The plex server does not automatically download the metadata only for the movie library (it works fine for the series). However, if I manually update it, it downloads without any problem.
When the automatic metadata download does not work, the movie is listed with its original (English) title (not filename, original movie title) and a thumbnail of the movie is displayed instead of the poster.
Agent used: “Plex Movie”
Prefer local metadata: disabled
Use local assets: enabled
Prefer artwork based on library language: enabled
This problem has been persisting for about 3 months. Has anyone encountered it?
Verify that your container somehow doesn’t have issues with domain name resolution.
(first request times out or is answered too late)
There have been similar issues reported lately, and it was connected to the use of DNS filters in the network (pi-hole etc.) or ISP default servers.
I’d try switching off IPv6 support for the whole container and/or switching to the DNS servers 1.1.1.1 or 8.8.8.8
If pi-hole is in use, try disabling Secure DNS.
Yep, i have the same thing with series. Refresh metadata and everything comes down as normal. I was using my router as DNS, but changed to 1.1.1.1 to test and it still does the same thing.
Thank you for your help! It seems that this was indeed the problem (I had the plex.tv domains on whitelist before, now I added them in wildcard format).
However, I still find it strange that the manual metadata update was successful.
In my configuration all DNS and DoT requests are redirected: client → pihole → pfSense (pfBlockerng) → 1.1.1.1
Otherwise, if the name resolution fails, is there no way to download the missing metadata as a scheduled task?
