My Movie metadata will not fetch, that includes artwork but also any info about the movies (synopsis, actors, ratings, etc.) I have done many of the suggested fixes or tests. Everything was working fine, until Monday. I had my internet upgraded to a faster package and that came with a new router, I have Verizon FiOS and I believe it is the 3100 Router.
TV Show metadata fetches perfectly fine, I am able to fetch all metadata including artwork.
I have done the following to try and fix the Movie metadata:
Confirming proper order of the agents.
Checking and confirming proper naming scheme.
Clearing DNS Cache.
Cleaning Bundles.
Optimizing the libraries.
Deleting the Movies folder and re-adding it.
Manually searching and trying to fix a match for the movie, returns zero results.
Checked the properties of all files to ensure no embedded metadata with improper naming is causing it.
Before deleting the Movie folder and re-adding it, I used to have Metadata and artwork for almost all of my movies. Now after it was deleted it will no I lost all previous metadata and it will not fetch the metadata for the ones I previously had it for as well as anything that is newly added to the folder
I use tinyMediaManager to rename all my files to a proper naming scheme, as well as fetch metadata to store locally as .nfoâs. I read they could possibly interfere with Plex so I deleted all of them as well as any downloaded and locally stored artwork.
If there is any other information you could require let me know and I will get it.
In case that internal metadata you donât need in those MP4 files starts making your life miserable. Plex matches via File Name. Name your files properly. Jettison all the junk.
I did notice that on quite a few after getting them, so I am going to go through and update all those.
Currently I am testing the above, mentioned by JuiceWSA. Confirmed placement of Local Media Assets is at the bottom, but nothing has changed. Going to clear those caches and see what happens.
I am having the same issues with the metadata not automatically adding to new Movies nor can I force a âMatchâ. There is nothing available. TV Shows are NOT an issue as they continue to pull down all the metadata. This started to happen about 5 days ago. I have not made any changes whatsoever to my configuration or agents. I have followed the instruction to delete the Cache files and verify that the Local Media is checked (they were not have not been checked for years).
Last time something like this happened is when TVDB changed their API and the entire industry came to a screaming halt.
I too have problems with the metadata for a few days now. Plex finds the movie, but often no poster appears. The portraits of the actors also only appear in a few isolated cases. When I try to change the poster to a different one sometimes it works, sometimes it shows a blank pictures as if no poster were found.
I have found the reason why my specific server isnât fetching movie metadata. It turns out my VPN was blocking it. I didnât think this would be a cause, because the TV Shows were not affected at all. With the VPN on movies do nothing, however when I turn it off all Movie data is downloaded fine. Itâs a bit annoying that I have to manually disable it.
Two weeks ago, I didnt have this problem and it downloaded just fine from behind the VPN. I am not sure what has happened recently that would cause only the movies to be affected, but alas something did.
So if either of you, ReinerS10 or tommek83, are using a VPN, try disabling it and see if anything will fetch afterwards.
Thank you StavMah and you are correct! I turned off my VPN and now can I refresh my metadata. I thought I tested this before but I must have tested it with another issue that started at the same time (trackers not working). Is this a general VPN issue or specific (I use Windscribe)?
And here is mine.
My plex really does have a strange behavier: The posters are obviously found and loaded, but 90% of them are not displayed. If I want to change the poster manually, it takes quite a long time and it shows an empty poster. When I click on the movie and want to edit it, it takes a long time and it aborts with an error message: âAn error occurred while editing this itemâ.
I have been having this same issue for about 2 weeks or the last 2 PMS updates that were downloaded and installed. I have attached my logs if someone could please take a look and give me some advice.PMS Plugin Logs 3-21-2020.zip (774.8 KB)
Having TMDB issues too lately, manual match never works either⊠unless I remove the year field. Seems like TMDB doesnât match anything with me when the year is known. Which is, in my setup⊠always.
If I fix match, remove the year and search again⊠I get results. Which is really sucky to do for every download. Hell, since movies are regularly replaced with better versions, I often have to do it over and over again for the same movie!
