I need help! I have tried for months and looked at so many plex forums. I can not get my plex remote access to work. I have a double nat situation. I have Comcast as my ISP and I use an Asus router. I have tried everything, but networking is not my strong suit. I just don’t understand it. Would someone be willing to remote hookup to my desktop and help me configure it? I am just at a loss!
I’m guessing that Comcast provided you a combination wired/wireless router, then you have your ASUS router connected to that?
That is correct.
Have you tried just eliminating the ASUS router and just using the Comcast one? I know there are benefits to using your own but that’s sort of your issue.
Are you using TV service from Comcast? I can’t remember how their connections work if you’re also using TV service from them.
I have not tried that. I guess I could when I get home. There’s just one concern I have is I use a VPN and d if I eliminate the Asus router will the VPN still be effective?
Your VPN should still work fine (unless it’s something built-into the Asus router itself).
If anything you might even got slightly faster web access since you’re eliminating an extra connection. The only real question would be how good the wifi is in the Comcast router - can’t really tell that without comparing them…
If you have a comcast router, and another router you should configure your Comcast as Bridge. This will give the asus router the external ip directly. Then you configure nat rules to point the plex port from WAN to the plex server IP address.
If you take the asus out you need to do the things right anyway.
Another scenario is that you can connect the plex server directly to comcast. Lan will access internally thruy the asus nat and its one router less from internet. but this is just a plan B.
The correct way is Bridge>Asus Nat>Plex.
Bridge mode will loose wifi from comcast, just wifi from asus will work.
I will give that a shot when I get home tonight and let you know how it works and if I get a green light on remote access. Thanks for your help and will update as soon as I can.
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I was going to suggest that but sometimes changing the Comcast to bridge mode isn’t that easy to do without dealing with their tech support.
This is the official guide on how to switch your comcast router as bridge: Using Bridge Mode On Your Wireless Gateway - Xfinity Support
Remember you will loose your wifi from comcast router. You comcast router should be connected from any lan to you asus’s WAN port. Then from asus, create a rule of port map 32400 to your lan ip of plex server.
From other device on your same network try to access to http://[plex_lan_ip]:32400 to check if local firewall is not blocking that port. If you can’t access your plex from your own lan, then will never be accessible from outside it.
If you can’t connect, just check disabling firewall, and double checking the plex server ip address. If disabling firewall let you connect to plex, then add a rule to allow port 32400 at firewall and enable it again. 
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I have the comcast on bridge. i tried to configure it to to no joy.
I am ale to access the internal settings from home by plugging directly into it.
Once you put the comcast on bridge, you dont need to touch anything else. All traffic will be directly to the wan interface on your asus. You need to check if your asus WAN port its getting internet IP. Then the only config you need to do its on the asus
So I took out my asus router and I got a new comcast router. So the only one I have now is the comcast router. The old one was really dated so I exchanged it for a new one. I added port forwarding on the comcast router and I still cant get it to turn green for remote access. I have know idea what I am doing wrong.
What’s the internal IP address of the router? Also, what’s the IP address of your Plex server? Just trying to make sure you’re not still in a double NAT situation somehow.
I am using a vpn. Can you tell me how to find the ip addresses for the router and the plex server? Im sorry to be a pain.
Just curious, why are you using a VPN? That throws an entirely new wrinkle into it. Are you running a VPN on your Plex server? If so, that makes it not visible to direct Remote Connections (which is why it won’t turn green).
I think there is one or 2 VPN’s out there that do work with Plex but I’m not familiar with them.
OK so on the plex remote access tab in settings, it shows private 10.0.0.2** : 32400 and public is 173.239.232.1** :32400. Is that what you were talking about?
ipv4 address is 10.3.1.**, default gateway is 10.0.0.1. Thsi is results though ipconfig. But when i open up settings on the pc the ipv4 address is 10.0.0.20*.
Like I said - if you’re running a VPN on your Plex server, you’re going to have problems getting a direct remote connection to it. There are ways with some VPN’s to allow it apparently but it’s specific to each VPN and instructions would vary.
Sorry, I can’t really help you with that part.
