Your server is signed in to Plex, but is not reachable from outside your network.

General Discussions
1

I am not too tech savy and have been going through a lot of discussions. My remote access is not working on my Amazon firestick nor on my iPhone through the App. It was but now it will not work. I get this message " Your server is signed in to Plex, but is not reachable from outside your network" I have a Netgear Nighthawk R7800. Can anyone help me by providing some direction or steps that I need to take to get this working please

2

Any help??

3

https://support.plex.tv/hc/en-us/articles/200484543-Enabling-Remote-Access-for-a-Server

https://support.plex.tv/hc/en-us/articles/200931138-Troubleshooting-Remote-Access

Your router/firewall is blocking your Plex Media Server software from being contacted by devices that are not on your own internal network.

The simplest solution usually is to access your router settings and tell it to forward all requests to your network, from a source outside of it, that use a particular “port”–tell your router to send those requests directly to your server. That is called “Port Fowarding.”

Different routers have a different layout, but basically you need to find what your router’s IP is.

(assuming you use Windows) From the computer running Plex Media Server:

  • hold the Windows Button on your keyboard + press R
  • type: cmd
  • type: ipconfig
  • Look at the line that says IPv4 Address. The following string of numbers is is your server’s IP address.
  • Look at the line that says “Default Gateway” The following string of numbers is your router’s IP address.
  • Type your router’s IP address into your web browser.
  • Typically, your router will ask you for a username and password. If you have not changed it, you can usually find it written on a sticker on the bottom of the router itself.
  • In the router settings (usually under “Network” or “Firewall” or “Port Forwarding”) you can tell your router to forward incoming requests (from outside your network) to a particular device on your network.
  • Tell it to forward incoming requests through port 32400 to your Plex Media Server’s IP (the address on the “IPv4 Address” line after typing “ipconfig” previously)
  • Then, back in Plex Media Server, in the Remote Access portion of your settings, check the box labelled “Manually Specify Public Port”, put 32400 in the box next to it, and click apply.
4

Thank you finally got it to work today, it was my Mcafee I had installed also. Thank you again. I had given up on PMS now I am back in heaven!!! :slight_smile: <3

5

I was experiencing the same thing, but port forwarding did not resolve the problem. For the moment (at least) I have resolved the problem, but I’m posting this since it might help others.

My Plex is running a Synology DS916+. This means that I am not dealing with any Windows firewall or networking issues. Currently my internet connection is a standalone cable modem connected to a typical consumer linksys router. The modem does not have any firewall or NAT functions. When I started to troubleshoot, my router’s NAT and firewall options were on. None of the Synology networking (firewall, DHCP, etc.) were turned on. This setup made it immediately apparent that I should not be subject to a double NAT situation. With this setup I could see my Synology remotely, just not Plex.

I first tried setting up port forwarding to Plex on the router, but this did not resolve the problem.

I tried disabling the router NAT, and this worked. However, I do not want to operate without NAT for the long term.

On a hunch, I then disabled the router’s DHCP/DNS server, and turned on DHCP/DNS in Synology. I then turned the router’s NAT back on. With router NAT on, and the Synology handling DHCP/DNS I am able to see Plex outside of my network.

Not quite sure where the hiccup is that started this mess. I have been using the same modem and Synology for some time. The router firmware is current, but it is older and hasn’t been updated in some time. Synology does update regularly, but since its network functions were turned off an update should not have upset the system.

As an extra step, I disabled the Synology DHCP/DNS and enabled the same on my Amahi server. Plex remote access works with this server as well. Finally, I disabled DHCP/DNS in Synology and Amahi then re-enabled DHCP/DNS in the router. Now, remote access from Plex is working, no port forwarding required.

I guess the moral of the story is to try cycling options off then back on as this seems to have helped in my case.