NAS DSM 7 and Plex

Plex Media Server NAS & Devices
1

Server Version#: 1.20.1.3252-a78fef9a9-aarch64
Player Version#: Version 1.18.0.1392-cf94f6a1

Hi,
I have a plex life and since NAS synology update to DSM 7 plex no longer works
package not supported
unable to use the service I paid for

what should I do?

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2

I didn’t receive this update, it’s still testing, right?
Running DSM 6.2.3-25426 Update 2 here


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Yes. Still a limited release beta.

In the future, do not install operating system updates, beta or otherwise, without confirmation that your necessary applications are supported. In the past, even non-beta updates from Synology have caused issues with Plex.

As for now, you may be able to start Plex from the command line. See this thread:

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To anyone encountering this thread.

  1. DSM 7 started preview stage
  2. DSM 7 is not yet release candidate stage
  3. DSM 7 API does not yet support installation of 3rd party applications.

  1. Plex is working with Synology to get the DSM 7 SDK documentation needed for SPK compatibility.

DO NOT UPGRADE TO DSM 7 BETA / PREVIEW

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5

so what should i do ?

6

Best you can hope for is to create a scheduled task to start Plex when the system boots.

Until such time as I have the documentation from Synology, and DSM 7 is released, there will be no packages for DSM 7.

I will have DSM 7 Release Candidate test packages available if at all possible.

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thank you for your return I will try this

8

You might also try running Plex via docker on DSM 7 Preview. I don’t know anyone that’s tried it yet, but my suspicion is it’d work as well as on docker on DSM 6 (which means you’ll loose hardware transcoding without jumping through hoops). If you’ve already updated to the DSM preview though you’ve got nothing to loose. There is no published timeline, but DSM betas are typically pretty long and my guess is DSM 7 RC and Plex support for it is 6 months away.

This might get your started, but there are dozens of other good threads and pages. Synology Plex and Docker

9

Here’s the workaround for your existing plex package to run on DSM 7 (preview)

  1. Open Control panel
  2. Open Task Scheduler
  3. Create a new triggered task

General →

  • Task: Start Plex
  • User: Root
  • Event Boot-Up

Task Settings →
user-defined script:

sudo /var/packages/Plex\ Media\ Server/scripts/start-stop-status start

Select the task and click Run

You can also create a task to stop the plex server.

sudo /var/packages/Plex\ Media\ Server/scripts/start-stop-status stop

Let’s hope for Synology to support 3rd party packages soon.

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Hi,

thank you for returning, I will try this

Best regards

12

Hey!

We’ve been in contact with Synology and are following DSM 7’s progress.
I’ve been dedicated this week so far to making a DSM 7 version of PMS.
It is turning out to be an extensive overhaul.

There are going to be incompatibilities.
There are going to be some mandatory changes.

I am concerned about a few things:

  1. Folks with extensive metadata libraries and migrating that volume of data into the new structure
  2. The amount of abstraction / insulation DSM 7 SDK creates. It will solve a lot of the accidental problems we’ve seen (co-mingling of data and media in the Plex share and what happens when mistakes are made) but –
  3. How to backup and restore metadata once migrated.
  4. How to effect database repairs

Today’s tasks:

  1. Access when PMS won’t start –
    I think I’ve resolved the “Logfiles when PMS isn’t working” problem. That’s today’s effort
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13

Hi @ChuckPa thanks for sharing the roadmap to DSM7. I’m one of the DSM7 Preview Release testers, and I’m running Plex 1.20.1.3252 through the CLI start workaround. Is the community able to help somehow?

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@TulioLazarini

Thank you for the offer but for now the “ball” is entirely “in my court”. :confused:

We’ve submitted a set of packages to Synology for their internal testing & approval.
(PMS 1.21.0)

If they like what has been done, it will pave the way for what I hope to continue providing.

After Synology approves of our methodology & implementation, I expect to be granted permission to have a forum preview thread.

In that preview thread, I hope to:

  1. Detail the changes made (many forced by DSM changes with the remainder as ‘down stream’ after effects)
  2. Show what I have working
  3. Detail where I would like to take Plex packaging on Synology DSM 7.

I am curious how you managed 1.21.0 on DSM 7 but suspect you did the traditional “unpack & root drop” technique?

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Hello @ChuckPa,

Great to hear Synology already has something to validate, that’s promising news! Count on me (hopefully on us all) to beta test this new packaging approach.

I’m not running the latest and greatest, unfortunately. The DSM7 testers are stuck into 1.20.1.3252, which was the latest one available before DSM7 preview came. I don’t know how to do the ‘unpack and root drop’, and in fact I’d like to keep it that way, so I can fully cooperate with Plex efforts on testing the new release, when Synology gives you their signoff.

Keep up, and count me in during the testing phase! Thank you.

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if you need any user testing let me know

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I appreciate it. I expect a “Forum Preview” when Synology blesses with their testing.

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no worries I work in UX/UI so happy to help

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19

Hi guy’s,

Just got this answer this morning:

image

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That’s two great news in one! First, Plex will be available to beta users - and this will encourage more people to join and test it out - and DSM7 will go beta in a couple weeks - this will address lots of bugs already reported by all of us running the Preview. Looking forward to deploying it!

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21

Not in a couple of weeks


NEXT WEEK

image
image720×281 4.19 KB

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