My Plex server crashes immediately on my Synology DS418 DSM 7.1.1

Plex Media Server NAS & Devices
1

Last month all of a sudden I couldn’t access my Plex content. I logged into Package Center on my synology and saw Plex server said ‘manually stopped.’

I clicked ‘Run’ and after spinning a few seconds the button changes to ‘open’ but before it even lets me open it goes back to ‘run’ and says the server was manually stopped.

I have tried reinstalling the server a couple of times and even reset my Synology machine to try to get rid of the problem but have not had any luck. It’s driving me crazy. Any help or ideas?

Server Version#: 1.30.2.6563-7000
Player Version#:

2

FileStation → PlexMediaServer → AppData → Plex Media Server

  1. Right-click “Logs” → “Compress to Logs.zip”
  2. Download the ZIP
  3. Upload / attach it here.
3

Thank you Chuck! See attached

Logs.zip (1.5 MB)

4

@jeffk83

Please try that again. They are only 1.5 MB zipped when they should be 4-5 MB

Also, opening produces an error. (Invalid archive)

5

Weird. I just did it again with the same results. Is that part of the problem?

6

Are you having the Syno make the ZIP ?

If so, reboot the syno. Let’s find out why it’s being “less than intelligent” lol

7

Yes I was having Synology compress to Zip. I’ll try rebooting.

8

Still only 1.6 mb after rebooting. Logs.zip (1.5 MB)

9

@ChuckPa here it is without having Synology zip it.
Logs (2).zip (16.0 MB)

10

Bingo !

That tells me a lot.

  1. Question: Who’s been playing in the Plex shared folder ?
    – Do you have media in there?

  2. Look at your logs. PMS can’t write to its own files.

Screenshot from 2023-02-08 15-38-12
Screenshot from 2023-02-08 15-38-12830×602 111 KB

  1. Notice the date/time stamp. Everything should have updated.

Does this help track down the culprit?

Lastly, I can get you back on track.

Follow the instructions as written.

Share the results you get from your email when done if any errors

11

Ugh. Now I’m a little lost on what to do @ChuckPa

Thank you for trying to help me.

12

@jeffk83

Look at the FAQ I sent you.

It’s a step-by-step How-To for fixing the ownership of all the files in the PlexMediaServer shared folder.

Scroll down until you see “Create the task in Task scheduler → User-defined Script”

Start here. (Control Panel → Task Scheduler)

Screenshot from 2023-02-08 16-35-25
Screenshot from 2023-02-08 16-35-25912×548 107 KB

Fill in the forms using the info I give. It will look like I show in the How-To

If you’re versed with using Putty SSH and a Linux command line, you can do everything just as easily there. (what the script does)

PS: Check your PM (upper right corner of the forum near your avatar)

13

To all who encounter this thread.

This was a weird one to diagnose.

The symptoms were bizarre but started to focus when we couldn’t upload the PlexDBRepair tool to the PlexMediasServer shared folder.

It turns out, totally by accident, a Quota had been placed on PlexMediaServer.
In this case, PMS is using 12.4GB of metadata. The default DSM quota is 10GB.

DSM therefore said “NO!” and didn’t allow any more writing to the shared folder.

The moment we saw this in teamviewer, we removed the quota limit and PMS came to life.

We did check and optimize (Repair) the DB using PlexDBRepair to get everything to best status

All is well now and things are good.

Right @jeffk83 ?

14

@ChuckPa thank you again! Plex server is up and running and its beautiful!

1 Thing. It seems to be missing media. In my ‘Kid’s TV Shows’ folder there were 13 different shows but only 2 are showing in Plex. I confirmed that the files are still in the folders and ran a scan in Plex and it still doesnt see them. Similar for my movies folder.

15

Hmm. If I go in to ‘manage library’ in each of the libraries and add the correct folder (even though it’s already there) it fixes my problems.

16

Everything is up and running like it should be. Thank you again @chuckpa!

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