New login requirements have (partially) nixed my account

General Discussions
1

So I frequently access Plex through a browser on my local network e.g. 192.168.1.250:32400/web/index.html

With the changes to the login requirements (Google/Facebook/Email) I have been attempting to login with my email. However, this lands me on a an empty Plex page that cannot find my server and prompts for an upgrade to premium (I have a lifetime subscription).

Access to my library via the desktop app is unaffected.

Now, some time ago I had a username change applied to my account by Plex, where a “01” was appended (to resolve duplicates in their users I believe). What I am seeing now is that my desktop app is showing me logged in as my original (and working), whereas logging in via a browser is giving me the 01 (and failing).

Any advice would be appreciated.

2

This user account here Scrote01 doesn’t have a Plex Pass on it.
So I assume that the Plex Pass is still on an different account, (perhaps with your old email address?)

Please contact https://www.plex.tv/contact/?option=plex-pass-billing
they should be able to sort you out.