My Plex for Windows is experiencing lag when playing videos

Server Version#:1.32.4.7195
Player Version#:1.74.1.3913-9baac009
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I am having trouble playing videos using Plex, but when I use Potplayer on the same computer with the same video files, it plays smoothly. I really want to solve this problem and would appreciate any help from the official support team. Here is the hardware information for my laptop:

I am using Plex to connect to my NAS in my local network and play videos, but I generally feel that it is quite laggy. Here are the Plex server settings:

I have tried turning on or off video transcoding, enabling or disabling hardware acceleration, and changing the quality of other transcoders, but none of these have had any effect.
For example, the media information for the video I am playing is as follows:


The information displayed on the panel is as follows:

The video playback is very choppy.

Supplementing a log file downloaded from Plex
Plex Media Server Logs_2023-07-20_21-20-42.zip (2.4 MB)

Don’t know what you have built there but The CPU is not DS918+ standard

Jul 20, 2023 20:42:18.517 [140501223508792] INFO - Plex Media Server v1.32.4.7195-7c8f9d3b6 - Synology DS918+ x86_64 - build: linux-x86_64 synology-dsm7 - GMT 08:00
Jul 20, 2023 20:42:18.517 [140501223508792] INFO - Linux version: DSM 7.0.1.42218-2, language: en-US
Jul 20, 2023 20:42:18.517 [140501223508792] INFO - Processor: 2-core Intel(R) Celeron(R) CPU G3930 @ 2.90GHz
Jul 20, 2023 20:42:18.517 [140501223508792] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)

Dual Core CPU will not handle burning PGS subtitles.

XPEnology configurations are extremely difficult to support & most often NOT supportable.

The passmark score will not work for 4K (not even close)

https://www.cpubenchmark.net/cpu.php?cpu=Intel+Celeron+G3930+%40+2.90GHz&id=2957

Thank you for your response, but I am using a Windows computer for direct playback. Does this also depend on the CPU performance of the server?

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.