My server on synology is acting insane

Plex Media Server NAS & Devices
1

Server Version#: 1.29.1.6260-420892357-x86_64_DSM7
Player Version#: not sure

essentially i just deleted plex but when i had it installed it would slow my synology device down to a snails pace and it would constantly be stuck on making intros or indexing music and it would constantly give me errors in console one is a database lock i then tried rebuilding and reindexing and nothing worked it would also say “we lost connection to the server” or “we couldnt find a playback method” and when i try to reinstall it it comes back to normal and wont delete or factory reset plex even after deleting the server from my account
Plex Media Server Logs_2022-09-28_17-59-30.zip (7.4 MB)

one of my recent logs

2

im also going to note that when i start it up it would make me wait and say and it would crash say the server is unavailable start crash start crash for 10 minutes and then itll work

3

The method to completely uninstall PMS from DSM7.
The Synology FAQ will be a great help.

Don’t expose a new install to more than a few films and TV shows. Give it some time to get itself sorted, like an hour. Once you’ve disable a bunch of the automatic CPU intensive tasks that might occur when you add your media, then add in more, maybe 100 at a time.

4

got it right now i was able to install a new fresh install and i only added the movie i had trouble with and one i didnt and both did the exact same thing my synology is faster now though

5

right now im trying the movie on my samsung tv to see if its apple tv or plex

6

its working on my synology just not on my apple tv

7

AppleTV app is handling DirectStream ok, as shown here.

Screenshot from 2022-09-29 12-13-04
Screenshot from 2022-09-29 12-13-04644×776 54.3 KB

Server DEBUG logs will be needed to diagnose further

1 Like
8

it works for a while but for me it just goes to couldnt create playback session" or connection to server has been lost but on the samsung app it doesnt do that which is weird
and that was on a fresh install too

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ill get them when i get home!!!

11

these are some of the errors i get on a fresh install though

[Req#12b20e/Transcode/d091cdde-f647-457c-a564-4a2f72a658ba/33659aba-1434-46e3-87e6-7ab43d77162a] [eac3_eae @ 0x7f2e42e78dc0] EAE timeout! EAE not running, or wrong folder? Could not read ‘/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-e4fedd09-09cb-4b96-9e81-025119f6f3fb/EasyAudioEncoder/Convert to WAV (to 8ch or less)/d091cdde-f647-457c-a564-4a2f72a658ba_26455-0-2061.wav’

[Req#12b348/Transcode/d091cdde-f647-457c-a564-4a2f72a658ba/33659aba-1434-46e3-87e6-7ab43d77162a] Error while decoding stream #0:1: I/O error

SSDP: Error parsing device schema for http://192.168.1.1:34912/rootDesc.xml

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Plex Media Server Logs_2022-09-29_10-36-59.zip (9.1 MB)

im not sure if these are the correct logs

13

Thank you for those logs.

Between the adding new media and music playback, your logs are really busy.
Adding all those thumbnails (which can be disabled in the “Advanced” tab for each library section) are hard on the CPU.

Are you trying to playback something with video?

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not at the moment but i will right now give me lnd sendknf

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In the oldest Plex Media Server.5.log indexing a song with item ID in the 125,000 range.
In the newest log indexing a song with item ID in the 135,000 range.

You can’t expect anything to play while something like that is going on,
but luckily I’m often wrong.

I wish you had experimented with playback on a fresh install, though, with only a dozen videos in your library. Then you could safely restart PMS which causes it to make a fresh new log file, demonstrate the playback problem for 30sec, then Troubleshooting → Download Logs.

The SSDP error. What device is at 192.168.1.1?
That’s definitely a nice collection of music. Plexamp will love it. :slight_smile:

16

In this case, you’re right.

Sonic analysis and album matching is going to take a very long time to complete.

@Menacer95

I strongly recommend you make certain you have all media scanning (Settings - Server - Library - Show Advanced) set to fully manual.

Disable Automatic
Disable Periodic (periodic will cause you the most pain)
SAVE the changes.

I recommend this because it’s start scanning attempts again at each interval when it’s not yet finished the first pass.

17

i just woke up and now the mvoies and tv play on my tvs flawlessly but now the web ui is just telling me this

Plex - Opera 9_30_2022 3_08_09 AM
Plex - Opera 9_30_2022 3_08_09 AM943×530 37.5 KB

Plex - Opera 9_30_2022 3_09_25 AM
Plex - Opera 9_30_2022 3_09_25 AM943×530 37 KB

Plex - Opera 9_30_2022 3_11_40 AM
Plex - Opera 9_30_2022 3_11_40 AM943×530 44 KB

Plex Media Server Logs_2022-09-30_03-12-55.zip (9.1 MB)

18

You logs are saturated with messages about updating media. It’s never idle, but w/e.
Let’s try access with the local web app. The URL is

https://[Plex Media Server IP Address]:32400/web

example

https://127.0.0.1:32400/web
19

i am there

and what do you mean by that

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You can access PMS with that local web app, good.
That shows it’s running and claimed correctly.
You can use that local web app to go to Settings → Troubleshooting → Download logs

When you look at Plex Media Server.log is it still furiously working on the database?

21

t think it is still working on it but thats probably because its doing the thumbnails and such since its a new install
Plex Media Server Logs_2022-09-30_16-12-44.zip (7.6 MB)