Need help after DSM 6 to 7 Migration

Plex Media Server
1

Server Version#: 1.31.2.6739

Hello guys,

I’ve a problem after upgrading from dsm 6 to dsm 7. I’ve followed the guide here:

I’ve uploaded the 2 logs folders from Plex and PlexMediaServer.

Help would be very appreciate

2

What is the problem?

3

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image1131×864 20 KB

Sorry, here is my error message:

Not authorized

4

I don’t see any logs attached to your posts

  1. Please look in the Plex shared folder. Confirm there is no “Library / Application Support / Plex Media Server” shared folder anymore.

  2. If the “Plex” shared folder is empty – migration was successful.
    – if not, then we need set permissions (again) on the Plex shared folder and repeat migration to DSM 7

  3. Presuming migration completed ok
    – The easiest / quickest way to reclaim ownership of PMS following migration is using the “Plex Claim Token” method shown here

5

Ok so now I’ve my Plex folder empty, only migration.log inside

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image789×594 29.8 KB

But now I can’t open it

6

Please stop Plex in package center.

Using Filestation,

  1. Navigate PlexMediaServer/AppData/Plex Media Server
  2. Right-click “Logs” → Compress to Logs.zip
  3. When finished compressing, Download to your computer
  4. Attach that ZIP file here.

I’ll look at what’s going wrong

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