Server Version#: 1.24.0.4897
Player Version#: Web 4.62.1
Since last week, my users and I have not been able to play trailers on any of our devices, including web, iOS, and Apple TV. I honestly hadn’t noticed this issue in a while because I don’t usually view trailers, so I don’t know if this issue is limited to the latest releases of PMS.
Will attach logs if necessary.
Thanks in advance.
I’m able to play trailers without issues on Windows PMS running 1.24.0.4897. Sounds like your server is having issues accessing the site where we gather the trailers from. Do you have some sort of firewall that only allows access to whitelisted IPs?
If not, please reproduce, then grab your server logs and post them here so I can look what is going on.
Tried to play trailers on Plex web and iOS to recreate the error. Attaching logs.
Thanks in advance!
I see the request for the trailer. The request itself is correct and it works for me. It looks like something on your system is blocking/intercepting the request. Are you running a firewall/reverse proxy/VPN?
I have not changed any settings, though I might as well look for anything that might be interfering with the request. Is there a particular address i should be looking at whitelisting if that’s the case?
Same here. Most trailers stopped working, Plex App/Safari tell transcoder could not be start, FireTV says an error occoured, please try again.
After refreshing all Metadata everything is working again
Glad that worked for you! In my case, I realized it had something to do with the time set on my server. The time was off by a couple of minutes and that caused some timeout issue (not really sure exactly what) with the extras server. Anyway, changed my time settings and it worked.
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