This app is so buggy… it can’t be used normally… with the new update stills the problem with some 4k DoVi/hdr content, the app just crashes when i try to play content. Also the live tv section works very bad, why it has an auto play? If my first channel is unstable channel all section stucks for a minutes until i can change channel. Please let us to use the old app until all bugs fixed.
10 Likes
Jesus this is such a pathetic response from Plex.
20 Likes
Lifetime pass holder here, using the latest gen of the IPad Pro. The UI/UX changes are not a big concern for me, but I can’t even watch a single movie from my in-home plex server without COMPLETELY draining my battery. I’ve tried changing a couple settings, but so far nothing helps. I’ve used Plex for literally years and could watch several movies one after another on every IPad I’ve had, but once the update went on I can’t even get through one.
13 Likes
That latest comms update from the plex team was, I’m afraid to say, pathetic. It’s like they haven’t learnt from the sonos fiasco at all and are determined to keep digging a hole. There’s no acknowledgment that this was a ■■■■ up and no apology. How did that comms get approved?
It makes it sound like all these issues were a surprise. It doesn’t address the core issue. The new app is not production ready. It’s still full of bugs and doesn’t have feature parity for the supported libraries and features. It should has staid as a separate preview app until feature parity was reached.
I’m not turning on auto update until I can do everything in the new app, baring music and photos obviously, that i can in the old one. It’s as simple as that.
19 Likes
do you really think? it took them 10 years for the last app. so much work went into it to integrate all the little things and make it work. now that everything was ready in my opinion, they tore everything down. with luck, the app won’t crash after 6 months. you can still wait years for the full range of functions. unfortunately, they seem to mean it first.
i am angry and sad. as a user, i have also put a lot of work into my media library and my whole family has access to my media library. now i have to explain to them what no longer works. plex is no longer reliable software for me. i don’t know what they are still capable of and whether something like this will happen again. in any case, i will now use the downgraded version as long as i can and look at other solutions in parallel.
i was really hoping for the last few days that they would offer the old version in the store again. it wouldn’t have been a loss of face. but no. not even a statement.
Communication is everything. and no communication is also communication. Now we know what we are worth to you.
15 Likes
Very concerning. I don’t think having the Marketing Dept running PR cover for the public release in the support forums is a indication of anything good. It’s been eerily quiet from the Plex support staff for the past week in regards to problems with this release.
- Accessibility improvements on profile pages
- Accessibility improvements on Libraries page
- Accessibility improvements on Home page
- OTA playback improvements
- Browsing library made easier
- Fixed browsing unmatched shows and seasons
- Onboarding stuck on favorite libraries fixed
Most of these are pretty vague (what is “accessibility improvements” in this context?), but nothing here seems to be the larger issues being discussed on these forums. Yet, they are listening to us?
Um, how about the Photos App Timeline being broken and mentioned (and listened to) a few months ago. We didn’t care much then because we still had it in the Plex app; now we don’t.
Sorry, I really want to love these new apps. I’m still fully invested into Plex (though I did peek at Jellyfin recently, and it looks pretty than it did a few years ago). I think we all just want to see something concrete from Plex. So far, its been, “We are listening.” But, as dokuro points out, many of the current problems were talked about during the preview and yet not addressed in the release. I know I talked about the performance problems and no one from Plex acknowledged them and then we see them in the release.
20 Likes
Everything AI generated! The public speeches as well as the app itself. I can’t explain it any other way
2 Likes
Continuing the discussion from It’s Been One Week With the New Experience on Mobile—And We’re Just Getting Started:
So, is this a “Public Release” or not?
Seems to me, the reception wasn’t good and the release was stopped/pulled. Let’s at least call things what they are, and not pretend.
18 Likes
Why didn’t they just open up the Testflight app to more users if they really wanted to get extra feedback? (Although they didn’t do a damn thing with the feedback they got during Testflight)…
17 Likes
TrueHD audio tracks are still transcoding to OPUS instead of FLAC on iPad with today’s update… 
2 Likes
They had 3 likes as of 11pm London time for their post.
Just goes to show how monumentally they’ve annoyed their customers.
Until their reviews on App/Play Stores start hurting their bottom line, they are not going to fix the issues many have raised here.
But hey, there is a shuffle episodes button because that’s what people really love to do, watch their TV show episodes in random order.
14 Likes
Role back and don’t become another Sonos
10 Likes
Yeah to be clear it has not been “one week” with the new experience on mobile, it’s been about five months. None of the issues people have brought up are unique to the public release. It’d be one thing if, say, some Plex servers experienced load failure after the public roll-out or something. That’s a problem that, although predictable, is at least unique to a public release. But the features and UI/UX issues were identified immediately on the first release of the beta in November. Not even being able to identify the basic problem people are raising causes serious doubt as to who is being “”“heard”“”.
But this is par for the course because it’s consistent with the communications issues they had with the fireside chats.
Personally if I worked for Plex I would feel really disappointed that I’m turning in hard work every day of the week and the overwhelming majority of user feedback was incredibly negative. And I would not trust any supervisor who tells me “actually, these users don’t count, records indicate 82 year olds in nursing homes in upstate New York are watching Gunsmoke reruns in record numbers, and none of them register on the forums to complain” to assuage my morale concerns. 
18 Likes
Like you said. Easy fix to put the old app back up and people can continue testing the new app, And as a matter of fact I’m sure most people would be happy to. But people are not happy to have a working app replaced while we were sleeping with an automatic update, that broke or removed Dozens of features, Not even counting music and photos (Which is annoying but not the end of the world To have separate apps, plexamp is good But as many said Photos are not working.) From huge things Like battery drains and Downloads not working properly To small things like Sorting by bitrate missing and sorting by resolution not working properly, to strange accessibility issues like language support issues? How can that be in a rollout? The inability to customize the UI and the forcing of Live TV Turning the app into a typical corporate streaming service Locked down interface Is also horrible, again not the end of the world. But it’s the fact that it’s all of these things at the same time, That they botched this rollout so badly and disrupted basically anybody who used the mobile app on iOS Completely, And they are acting like nothing is wrong, that is really pissing people off.
18 Likes
IPad Pro M1, IOS 18.4 (981), Plex 2025.10.2 –
Is there any way to go back to the version prior to this one? This version (2025.10.2 (981)) really drains the battery at about 1-2% per MINUTE. The IPAD also gets quite warm. After 30 minutes of watching, my battery level went from 100% to 56%. Previous version would only use about 5-7% per HOUR.
The interface, well, let’s say it leaves A LOT to be desired. Previous version was laid out quite well (IMO). Change for the sake of change is not worth it. The new layout adds nothing to make it more functional.
8 Likes
New version downloaded today for IOS version Plex 2025.11.1(992), IOS 18.3.2. Menus are better but still not perfect as some still glitchy. Theme music still does not play on any of the TV shows including files that have been added. I liked the older version that you could slide menu to the right and change library but this has been removed on new version.
4 Likes
- The music library feature is gone. In my music collection, the albums are manually sorted, but Plexamp does not support displaying custom sorting. I need this feature, so I still use Plex to listen to music.
- It doesn’t support IPV6 connections to NAS. Many countries are facing IPV4 address shortages and won’t allocate IPV4 public addresses to home broadband users, so IPV6 is the only option. As a result, I can’t connect to my home NAS when I’m outdoors.
- The photo library feature is gone. Although it was incomplete, it was still usable.
8 Likes
What a mess, thank the heavens I have auto app updates off on my AppleTV. You break music and photos in the main iOS app and then release these half-baked replacements that barely function. You can’t even do a slideshow in the freaking Photos app, it’s beyond barebones, it’s invertebrate. I have great appreciation for your previous app, so good luck to your team climbing out of this ditch. A rollback might be less humiliating.
10 Likes
They tried this bottom navigation the last time before they went with the UNO UX UI, and they should have kept/left it alone. The fact that they spent all that VC money and ours to completely leave the UNO UX UI and come back to the bottom nav again is wild. We had POCASTS at that time and the bottom buttons were customizable. We are left with 
now. I have no faith in this company. NONE.
I hate to say this, but the 2018/2019 bottom navigation was superior to what they recently released in 2025.
May 30, 2018:
August 2019:
6 Likes
