies MUST go into a Movies Library Type
Regarding TV Shows:
E:\PlayOn\TV Shows\Seth\Fargo\Season 01\Fargo - s01e01.mkv
If:
E:\Playon\ is your actual TV Show Library - that won’t work
E:\Playon\Seth\ is your actual TV Show Library - that will work
Regarding Movies:
E:\PlayOn\Movies\ <---- should be your Movies Library
…National Lampoons Christmas Vacation (1989).mp4
You have a number of MP4 files. If these files are infected with bogus metadata in their Title Fields and Local Media Assets is in the topmost slot in your Agent Lists for Movies (or anywhere for that matter) you won’t match to anything. Plex will prefer those bogus Titles over a properly named file.
BTW, TMDB says it’s ‘National Lampoon’s Christmas Vacation (1989)’ - with the apostrophe, but I have my doubts about that holding up a match. Your file name will probably work.
If you have changed the Agent Lineup in an attempt to fix your problem you’ll need to perform The Plex Dance®:
- remove mismatched items or shows from the library
- update library
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <---- update libraries, empty trash, clean bundles - rename/restructure as necessary
- replace items or shows into their respective libraries
- update libaries
All Steps. In Order. No Shortcuts.
Now we have a set of log files maybe @astrofisher can inspect them looking for some usual suspects. My interest ends with your scanner log - file names and folder structures are in my wheelhouse.
This worked for me from another post.
“Ok I used the “List of IP addresses and networks that are allowed without auth” as said at https://forums.plex.tv/discussion/comment/1244304/#Comment_1244304 and set “plex server IP”/255.255.255.255 and it’s working now.”
@codybargholz said:
This worked for me from another post.“Ok I used the “List of IP addresses and networks that are allowed without auth” as said at https://forums.plex.tv/discussion/comment/1244304/#Comment_1244304 and set “plex server IP”/255.255.255.255 and it’s working now.”
Thanks, Been re-loading in a new server with stuffthat all worked prior, this trick fixed it for me for now, it seems plex and the agents have issues when youtry to load large library folders at a time, Most of thiswas added individually in my old setup,
Just adding in my solution: I’ve also had trouble downloading movie posters recently. None of the suggestions helped me. I poked around some and found that my server was using IPv6 for some traffic. I disabled it, and sure, enough, posters are all back! Somebody’s IPv6 routing must be off somewhere.
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@zzantozz How did you disable IPv6? I’m having trouble downloading movie posters too, maybe that helps
Under “Agents”, try deactivating “Local Media Assets”. After that it worked for me (was struggling with that issue for many months).
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Same issue here. Movie posters do not download (nor do actor portraits), TV Show posters download fine. I have Tried the IP v 6 disable fix, Have tried the rearranging of Agent items, and the networks allowed without auth fix -etc. No luck. This has worked for years, but only recently did this stop working properly. Any idea where I can diagnose this further?
Windows version of Plex on Win 7 Pro, Thanks.
