Music library with over 700,000 tracks is not responding

Plex Media Server NAS & Devices
1

Server Version#:DSM 7.2.2-72806
Player Version#:1.41.1.9057-72009057
Library name: Standards

Plex Media Server Logs_2024-10-28_17-50-28.zip (7.1 MB)

Hi everybody.
When I access the library, through Plexamp, it starts loading the numbers very slowly. First Artists, Compilations, Artist Genres… it never loads Tracks or Albums. Until it freezes. Both in Android version and in the Plexamp App for Windows.

I have uninstalled and reinstalled the Synology NAS server and I can’t get it to work, although I must say that a few weeks ago it worked perfectly. But I had to erase all the disks. Can you help me please? I don’t know what to do anymore.

I have uploaded the log. Thanks.

Albert

2

My Synology NAS also stopped working properly recently - I’ve tried the same steps but have the same problem.

3

Have you installed the version of PMS that’s specific for DSM 7.2.2?

https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology-dsm72

4

@Petitotet

After you get PMS running and get back into your Server settings,
Go to Settings - Network and turn off IPv6 support.

You have an IPv4 LAN and WAN. You’re getting SSL breakage

Also, you appear to have some very old players which aren’t using “SSLv3”
(now required by PMS)

Oct 28, 2024 17:30:05.197 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:192.168.0.13]:7507: stream truncated
Oct 28, 2024 17:30:05.197 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.245]:56031: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.197 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.239]:39219: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.197 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.241]:57943: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.198 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.234]:59423: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.198 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.223]:56353: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.198 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.252]:51113: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.202 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:2.152.88.238]:7508: stream truncated
Oct 28, 2024 17:30:05.203 [139676424846136] DEBUG - Request: [87.236.176.225:43789 (WAN)] RN  (71 live) #15121d6 Signed-in
Oct 28, 2024 17:30:05.203 [139676424846136] ERROR - Error parsing HTTP request: N\00\00\00+\00
Oct 28, 2024 17:30:05.203 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:192.168.0.13]:7590: stream truncated
Oct 28, 2024 17:30:05.203 [139676424846136] DEBUG - Completed: [87.236.176.225:43789] 400 RN  (72 live) #15121d6 0ms 265 bytes
Oct 28, 2024 17:30:05.203 [139676422736696] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.236]:49721: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.203 [139676422736696] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.246]:51913: wrong version number (SSL routines)
Oct 28, 2024 17:30:05.203 [139676422736696] DEBUG - CERT: incomplete TLS handshake from [::ffff:2.152.88.238]:7595: stream truncated
Oct 28, 2024 17:30:05.203 [139676424846136] DEBUG - Request: [87.236.176.231:38159 (WAN)] HELFD  (73 live) #15121d9 Signed-in
Oct 28, 2024 17:30:05.203 [139676424846136] ERROR - Error parsing HTTP request: ELFD\00\00\00\00\00\00\00\FF\FF\FF\FF\FF\FF\00\00\00\00\00\00\00\00$\00\00\00opc.tcp://localhost:4840/UADiscovery
Oct 28, 2024 17:30:05.203 [139676422736696] DEBUG - Completed: [87.236.176.231:38159] 400 HELFD  (73 live) #15121d9 0ms 265 bytes
Oct 28, 2024 17:30:05.203 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:87.236.176.252]:46237: stream truncated
Oct 28, 2024 17:30:05.214 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:192.168.0.13]:7730: stream truncated
Oct 28, 2024 17:30:05.214 [139676424846136] DEBUG - CERT: incomplete TLS handshake from [::ffff:2.152.88.238]:7735: stream truncated

If you look closely, this could also be a foreign actor attepting to break into your machine.

I would consider changing your Plex WAN port (Remote Access)

5

Yes. It is. I downloaded for Intel/AMD 64-bit version.

6

Thanks ChuckPa.
I’ve disabled IPv6 support and it seems to work. It’s not as fast as it used to be in detecting all the tracks but now at least it doesn’t crash.

Should I be worried about what you’re talking about regarding “old players”? Should I take any special measures? Modify the Firewall for example?

I’ve sent you a new log again in case the problem has disappeared.

Thanks a lot!
Plex Media Server Logs_2024-10-28_21-23-26.zip (6.4 MB)

7

I would just update all of your Plex clients to the latest versions. There’s probably no good reason to go out of your way to keep very old player apps.

8

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