Need help with remote access

Plex Media Server Remote Access
1

Server Version#: 1.43.1.10611
Player Version#: 4.159.0
Trying to remote cast my server from my home state in Colorado to my Grandma’s in Arizona. Right before having my mom log in there I bought the annual plan. She logged in no problem and can access the library but nothing plays.

On my end its giving me the “Your server is signed in to Plex, but is not reachable from outside your network” error. I don’t have access to the WiFi router; its not my property, I just use the internet, so I don’t have a way to manually port the connection. I use a VPN and have split tunneling enabled to allow the Plex server app and two other Plex background apps to connect without the VPN, still nothing. Running out of ideas, please help if you can.

2

From the debug logs (edited, actual log is much longer)

[
{
“type”: “info”,
“host”: “127.0.0.1:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:150.0) Gecko/20100101 Firefox/150.0”,
“browser”: {
“platformVersion”: “10”,
“id”: “firefox”,
“name”: “Firefox”,
“version”: “150.0”,
“gecko”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.159.0”,
“primaryServerUrl”: “http://127.0.0.1:32400/”,
“primaryServerAuthToken”: true,
“username”: “paulgeorgenewman”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [

{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2026-05-05T08:44:43.339Z”
},
{
“type”: “ajax”,
“url”: “https://clients.plex.tv/api/invites/requests?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=g6lb5ohaed7nn7pql1xyssx8&X-Plex-Platform=Firefox&X-Plex-Platform-Version=150.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=1680x917%2C1680x1050&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=80f8deca-89e8-4abe-8132-4477e031f03e”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/xml”
},
“responseLength”: 206,
“time”: “2026-05-05T08:44:43.422Z”
},
{
“type”: “ajax”,
“url”: “https://clients.plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.159.0&X-Plex-Client-Identifier=g6lb5ohaed7nn7pql1xyssx8&X-Plex-Platform=Firefox&X-Plex-Platform-Version=150.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=1680x917%2C1680x1050&X-Plex-Token=TOKEN&X-Plex-Language=en&X-Plex-Session-Id=80f8deca-89e8-4abe-8132-4477e031f03e”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/xml”
},
“responseLength”: 502,
“time”: “2026-05-05T08:44:43.442Z”
}
]

3

I would guess it’s because you do not have the port forwarded. There is no way around that unforuntately. You would need to have the person who owns the router forward port 32400 for you.

4

Tried enabling the manual port forwarding to the 32400 address, and it connects for a second then drops each time

5

Do you know if your network set up is a ISP router and then a router behind that? If that is your set up is that, you would need to forward the port on both devices because you have a double NAT and its going to block the traffic. Your situation where you can see the server but stops at playback kind of sounds like a port forward issue. Maybe someone else has had a similar setup and there is something I am missing here but was hoping that I could provide some insight as to what it sounds like.