New computer, new account, server software running, can't locate server

Server Version#:“PlexMediaServer-1.26.2.5797-5bd057d2b-x86.exe”
Player Version#:

Have an installation on an old computer, setting up a new install on a new computer, which will then replace the old. Set up a new (2nd) account with different email for the new computer. When I click on “add media” it gives me a download button for PMS which is already running. If I direct the browser to that 127… address, it cannot locate.

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There’s no need for a second Plex account. As far as I know there’s no technical limit to how many servers you can link to your account.

It sounds a bit like you might have gotten mixed up with the different accounts.
Otherwise, opening the running Plex Media Server through its local IP address (e.g. http://127.0.0.1:32400/web from the same machine or http://[PMS IP address]:32400/web from a different machine in the same subnet) should open the setup wizard (unless the server had previously been linked to a different Plex account).

I’m having the same issue, its driving me crazy. I’ve always ran Plex Media Server via Docker on my Ubuntu Server, after using it for about 2 years it stopped working, so purged my server of docker and any files related to Plex except for my media (movies/tv shows). I decided to setup plex once more but this time via the snap store, I do a sudo snap install plexmediaserver and head to 10.0.0.3:324000/web, plex pops up and asks me to login, I login with my old account and instead of being presented with the Server Setup page it takes me to the regular “Get Plex Media Server” page. I look at the URL and I’m literally on a fresh install of the server, this makes no sense to me. Please help :frowning:

PS
tired using new account to see if it triggers the Server Setup page but no luck.

Hey I just want to say that I figured out what was wrong for me, this could help you. I did these two things and it worked for me. #1 I connected my laptop to the same subnet (DMZ) my plex server lives at. (instead of relying on my NAT/fort forward config). #2 This is the biggest one, I realized my firewall was blocking incoming requests from my plex server while I was in the Server Setup phase, I temporarily disabled my laptops firewall, refreshed my browser and it worked! Once you setup the server u can go back to your NAT/port forward config as well as your firewall, honestly might have just been the firewall but I like removing as much variables as possible.

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