Hi, the new app works fine but I’m missing the color “grey” for subtitles. White subtitles are very bright and annoying when watching something so my go to color for subtitles was always grey. Also the subtitle size tiny is still too large, though this is already listed in your “known issues”.
TV model: OLED65C9
App version: 5.0.12
webOS version: 4.8.0-52203 (goldilocks2-gyeongju)
LG OLED55C8PLA
It happens to me as well with LG C9. I thought my router was the problem, but I couldn’t figure out with only the TV was impacted and none of the other devices. I didn’t imagine it could come from Plex.
In a way glad to see someone else with this issue to prove it’s a bug.
Definitely needs fixing this as it is unusable! Killing the whole of the internet on the tv with the new plex app, as in disconnecting it so if you go into settings you can see it’s disconnected and then tries to reconnect.
Stops happening when you downgrade to the old version of plex. Old version no disconnects and works fine!
Massive bug!
Mine is a LG 49SJ800V webos 3.8.0-61114
It’s Unusable? Really? Because you have to click a button with your thumb? 
Those arrow keys are so hard to find, my head hurts now. It’s time to lie down for a bit… Lol 
I use a usb keyboard and it no longer works with the new version when I try to search my library. I have to use the on screen keyboard.
I posted this same kind of notice on another (now closed) topic :
On the old app, there is indeed the ability to go back and forth in the movie with ‘up’ and ‘down’ keys. If there are chapters, you navigate through chapters this way, otherwise you go 10 minutes by 10 minutes. This is missing in the new app.
and today received the following answer :
That’s been moved to the Channel +/- buttons.
but unfortunatelly and after testing, this doesn’t work.
Thank you!
it does work now, HDR is showing, but i still get those weird colors on my screen. This has been happening for a very long time. It happens with most movies that are in 4k with truehd.
This is not my picture, or the same plex build, but the issue is the same.
I have enabled the app to see what it looks like and just wanted to comment that I think the TV episode view now looks amazing compared to the current implementation on Android TV. I love the fact that you can scroll through TV episodes by just going right and left and get all the synopsis info without having to go to a secondary screen. Also love the fact that you can easily go to a different season from the top row, very handy if you want to switch between the current season and specials.
I really hope this kind of view/UI comes to Android.
Think both of these were mentioned before:
Something else
I’ve found that changing from 7.1 audio to 5.1 audio seems to fix the video issue, if that hasn’t already been mentioned. not a solution though
i appreciate the answer, i know of this temporary fix, but this has been an issue for a very long time and its upsetting that it hasn’t been fixed yet.
So at the moment, truehd will now kick hdr in but most movies will show weird colors on screen.
The other work around is use DLNA for those 7.1 HD-MA titles
I don’t know if this is the place for feature suggestions/requests, but Xplay has one very cool feature:
It shows a red (T) next to a subtitle if selecting the format will cause the server to transcode. It’s pretty cool to know which subtitles to avoid on the 4K HDR movies.
It’s not a pretty implementation they chose, and it only works for subtitles AFAICS, but showing a warning when selecting a combination of soundtrack and subtitles that will cause the server to transcode, is really useful for me.
@markus101 Direct play of some .ts files (Recorded Live TV) the video skips frequently every few seconds by random small increments. this is fixed by transcoding instead of Direct Play. No issue with Direct Play playback on Chrome browser so the cause is the LG app.
Did you find a solution to this? Early Access can’t find my server but the old app is fine.
I went back to the original for several days and since I’ve switched back to early access it’s been fine. I never touched a setting
I’ve always had to disable 7.1 to make 4K HDR files play properly.
For me, they either transcode when they shouldn’t (and I don’t think plex has worked out Tonemapping yet), or the Atmos audio gets all hollow and you can’t hear dialogue.
