New Mac Plex app doesn't properly trigger transcoding when indirectly streaming

dalnew · August 19, 2019, 2:51pm

Server Version#: 1.16.5.1488 on Ubuntu 18.04
Player Version#: 1.0.0.792-d4adb056

When I remotely connect to my plex server (indirectly) and try to stream anything I receive the following error on the new Mac Plex Player (not Plex Media Player):

An unknown error occurred (-13)
Error code: -13

Basically nothing will play. I know it should be transcoding the media since I am streaming indirectly (as my firewall at work prevents a direct connection) but when I look at my server remotely it shows it is attempting to direct stream. There’s obviously something funky going on. The Plex Media Server logs show the following:

Aug 19, 2019 07:49:32.319 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.319 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.319 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.319 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.320 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.321 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.321 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.574 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.574 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.575 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] WARN - avcodec_open2 returned -1313558101 for encoder ‘h264_nvenc’
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - libva: /usr/lib/plexmediaserver/lib/dri/i965_drv_video.so init failed
Aug 19, 2019 07:49:32.576 [0x7f88bd999700] ERROR - [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Aug 19, 2019 07:49:32.851 [0x7f88bd999700] ERROR - Unable to find client profile for device; platform=osx, platformVersion=10.14, device=, model=standalone
Aug 19, 2019 07:49:35.674 [0x7f889e7fc700] ERROR - Unable to find client profile for device; platform=osx, platformVersion=10.14, device=, model=standalone

Golf4collet · August 20, 2019, 2:40pm

I’m having the same problem on Windows. I typically stream music at work from my Indirect connection, but I’m getting error code (-13) whenever I try to play something. The old PMP will play fine, but not the new Plex app. Please help

JeremyPeng · August 21, 2019, 4:54am

I had the same problem.

Plex new Mac app, play stream video, show this err.
An unknown error occurred (-13)
Error code: -13

And play local video is working well.

The Old Plex Player app is working well in local and stream.

deactivated · August 21, 2019, 8:46pm

Message received. We’ll look into indirect playback for a problem. Any logs that cover start of playback to end of playback activities is really appreciated. @dalnew’s logs are a great start, I’d just like to see what’s happening earlier.

dalnew · August 21, 2019, 8:59pm

I’m happy to attach the Plex App logs as well, which show what leads up to the error on the app side I just didn’t initially because I was concerned about Plex tokens being present. But maybe I was just seeing plex identifiers? Is it safe to post those logs?

deactivated · August 21, 2019, 10:35pm

Anything sensitive is redacted in logs. Regardless, sent you a DM.

chrisallen · August 22, 2019, 2:54am

Thanks to the provided logs, We believe we understand the root cause if this issue and are working on a fix.

JeremyPeng · August 22, 2019, 5:10am

How to get Plex Player app’s Log?

deactivated · August 22, 2019, 5:59pm

https://support.plex.tv/articles/windows-mac-app-logs/

JeremyPeng · August 23, 2019, 5:40am

2019-08-23T13:32:26.882 [ INFO ] [Web] [QWebChannel(player.stop)] sending
2019-08-23T13:32:26.883 [ INFO ] [PlayerConnector] Stopping playback.
2019-08-23T13:32:26.888 [ INFO ] [Web] [Player] has stopped undefined
2019-08-23T13:32:26.889 [ INFO ] [Web] [MDE] Augmented profile: {
“directPlay”: {
“3gpp”: {
“video”: {
“maxBitrate”: 8000
}
},
“asf”: {
“video”: {
“maxBitrate”: 8000
}
},
“avi”: {
“video”: {
“maxBitrate”: 8000
}
},
“mkv”: {
“video”: {
“maxBitrate”: 8000
}
},
“mov”: {
“video”: {
“maxBitrate”: 8000
}
},
“mp4”: {
“video”: {
“maxBitrate”: 8000
}
},
“mpeg”: {
“video”: {
“maxBitrate”: 8000
}
},
“mpegts”: {
“video”: {
“maxBitrate”: 8000
}
},
“wtv”: {
“video”: {
“maxBitrate”: 8000
}
}
},
“directStream”: {
“video”: {
“maxBitrate”: 8000
}
}
}
2019-08-23T13:32:26.889 [ INFO ] [Web] [MDE] Starting analysis of 1080 (mkv, h264, aac, 40, high)
2019-08-23T13:32:26.889 [ INFO ] [Web] [MDE] Analyzing direct play
2019-08-23T13:32:26.889 [ WARN ] [Web] [MDE] Direct play failed; option is disabled
2019-08-23T13:32:26.890 [ INFO ] [Web] [MDE] Cannot direct play: allowDirectPlay
2019-08-23T13:32:26.890 [ INFO ] [Web] [MDE] Analyzing video direct stream
2019-08-23T13:32:26.890 [ WARN ] [Web] [MDE] Direct stream video failed; option is disabled
2019-08-23T13:32:26.890 [ INFO ] [Web] [MDE] Analyzing audio direct stream
2019-08-23T13:32:26.890 [ WARN ] [Web] [MDE] Direct stream audio failed; option is disabled
2019-08-23T13:32:26.890 [ INFO ] [Web] [MDE] Analyzing playability
2019-08-23T13:32:26.890 [ INFO ] [Web] [MDE] Finished analysis of 1080 (mkv, h264, aac, 40, high)
2019-08-23T13:32:26.890 [ INFO ] [Web] canPlay: true
2019-08-23T13:32:26.890 [ INFO ] [Web] canDirectPlay: false
2019-08-23T13:32:26.890 [ INFO ] [Web] canDirectStreamVideo: false
2019-08-23T13:32:26.890 [ INFO ] [Web] canDirectStreamAudio: false
2019-08-23T13:32:26.890 [ INFO ] [Web] bitrate: 5773
2019-08-23T13:32:26.890 [ INFO ] [Web] videoResolution: 1080
2019-08-23T13:32:26.890 [ INFO ] [Web] console.groupEnd
2019-08-23T13:32:26.891 [ INFO ] [Web] [PDE] Player decision
2019-08-23T13:32:26.891 [ INFO ] [Web] Player: html
2019-08-23T13:32:26.891 [ INFO ] [Web] Protocol: http
2019-08-23T13:32:26.891 [ INFO ] [Web] Direct Play: false
2019-08-23T13:32:26.891 [ INFO ] [Web] console.groupEnd
2019-08-23T13:32:26.891 [ INFO ] [Web] [Transcoder] Video (start) options
2019-08-23T13:32:26.891 [ INFO ] [Web] hasMDE: 1
2019-08-23T13:32:26.891 [ INFO ] [Web] path: /library/metadata/25241
2019-08-23T13:32:26.891 [ INFO ] [Web] mediaIndex: 0
2019-08-23T13:32:26.891 [ INFO ] [Web] partIndex: 0
2019-08-23T13:32:26.891 [ INFO ] [Web] protocol: http
2019-08-23T13:32:26.891 [ INFO ] [Web] fastSeek: 1
2019-08-23T13:32:26.891 [ INFO ] [Web] directPlay: 0
2019-08-23T13:32:26.892 [ INFO ] [Web] directStream: 0
2019-08-23T13:32:26.892 [ INFO ] [Web] subtitleSize: 100
2019-08-23T13:32:26.892 [ INFO ] [Web] audioBoost: 100
2019-08-23T13:32:26.892 [ INFO ] [Web] location: wan
2019-08-23T13:32:26.892 [ INFO ] [Web] maxVideoBitrate: 8000
2019-08-23T13:32:26.892 [ INFO ] [Web] X-Plex-Session-Identifier: 3eyc7ruucw39pmju1zvevgb2
2019-08-23T13:32:26.892 [ INFO ] [Web] session: ld0v007tp8o5h923bkfc7t8g
2019-08-23T13:32:26.892 [ INFO ] [Web] offset: 0
2019-08-23T13:32:26.892 [ INFO ] [Web] subtitles: auto
2019-08-23T13:32:26.892 [ INFO ] [Web] copyts: 1
2019-08-23T13:32:26.892 [ INFO ] [Web] X-Plex-Chunked: 1
2019-08-23T13:32:26.892 [ INFO ] [Web] console.groupEnd
2019-08-23T13:32:26.893 [ INFO ] [Web] [Transcoder] Video (decision) options
2019-08-23T13:32:26.893 [ INFO ] [Web] hasMDE: 1
2019-08-23T13:32:26.893 [ INFO ] [Web] path: /library/metadata/25241
2019-08-23T13:32:26.893 [ INFO ] [Web] mediaIndex: 0
2019-08-23T13:32:26.893 [ INFO ] [Web] partIndex: 0
2019-08-23T13:32:26.893 [ INFO ] [Web] protocol: http
2019-08-23T13:32:26.893 [ INFO ] [Web] fastSeek: 1
2019-08-23T13:32:26.893 [ INFO ] [Web] directPlay: 0
2019-08-23T13:32:26.893 [ INFO ] [Web] directStream: 0
2019-08-23T13:32:26.893 [ INFO ] [Web] subtitleSize: 100
2019-08-23T13:32:26.893 [ INFO ] [Web] audioBoost: 100
2019-08-23T13:32:26.894 [ INFO ] [Web] location: wan
2019-08-23T13:32:26.894 [ INFO ] [Web] maxVideoBitrate: 8000
2019-08-23T13:32:26.894 [ INFO ] [Web] X-Plex-Session-Identifier: 3eyc7ruucw39pmju1zvevgb2
2019-08-23T13:32:26.894 [ INFO ] [Web] session: ld0v007tp8o5h923bkfc7t8g
2019-08-23T13:32:26.894 [ INFO ] [Web] offset: 0
2019-08-23T13:32:26.894 [ INFO ] [Web] subtitles: auto
2019-08-23T13:32:26.894 [ INFO ] [Web] copyts: 1
2019-08-23T13:32:26.894 [ INFO ] [Web] X-Plex-Chunked: 1
2019-08-23T13:32:26.894 [ INFO ] [Web] console.groupEnd
2019-08-23T13:32:27.042 [ INFO ] [Web] [QWebChannel(player.queue)] sending
2019-08-23T13:32:27.042 [ INFO ] [PlayerConnector] Loading https://xxx.xxx.com:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25241&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&session=ld0v007tp8o5h923bkfc7t8g&offset=0&subtitles=auto&copyts=1&Accept-Language=zh&X-Plex-Session-Identifier=3eyc7ruucw39pmju1zvevgb2&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.1.0.831-e1ae73b1&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=zh&X-Plex-Client-Profile-Name=Plex%20Desktop into the player.
2019-08-23T13:32:27.042 [ INFO ] [MPVEngine] Loading https://xxx.xxx.com:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25241&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&session=ld0v007tp8o5h923bkfc7t8g&offset=0&subtitles=auto&copyts=1&Accept-Language=zh&X-Plex-Session-Identifier=3eyc7ruucw39pmju1zvevgb2&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.1.0.831-e1ae73b1&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=zh&X-Plex-Client-Profile-Name=Plex%20Desktop into MPV.
2019-08-23T13:32:27.042 [ INFO ] [MPVEngine] Switching stream aid to index no (-1).
2019-08-23T13:32:27.043 [ INFO ] [MPVEngine] Switching stream sid to index no (-2).
2019-08-23T13:32:27.043 [ INFO ] cplayer: Playing: https://xxx.xxx.com:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25241&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&session=ld0v007tp8o5h923bkfc7t8g&offset=0&subtitles=auto&copyts=1&Accept-Language=zh&X-Plex-Session-Identifier=3eyc7ruucw39pmju1zvevgb2&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.1.0.831-e1ae73b1&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=zh&X-Plex-Client-Profile-Name=Plex%20Desktop
2019-08-23T13:32:27.048 [ INFO ] [Web] [QWebChannel(player.shrinkTo)] sending
2019-08-23T13:32:27.048 [ INFO ] [WebController] Shrinking video to position: top-left, width: -1, height: -1, edgeGutterX: 0, edgeGutterY: 0, stackedAbove: 0
2019-08-23T13:32:27.048 [ INFO ] [Web] [QWebChannel(player.seekTo)] sending
2019-08-23T13:32:27.049 [ INFO ] [PlayerConnector] Seek has been requested to 0ms.
2019-08-23T13:32:27.049 [ INFO ] [MPVEngine] Delaying seek to 0s until resumed.
2019-08-23T13:32:27.049 [ INFO ] [Web] [QWebChannel(player.play)] sending
2019-08-23T13:32:27.049 [ INFO ] [PlayerConnector] Resuming playback.
2019-08-23T13:32:27.049 [ INFO ] [MPVEngine] Resuming playback.
2019-08-23T13:32:27.049 [ INFO ] [MPVEngine] Playback has been resumed successfully.
2019-08-23T13:32:27.385 [ ERROR ] ffmpeg: tls: Peer certificate failed verification
2019-08-23T13:32:27.392 [ ERROR ] stream: Failed to open https://xxx.xxx.com:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25241&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&session=ld0v007tp8o5h923bkfc7t8g&offset=0&subtitles=auto&copyts=1&Accept-Language=zh&X-Plex-Session-Identifier=3eyc7ruucw39pmju1zvevgb2&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.1.0.831-e1ae73b1&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=zh&X-Plex-Client-Profile-Name=Plex%20Desktop.
2019-08-23T13:32:27.392 [ ERROR ] [MPVEngine] loading failed.
2019-08-23T13:32:27.392 [ INFO ] cplayer:
2019-08-23T13:32:27.393 [ WARN ] [Web] [Player] A critical error occurred: -13 出现未知错误 (-13)
2019-08-23T13:32:27.436 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-08-23T13:32:27.436 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-08-23T13:32:27.438 [ INFO ] [Web] [Player] Timeline, {
“ratingKey”: “25241”,
“key”: “/library/metadata/25241”,
“playbackTime”: 0,
“playQueueItemID”: “29405”,
“state”: “error”,
“hasMDE”: 1,
“time”: 0,
“duration”: 6274000
}
2019-08-23T13:32:27.454 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-08-23T13:32:27.455 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-08-23T13:32:27.495 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-08-23T13:32:29.074 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-08-23T13:32:29.082 [ INFO ] [Web] [Player] Timeline, {
“ratingKey”: “25241”,
“key”: “/library/metadata/25241”,
“playbackTime”: 0,
“playQueueItemID”: “29405”,
“state”: “stopped”,
“hasMDE”: 1,
“time”: 0,
“duration”: 6274000
}
2019-08-23T13:32:29.088 [ INFO ] [Web] [QWebChannel(player.stop)] sending
2019-08-23T13:32:29.088 [ INFO ] [PlayerConnector] Stopping playback.
2019-08-23T13:32:29.089 [ INFO ] [PowerManager] setSleepEnabled: 1
2019-08-23T13:32:29.111 [ INFO ] [Web] [Player] has stopped undefined

JeremyPeng · August 28, 2019, 4:38am

I try to update v1.20, but this problem remains.

Plex new Mac app, play stream video, show this err.
An unknown error occurred (-13)
Error code: -13

And play local video is working well.

iOS Plex player and old Plex Mac app, play stream mode and local mode is working well.

My MacBook Pro is 13’’ 2018 mid

2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Starting analysis of 1080 (mkv, h264, eac3, 41, high) 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Analyzing direct play 
2019-08-28T12:33:05.615 [ WARN  ] [Web] [MDE] Direct play failed; option is disabled 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Cannot direct play: allowDirectPlay 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Analyzing video direct stream 
2019-08-28T12:33:05.615 [ WARN  ] [Web] [MDE] Direct stream video failed; option is disabled 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Analyzing audio direct stream 
2019-08-28T12:33:05.615 [ WARN  ] [Web] [MDE] Direct stream audio failed; option is disabled 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Analyzing subtitles 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Subtitle codec: srt 
2019-08-28T12:33:05.615 [ INFO  ] [Web] [MDE] Burn level: never 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Analyzing playability 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Finished analysis of 1080 (mkv, h264, eac3, 41, high) 
2019-08-28T12:33:05.616 [ INFO  ] [Web] canPlay: true 
2019-08-28T12:33:05.616 [ INFO  ] [Web] canDirectPlay: false 
2019-08-28T12:33:05.616 [ INFO  ] [Web] canDirectStreamVideo: false 
2019-08-28T12:33:05.616 [ INFO  ] [Web] canDirectStreamAudio: false 
2019-08-28T12:33:05.616 [ INFO  ] [Web] useSoftSubtitles: false 
2019-08-28T12:33:05.616 [ INFO  ] [Web] bitrate: 8000 
2019-08-28T12:33:05.616 [ INFO  ] [Web] videoResolution: 1080 
2019-08-28T12:33:05.616 [ INFO  ] [Web] console.groupEnd 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Augmented profile: {
  "directPlay": {
    "3gpp": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "asf": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "avi": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "mkv": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "mov": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "mp4": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "mpeg": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "mpegts": {
      "video": {
        "maxBitrate": 8000
      }
    },
    "wtv": {
      "video": {
        "maxBitrate": 8000
      }
    }
  },
  "directStream": {
    "video": {
      "maxBitrate": 8000
    }
  }
} 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Starting analysis of 1080 (mkv, h264, eac3, 41, high) 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Analyzing direct play 
2019-08-28T12:33:05.616 [ WARN  ] [Web] [MDE] Invalid profile property; bitrate: 10016 > 8000 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Cannot direct play: validateProfileProperty:maxBitrate 
2019-08-28T12:33:05.616 [ INFO  ] [Web] [MDE] Analyzing video direct stream 
2019-08-28T12:33:05.616 [ WARN  ] [Web] [MDE] Invalid profile property; bitrate: 10016 > 8000 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [MDE] Analyzing audio direct stream 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [MDE] Analyzing subtitles 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [MDE] Subtitle codec: srt 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [MDE] Burn level: never 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [MDE] Analyzing playability 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [MDE] Finished analysis of 1080 (mkv, h264, eac3, 41, high) 
2019-08-28T12:33:05.617 [ INFO  ] [Web] canPlay: true 
2019-08-28T12:33:05.617 [ INFO  ] [Web] canDirectPlay: false 
2019-08-28T12:33:05.617 [ INFO  ] [Web] canDirectStreamVideo: false 
2019-08-28T12:33:05.617 [ INFO  ] [Web] canDirectStreamAudio: true 
2019-08-28T12:33:05.617 [ INFO  ] [Web] useSoftSubtitles: false 
2019-08-28T12:33:05.617 [ INFO  ] [Web] bitrate: 8000 
2019-08-28T12:33:05.617 [ INFO  ] [Web] videoResolution: 1080 
2019-08-28T12:33:05.617 [ INFO  ] [Web] console.groupEnd 
2019-08-28T12:33:05.617 [ INFO  ] [Web] [PDE] Player decision 
2019-08-28T12:33:05.617 [ INFO  ] [Web] Player: html 
2019-08-28T12:33:05.618 [ INFO  ] [Web] Protocol: http 
2019-08-28T12:33:05.618 [ INFO  ] [Web] Direct Play: false 
2019-08-28T12:33:05.618 [ INFO  ] [Web] console.groupEnd 
2019-08-28T12:33:05.618 [ INFO  ] [Web] [Transcoder] Video (start) options 
2019-08-28T12:33:05.618 [ INFO  ] [Web] hasMDE: 1 
2019-08-28T12:33:05.618 [ INFO  ] [Web] path: /library/metadata/25246 
2019-08-28T12:33:05.618 [ INFO  ] [Web] mediaIndex: 0 
2019-08-28T12:33:05.618 [ INFO  ] [Web] partIndex: 0 
2019-08-28T12:33:05.618 [ INFO  ] [Web] protocol: http 
2019-08-28T12:33:05.618 [ INFO  ] [Web] fastSeek: 1 
2019-08-28T12:33:05.618 [ INFO  ] [Web] directPlay: 0 
2019-08-28T12:33:05.618 [ INFO  ] [Web] directStream: 0 
2019-08-28T12:33:05.618 [ INFO  ] [Web] subtitleSize: 100 
2019-08-28T12:33:05.618 [ INFO  ] [Web] audioBoost: 100 
2019-08-28T12:33:05.618 [ INFO  ] [Web] location: wan 
2019-08-28T12:33:05.618 [ INFO  ] [Web] maxVideoBitrate: 8000 
2019-08-28T12:33:05.618 [ INFO  ] [Web] directStreamAudio: 0 
2019-08-28T12:33:05.618 [ INFO  ] [Web] X-Plex-Session-Identifier: 4o8ekm70gfdkruj04v1eqrde 
2019-08-28T12:33:05.619 [ INFO  ] [Web] session: h292e4ojwcivxsokg1fwm8rq 
2019-08-28T12:33:05.619 [ INFO  ] [Web] offset: 0 
2019-08-28T12:33:05.619 [ INFO  ] [Web] subtitles: auto 
2019-08-28T12:33:05.619 [ INFO  ] [Web] copyts: 1 
2019-08-28T12:33:05.619 [ INFO  ] [Web] X-Plex-Chunked: 1 
2019-08-28T12:33:05.619 [ INFO  ] [Web] console.groupEnd 
2019-08-28T12:33:05.619 [ INFO  ] [Web] [Transcoder] Video (decision) options 
2019-08-28T12:33:05.619 [ INFO  ] [Web] hasMDE: 1 
2019-08-28T12:33:05.619 [ INFO  ] [Web] path: /library/metadata/25246 
2019-08-28T12:33:05.619 [ INFO  ] [Web] mediaIndex: 0 
2019-08-28T12:33:05.619 [ INFO  ] [Web] partIndex: 0 
2019-08-28T12:33:05.619 [ INFO  ] [Web] protocol: http 
2019-08-28T12:33:05.619 [ INFO  ] [Web] fastSeek: 1 
2019-08-28T12:33:05.620 [ INFO  ] [Web] directPlay: 0 
2019-08-28T12:33:05.620 [ INFO  ] [Web] directStream: 0 
2019-08-28T12:33:05.620 [ INFO  ] [Web] subtitleSize: 100 
2019-08-28T12:33:05.620 [ INFO  ] [Web] audioBoost: 100 
2019-08-28T12:33:05.620 [ INFO  ] [Web] location: wan 
2019-08-28T12:33:05.620 [ INFO  ] [Web] maxVideoBitrate: 8000 
2019-08-28T12:33:05.620 [ INFO  ] [Web] directStreamAudio: 0 
2019-08-28T12:33:05.620 [ INFO  ] [Web] X-Plex-Session-Identifier: 4o8ekm70gfdkruj04v1eqrde 
2019-08-28T12:33:05.621 [ INFO  ] [Web] session: h292e4ojwcivxsokg1fwm8rq 
2019-08-28T12:33:05.621 [ INFO  ] [Web] offset: 0 
2019-08-28T12:33:05.621 [ INFO  ] [Web] subtitles: auto 
2019-08-28T12:33:05.621 [ INFO  ] [Web] copyts: 1 
2019-08-28T12:33:05.621 [ INFO  ] [Web] X-Plex-Chunked: 1 
2019-08-28T12:33:05.621 [ INFO  ] [Web] console.groupEnd 
2019-08-28T12:33:05.747 [ INFO  ] [Web] [QWebChannel(player.queue)] sending 
2019-08-28T12:33:05.747 [ INFO  ] [PlayerConnector] Loading `https://xxx.xxx.xxx:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25246&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&directStreamAudio=0&session=h292e4ojwcivxsokg1fwm8rq&offset=0&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4o8ekm70gfdkruj04v1eqrde&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop` into the player. 
2019-08-28T12:33:05.747 [ INFO  ] [MPVEngine] Loading https://xxx.xxx.xxx:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25246&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&directStreamAudio=0&session=h292e4ojwcivxsokg1fwm8rq&offset=0&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4o8ekm70gfdkruj04v1eqrde&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop into MPV. 
2019-08-28T12:33:05.748 [ INFO  ] [MPVEngine] Switching stream aid to index `no` (-1). 
2019-08-28T12:33:05.748 [ INFO  ] [MPVEngine] Switching stream sid to index `no` (0). 
2019-08-28T12:33:05.749 [ INFO  ] cplayer: Playing: https://xxx.xxx.xxx:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25246&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&directStreamAudio=0&session=h292e4ojwcivxsokg1fwm8rq&offset=0&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4o8ekm70gfdkruj04v1eqrde&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop 
2019-08-28T12:33:05.787 [ INFO  ] [Web] [QWebChannel(player.shrinkTo)] sending 
2019-08-28T12:33:05.788 [ INFO  ] [WebController] Shrinking video to position: top-left, width: -1, height: -1, edgeGutterX: 0, edgeGutterY: 0, stackedAbove: 0 
2019-08-28T12:33:05.788 [ INFO  ] [Web] [QWebChannel(player.seekTo)] sending 
2019-08-28T12:33:05.789 [ INFO  ] [PlayerConnector] Seek has been requested to 0ms. 
2019-08-28T12:33:05.789 [ INFO  ] [MPVEngine] Delaying seek to 0s until resumed. 
2019-08-28T12:33:05.789 [ INFO  ] [Web] [QWebChannel(player.play)] sending 
2019-08-28T12:33:05.791 [ INFO  ] [PlayerConnector] Resuming playback. 
2019-08-28T12:33:05.791 [ INFO  ] [MPVEngine] Resuming playback. 
2019-08-28T12:33:05.791 [ INFO  ] [MPVEngine] Playback has been resumed successfully. 
2019-08-28T12:33:06.060 [ ERROR ] ffmpeg: tls: Peer certificate failed verification 
2019-08-28T12:33:06.066 [ ERROR ] stream: Failed to open https://xxx.xxx.xxx:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F25246&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=wan&maxVideoBitrate=8000&directStreamAudio=0&session=h292e4ojwcivxsokg1fwm8rq&offset=0&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4o8ekm70gfdkruj04v1eqrde&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Mac&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=uyztk76goc02lcj6e5qxmii0&X-Plex-Platform=osx&X-Plex-Platform-Version=10.14&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=Jeremys-MacBook-Pro.local&X-Plex-Device-Screen-Resolution=1152x720%2C1440x900&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop. 
2019-08-28T12:33:06.066 [ ERROR ] [MPVEngine] loading failed. 
2019-08-28T12:33:06.067 [ INFO  ] cplayer:  
2019-08-28T12:33:06.067 [ WARN  ] [Web] [Player] A critical error occurred: -13 An unknown error occurred (-13) 
2019-08-28T12:33:06.108 [ INFO  ] [Web] [Player] Timeline, {
  "ratingKey": "25246",
  "key": "/library/metadata/25246",
  "playbackTime": 0,
  "playQueueItemID": "29453",
  "state": "error",
  "hasMDE": 1,
  "time": 0,
  "duration": 3071000
} 
2019-08-28T12:33:06.113 [ INFO  ] [Web] [Metrics] Updating session last interaction time 
2019-08-28T12:33:06.114 [ INFO  ] [Web] [QWebChannel(storage.setItem)] sending 
2019-08-28T12:33:06.161 [ INFO  ] [Web] [QWebChannel(storage.setItem)] sending 
2019-08-28T12:33:15.796 [ INFO  ] [Web] [Player] Timeline, {
  "ratingKey": "25246",
  "key": "/library/metadata/25246",
  "playbackTime": 0,
  "playQueueItemID": "29453",
  "state": "error",
  "hasMDE": 1,
  "time": 0,
  "duration": 3071000
} 
2019-08-28T12:33:15.853 [ INFO  ] [Web] [QWebChannel(storage.setItem)] sending 
2019-08-28T12:33:16.597 [ INFO  ] [Web] [Connections] Testing all 1 connection(s) for [Loopback] 
2019-08-28T12:33:16.598 [ INFO  ] [Web] [Servers] Waiting for initial servers = [Loopback] 
2019-08-28T12:33:16.613 [ INFO  ] [Web] [Commands] Executing testServerConnection 
2019-08-28T12:33:16.613 [ INFO  ] [Web] [Connections] Retrying connection tests for [Loopback] in 16 seconds 
2019-08-28T12:33:16.665 [ INFO  ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers 
2019-08-28T12:33:16.665 [ INFO  ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400 
2019-08-28T12:33:16.670 [ WARN  ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0) 
2019-08-28T12:33:16.670 [ WARN  ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0) 
2019-08-28T12:33:16.671 [ WARN  ] [Web] [Connections] All connections to [Loopback] failed 
2019-08-28T12:33:16.672 [ INFO  ] [Web] [Servers] Found all servers = NAS, plex.tv 
2019-08-28T12:33:19.161 [ INFO  ] [Updater] Checking update channel: 0 
2019-08-28T12:33:19.161 [ INFO  ] [Updater] Checking for updates at: https://plex.tv/updater/products/6/check.xml?version=1.2.0.875-b7362913&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&channel=0&build=darwin-x86_64&distribution=macos 
2019-08-28T12:33:20.648 [ ERROR ] [Updater] No updates found!

Golf4collet · September 5, 2019, 6:22pm

I Found the Logs on my Win 10 machine after error code -13

1st half…

2019-09-05T14:15:15.630 [ INFO ] Starting Plex version: 1.2.0.875-b7362913
2019-09-05T14:15:15.630 [ INFO ] Running on: Windows 10 (10.0) [10.0.18362] x86_64
2019-09-05T14:15:15.630 [ INFO ] Happy Plexing!
2019-09-05T14:15:15.755 [ INFO ] [NanoServer] Starting nano server.
2019-09-05T14:15:15.759 [ INFO ] [NanoServer] Found available port: 32700
2019-09-05T14:15:15.759 [ INFO ] [NanoServer] Changing nano server port from 0 to 32700.
2019-09-05T14:15:15.763 [ WARN ] Unable to map shortcut to native keys. Key: Qt::Key_MediaTogglePlayPause Modifiers: QFlagsQt::KeyboardModifier(NoModifier)
2019-09-05T14:15:15.778 [ INFO ] [Updater] Checking for: C:/Users/Jason Collet/AppData/Local/Plex/cache/updates/1.2.0.875-b7362913/_readyToApply
2019-09-05T14:15:15.778 [ INFO ] [Updater] Checking for: C:/Users/Jason Collet/AppData/Local/Plex/cache/updates/1.1.0.831-e1ae73b1/_readyToApply
2019-09-05T14:15:15.778 [ INFO ] [Updater] No valid/applicable update found.
2019-09-05T14:15:15.783 [ INFO ] [Controllers] Loading qrc:/views/WebWindow.qml.
2019-09-05T14:15:17.552 [ WARN ] QCommandLineParser: option not defined: “url”
2019-09-05T14:15:18.346 [ WARN ] [Web] myPlexAccessToken is not in BasicVolatileStorage
2019-09-05T14:15:18.347 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:18.402 [ INFO ] [Web] [QWebChannel(storage.removeItem)] sending
2019-09-05T14:15:18.447 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.450 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.452 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.453 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.454 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.470 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.470 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.471 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.473 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.473 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.475 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.501 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.519 [ INFO ] [Web] [UserManager] autoLogin false
2019-09-05T14:15:18.527 [ INFO ] [Web] [Servers] Initializing…
2019-09-05T14:15:18.548 [ INFO ] [Web] [Servers] Initialize server with token, Jason-PC, 9020ec50c541af5f59c24c779665562dddb3cb34, https://172-105-99-147.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443
2019-09-05T14:15:18.560 [ INFO ] [Web] [Servers] Initialize server without token, [Loopback], http://127.0.0.1:32400
2019-09-05T14:15:18.561 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback], plex.tv
2019-09-05T14:15:18.563 [ INFO ] [Web] [Primary Server] Waiting to set the primary server
2019-09-05T14:15:18.563 [ INFO ] [Web] [Primary Server] Waiting for the last primary server, 9020ec50c541af5f59c24c779665562dddb3cb34, to connect
2019-09-05T14:15:18.565 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:18.566 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:18.566 [ WARN ] [Web] [Companion] No companion found
2019-09-05T14:15:18.567 [ INFO ] [Web] [Servers] Finished initialization
2019-09-05T14:15:18.567 [ INFO ] [Web] [Providers] Initializing…
2019-09-05T14:15:18.567 [ INFO ] [Web] [Providers] Finished initialization
2019-09-05T14:15:18.570 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:18.577 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:18.619 [ INFO ] [Web] [Connections] Testing connection for plex.tv at https://plex.tv/monitoring/health
2019-09-05T14:15:18.623 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:15:18.623 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:15:18.670 [ ERROR ] [Web] [QWebChannel(settings.set)] unable to set all: [
“keepOnTop”,
“webInspectorEnabled”,
“webInspectorPort”
]
2019-09-05T14:15:18.670 [ WARN ] [Web] [Settings] Host did not accept 1 or more initial settings {
“success”: {
“player.exclusiveFullscreenAudioEnabled”: null,
“player.hardwareDecodingEnabled”: null
},
“failure”: {
“settings.webInspectorPort”: 2
}
}
2019-09-05T14:15:18.672 [ INFO ] [Web] [Connections] Retrying connection test to embedded server in 0 seconds
2019-09-05T14:15:19.322 [ INFO ] [Web] [QWebChannel(system.ready)] sending
2019-09-05T14:15:19.346 [ INFO ] [Web] [Connections] Populating identity of embedded server at: http://127.0.0.1:32700
2019-09-05T14:15:19.346 [ INFO ] [Web] [Commands] Executing populateServerIdentity
2019-09-05T14:15:19.346 [ INFO ] [Web] [Identity] Requesting the machine identifier of [Anonymous] [Embedded] at http://127.0.0.1:32700/identity
2019-09-05T14:15:19.661 [ INFO ] [Web] [Identity] Machine identifier found for [Anonymous] [Embedded]: a5133db90721141f89a7d07b0f51f8fbc6d80488
2019-09-05T14:15:19.662 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [a5133db90721141f89a7d07b0f51f8fbc6d80488] [Embedded]
2019-09-05T14:15:19.662 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:19.714 [ INFO ] [Web] [Connections] Testing connection for [a5133db90721141f89a7d07b0f51f8fbc6d80488] [Embedded] at http://127.0.0.1:32700/media/providers
2019-09-05T14:15:19.714 [ INFO ] [Web] [Connections] Testing legacy connection for [a5133db90721141f89a7d07b0f51f8fbc6d80488] [Embedded] at http://127.0.0.1:32700
2019-09-05T14:15:19.741 [ INFO ] [Web] [Connections] [a5133db90721141f89a7d07b0f51f8fbc6d80488] [Embedded] connected at http://127.0.0.1:32700/media/providers
2019-09-05T14:15:19.743 [ INFO ] [Web] [Connections] Active connection to [a5133db90721141f89a7d07b0f51f8fbc6d80488] [Embedded] is http://127.0.0.1:32700
2019-09-05T14:15:19.744 [ INFO ] [Web] [Connections] Embedded server has identity: a5133db90721141f89a7d07b0f51f8fbc6d80488
2019-09-05T14:15:19.759 [ INFO ] [Web] [EmbeddedServerEventManager] Opening server event connection to JasonCollet-PC [Embedded] at ws://127.0.0.1:32700/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Language=en&Accept-Language=en&X-Plex-Account-ID=1
2019-09-05T14:15:19.774 [ INFO ] [Web] [EmbeddedServerEventManager] Opened server event connection to JasonCollet-PC [Embedded] at ws://127.0.0.1:32700/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Language=en&Accept-Language=en&X-Plex-Account-ID=1
2019-09-05T14:15:20.329 [ INFO ] [Web] [Connections] plex.tv connected at https://plex.tv/monitoring/health
2019-09-05T14:15:20.344 [ INFO ] [Web] [Connections] Active connection to plex.tv is https://plex.tv
2019-09-05T14:15:20.345 [ WARN ] [Web] [Companion] No companion found
2019-09-05T14:15:20.345 [ INFO ] [Web] [QWebChannel(storage.getItem)] sending
2019-09-05T14:15:20.348 [ INFO ] [Web] [User] Token promise succeeded, accessToken=REDACTED
2019-09-05T14:15:20.655 [ INFO ] [Web] [User] userPromise succeeded
2019-09-05T14:15:20.877 [ INFO ] [Web] [Servers] Populate any server chose plex.tv where servers = [Loopback], Jason-PC, plex.tv
2019-09-05T14:15:20.879 [ INFO ] [Web] [Servers] Finding resources through plex.tv
2019-09-05T14:15:20.911 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:21.592 [ INFO ] [Web] [CloudServerEventManager] Opening server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/7483359/qrml1qqcgq1b3ixhu525bwzv?X-Plex-Token=REDACTED
2019-09-05T14:15:21.592 [ INFO ] [Web] [Companion] Registering player with plex.tv, clientID=“qrml1qqcgq1b3ixhu525bwzv”
2019-09-05T14:15:21.593 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:21.665 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:21.665 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:21.702 [ INFO ] [Web] [Servers] Yoga was found through plex.tv
2019-09-05T14:15:21.702 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:21.702 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:21.702 [ INFO ] [Web] [Servers] Jason-PC was found through plex.tv
2019-09-05T14:15:21.702 [ INFO ] [Web] [Connections] Added connection https://192-168-0-12.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:32400 for Jason-PC
2019-09-05T14:15:21.702 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:21.702 [ INFO ] [Web] [Connections] Added connection https://196-247-50-4.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:32400 for Jason-PC
2019-09-05T14:15:21.703 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:21.703 [ INFO ] [Web] [Connections] Added connection https://172-105-98-21.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443 for Jason-PC
2019-09-05T14:15:21.703 [ INFO ] [Web] [Connections] Removed connection https://172-105-99-147.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443 from Jason-PC
2019-09-05T14:15:21.703 [ INFO ] [Web] [Commands] Executing abortServerConnectionTest
2019-09-05T14:15:21.703 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:21.703 [ INFO ] [Web] [Servers] Found 7 resources through plex.tv
2019-09-05T14:15:21.703 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:21.703 [ INFO ] [Web] [Connections] Testing connection for Jason-PC at https://196-247-50-4.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:32400/media/providers
2019-09-05T14:15:21.703 [ INFO ] [Web] [Connections] Testing connection for Jason-PC at https://192-168-0-12.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:32400/media/providers
2019-09-05T14:15:21.703 [ INFO ] [Web] [Connections] Testing connection for Yoga at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers
2019-09-05T14:15:21.704 [ INFO ] [Web] [Servers] Finding resources through plex.tv
2019-09-05T14:15:21.705 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:21.705 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:21.705 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:15:21.705 [ INFO ] [Web] [Servers] Waiting for additional resources from plex.tv
2019-09-05T14:15:21.705 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 2 seconds
2019-09-05T14:15:21.826 [ INFO ] [Web] [Connections] Added connection https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443 for Jason-PC
2019-09-05T14:15:21.827 [ INFO ] [Web] [Connections] Removed connection https://172-105-98-21.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443 from Jason-PC
2019-09-05T14:15:21.827 [ INFO ] [Web] [Commands] Executing abortServerConnectionTest
2019-09-05T14:15:21.828 [ INFO ] [Web] [Servers] Waiting for additional resources from plex.tv
2019-09-05T14:15:21.845 [ INFO ] [Web] [Servers] Found 7 resources through plex.tv
2019-09-05T14:15:21.845 [ INFO ] [Web] [Servers] Found all servers = plex.tv
2019-09-05T14:15:22.167 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 2 seconds
2019-09-05T14:15:22.168 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:22.211 [ INFO ] [Web] [Primary Server] Jason-PC is now the primary server
2019-09-05T14:15:22.212 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 2 seconds
2019-09-05T14:15:22.308 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:22.308 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:22.358 [ INFO ] [Web] [CloudServerEventManager] Opened server event connection to plex.tv at wss://pubsub.plex.tv/sub/websockets/7483359/qrml1qqcgq1b3ixhu525bwzv?X-Plex-Token=REDACTED
2019-09-05T14:15:22.359 [ WARN ] [Web] [Companion] No companion found
2019-09-05T14:15:23.599 [ WARN ] [Web] Model “ServerModel” events [
“change:isPending”
] did not pass the predicate within 2500ms
2019-09-05T14:15:23.675 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [Loopback]
2019-09-05T14:15:23.676 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:23.695 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:23.695 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 4 seconds
2019-09-05T14:15:23.746 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:15:23.746 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:15:24.169 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 4 seconds
2019-09-05T14:15:24.171 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 4 seconds
2019-09-05T14:15:25.539 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:25.751 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:25.751 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:25.753 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:15:25.753 [ INFO ] [Web] [Servers] Found all servers = plex.tv
2019-09-05T14:15:27.697 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [Loopback]
2019-09-05T14:15:27.697 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:27.720 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:27.721 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 6 seconds
2019-09-05T14:15:27.771 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:15:27.771 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:15:28.171 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 6 seconds
2019-09-05T14:15:28.173 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 6 seconds
2019-09-05T14:15:29.778 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:29.778 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:29.783 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:15:29.784 [ INFO ] [Web] [Servers] Found all servers = plex.tv
2019-09-05T14:15:31.349 [ WARN ] [Web] [Connections] Jason-PC is unavailable at https://196-247-50-4.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:32400/media/providers (Status 0)
2019-09-05T14:15:31.362 [ INFO ] [Web] [Connections] Added connection http://196.247.50.4:32400 for Jason-PC
2019-09-05T14:15:31.363 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:31.365 [ INFO ] [Web] [Connections] Added insecure fallback connection for Jason-PC at http://196.247.50.4:32400
2019-09-05T14:15:31.365 [ INFO ] [Web] [Connections] Testing connection for Jason-PC at http://196.247.50.4:32400/media/providers
2019-09-05T14:15:31.373 [ WARN ] [Web] [Connections] Jason-PC is unavailable at https://192-168-0-12.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:32400/media/providers (Status 0)
2019-09-05T14:15:31.375 [ INFO ] [Web] [Connections] Added connection http://192.168.0.12:32400 for Jason-PC
2019-09-05T14:15:31.375 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:31.376 [ INFO ] [Web] [Connections] Added insecure fallback connection for Jason-PC at http://192.168.0.12:32400
2019-09-05T14:15:31.376 [ INFO ] [Web] [Connections] Testing connection for Jason-PC at http://192.168.0.12:32400/media/providers
2019-09-05T14:15:31.378 [ WARN ] [Web] [Connections] Yoga is unavailable at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers (Status 0)
2019-09-05T14:15:31.379 [ INFO ] [Web] [Connections] Added connection http://192.168.0.48:32400 for Yoga
2019-09-05T14:15:31.380 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:31.380 [ INFO ] [Web] [Connections] Added insecure fallback connection for Yoga at http://192.168.0.48:32400
2019-09-05T14:15:31.380 [ INFO ] [Web] [Connections] Testing connection for Yoga at http://192.168.0.48:32400/media/providers
2019-09-05T14:15:33.723 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [Loopback]
2019-09-05T14:15:33.724 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:33.751 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:33.751 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 8 seconds
2019-09-05T14:15:33.801 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:15:33.801 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:15:34.172 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 8 seconds
2019-09-05T14:15:34.174 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 8 seconds
2019-09-05T14:15:35.811 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:35.811 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:35.812 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:15:35.812 [ INFO ] [Web] [Servers] Found all servers = plex.tv
2019-09-05T14:15:41.368 [ WARN ] [Web] [Connections] Jason-PC is unavailable at http://196.247.50.4:32400/media/providers (Status 0)
2019-09-05T14:15:41.376 [ WARN ] [Web] [Connections] Jason-PC is unavailable at http://192.168.0.12:32400/media/providers (Status 0)
2019-09-05T14:15:41.377 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:41.377 [ INFO ] [Web] [Connections] Testing connection for Jason-PC at https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/media/providers
2019-09-05T14:15:41.381 [ WARN ] [Web] [Connections] Yoga is unavailable at http://192.168.0.48:32400/media/providers (Status 0)
2019-09-05T14:15:41.382 [ WARN ] [Web] [Connections] All connections to Yoga failed
2019-09-05T14:15:41.382 [ INFO ] [Web] [Servers] Found all servers = plex.tv
2019-09-05T14:15:41.396 [ INFO ] [Web] [Connections] Retrying connection tests for Yoga in 2 seconds
2019-09-05T14:15:41.397 [ WARN ] [Web] [Companion] No companion found
2019-09-05T14:15:41.754 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [Loopback]
2019-09-05T14:15:41.755 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:41.787 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:41.787 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 10 seconds
2019-09-05T14:15:41.838 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:15:41.838 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:15:41.915 [ INFO ] [Web] [Connections] Jason-PC connected at https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/media/providers
2019-09-05T14:15:41.924 [ INFO ] [Web] [Connections] Active connection to Jason-PC is https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443
2019-09-05T14:15:41.925 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:41.961 [ INFO ] [Web] [MediaServerEventManager] Opening server event connection to Jason-PC at wss://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/:/websockets/notifications?X-Plex-Token=REDACTED
2019-09-05T14:15:42.180 [ WARN ] [Web] WebSocket connection to ‘wss://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/:/websockets/notifications?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx’ failed: WebSocket is closed before the connection is established.
2019-09-05T14:15:42.180 [ INFO ] [Web] [MediaServerEventManager] Opening server event connection to Jason-PC at wss://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/:/websockets/notifications?X-Plex-Token=REDACTED
2019-09-05T14:15:42.181 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 10 seconds
2019-09-05T14:15:42.182 [ INFO ] [Web] [EmbeddedServerEventManager] Opening server event connection to Jason-PC at wss://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=REDACTED
2019-09-05T14:15:42.182 [ INFO ] [Web] [Connections] Retrying server events connection for Jason-PC in 10 seconds
2019-09-05T14:15:42.334 [ INFO ] [Web] [Commands] Executing checkForServerUpdates
2019-09-05T14:15:42.379 [ INFO ] [Web] [MediaServerEventManager] Opened server event connection to Jason-PC at wss://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/:/websockets/notifications?X-Plex-Token=REDACTED
2019-09-05T14:15:42.572 [ WARN ] [Web] [State] Unable to process all updates within budget; 148 update(s) remaining
2019-09-05T14:15:42.606 [ WARN ] [Web] [State] Unable to process all updates within budget; 147 update(s) remaining
2019-09-05T14:15:42.781 [ INFO ] [Web] [EmbeddedServerEventManager] Opened server event connection to Jason-PC at wss://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/:/websockets/notifications?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=REDACTED
2019-09-05T14:15:42.981 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:43.433 [ WARN ] [Web] [State] Unable to process all updates within budget; 134 update(s) remaining
2019-09-05T14:15:43.433 [ INFO ] [Web] [Connections] Testing all 2 connection(s) for Yoga
2019-09-05T14:15:43.434 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:43.478 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:43.478 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:43.478 [ INFO ] [Web] [Connections] Retrying connection tests for Yoga in 4 seconds
2019-09-05T14:15:43.479 [ WARN ] [Web] [Companion] No companion found
2019-09-05T14:15:43.612 [ INFO ] [Web] [Connections] Testing connection for Yoga at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers
2019-09-05T14:15:43.629 [ INFO ] [Web] [Connections] Testing connection for Yoga at http://192.168.0.48:32400/media/providers
2019-09-05T14:15:43.903 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:43.903 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:43.905 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:15:43.906 [ INFO ] [Web] [Servers] Found all servers = Jason-PC, plex.tv
2019-09-05T14:15:47.717 [ INFO ] [Web] [Connections] Testing all 2 connection(s) for Yoga
2019-09-05T14:15:47.717 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:47.717 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:47.717 [ INFO ] [Web] [Connections] Retrying connection tests for Yoga in 6 seconds
2019-09-05T14:15:49.547 [ INFO ] [Web] [Servers] Populate any server chose Jason-PC where servers = [Loopback], Jason-PC, Yoga, plex.tv
2019-09-05T14:15:49.548 [ WARN ] [Web] Cache overflow, size: 67
2019-09-05T14:15:49.548 [ WARN ] [Web] Cache overflow, size: 228
2019-09-05T14:15:49.602 [ INFO ] [Web] [Servers] Populate any server chose Jason-PC where servers = [Loopback], Jason-PC, Yoga, plex.tv
2019-09-05T14:15:49.603 [ WARN ] [Web] Cache overflow, size: 67
2019-09-05T14:15:49.603 [ WARN ] [Web] Cache overflow, size: 228
2019-09-05T14:15:49.655 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:49.656 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:50.128 [ WARN ] [Web] [State] Unable to process all updates within budget; 379 update(s) remaining
2019-09-05T14:15:50.167 [ WARN ] [Web] [State] Unable to process all updates within budget; 428 update(s) remaining
2019-09-05T14:15:50.198 [ WARN ] [Web] [State] Unable to process all updates within budget; 286 update(s) remaining
2019-09-05T14:15:51.023 [ WARN ] [Web] [State] Unable to process all updates within budget; 571 update(s) remaining
2019-09-05T14:15:51.080 [ WARN ] [Web] [State] Unable to process all updates within budget; 627 update(s) remaining
2019-09-05T14:15:51.129 [ WARN ] [Web] [State] Unable to process all updates within budget; 729 update(s) remaining
2019-09-05T14:15:51.180 [ WARN ] [Web] [State] Unable to process all updates within budget; 764 update(s) remaining
2019-09-05T14:15:51.222 [ WARN ] [Web] [State] Unable to process all updates within budget; 706 update(s) remaining
2019-09-05T14:15:51.259 [ WARN ] [Web] [State] Unable to process all updates within budget; 507 update(s) remaining
2019-09-05T14:15:51.308 [ WARN ] [Web] [State] Unable to process all updates within budget; 280 update(s) remaining
2019-09-05T14:15:51.790 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [Loopback]
2019-09-05T14:15:51.791 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:51.813 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:51.813 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 12 seconds
2019-09-05T14:15:51.871 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:15:51.871 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:15:52.386 [ WARN ] [Web] [Connections] Yoga is unavailable at http://192.168.0.48:32400/media/providers (Status 0)
2019-09-05T14:15:53.616 [ WARN ] [Web] [Connections] Yoga is unavailable at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers (Status 0)
2019-09-05T14:15:53.619 [ INFO ] [Web] [Connections] Added insecure fallback connection for Yoga at http://192.168.0.48:32400
2019-09-05T14:15:53.619 [ WARN ] [Web] [Connections] All connections to Yoga failed
2019-09-05T14:15:53.619 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:53.635 [ INFO ] [Web] [Connections] Added insecure fallback connection for Yoga at http://192.168.0.48:32400
2019-09-05T14:15:53.635 [ WARN ] [Web] [Connections] All connections to Yoga failed
2019-09-05T14:15:53.719 [ INFO ] [Web] [Connections] Testing all 2 connection(s) for Yoga
2019-09-05T14:15:53.719 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:15:53.735 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:53.735 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:15:53.735 [ INFO ] [Web] [Connections] Retrying connection tests for Yoga in 8 seconds
2019-09-05T14:15:53.786 [ INFO ] [Web] [Connections] Testing connection for Yoga at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers
2019-09-05T14:15:53.795 [ INFO ] [Web] [Connections] Testing connection for Yoga at http://192.168.0.48:32400/media/providers
2019-09-05T14:15:53.878 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:53.878 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:15:53.879 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:15:53.880 [ INFO ] [Web] [Servers] Found all servers = Jason-PC, plex.tv
2019-09-05T14:15:54.734 [ INFO ] [Web] [Servers] Populate any server chose Jason-PC where servers = [Loopback], Jason-PC, Yoga, plex.tv
2019-09-05T14:15:54.734 [ WARN ] [Web] Cache overflow, size: 181
2019-09-05T14:15:55.077 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:55.077 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:57.538 [ INFO ] [Web] [Servers] Populate any server chose Jason-PC where servers = [Loopback], Jason-PC, Yoga, plex.tv
2019-09-05T14:15:57.539 [ WARN ] [Web] Cache overflow, size: 65
2019-09-05T14:15:57.539 [ WARN ] [Web] Cache overflow, size: 194
2019-09-05T14:15:57.797 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:57.797 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:59.462 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:59.462 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:59.534 [ INFO ] [PowerManager] setSleepEnabled: 1
2019-09-05T14:15:59.534 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:59.534 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:59.648 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:15:59.649 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:15:59.849 [ INFO ] [Web] [MDE] Augmented profile: {
“directPlay”: {
“mp4”: {
“audio”: {
“maxBitrate”: 2000
}
},
“mp3”: {
“audio”: {
“maxBitrate”: 2000
}
},
“ogg”: {
“audio”: {
“maxBitrate”: 2000
}
},
“wav”: {
“audio”: {
“maxBitrate”: 2000
}
},
“flac”: {
“audio”: {
“maxBitrate”: 2000
}
},
“dts”: {
“audio”: {
“maxBitrate”: 2000
}
},
“ac3”: {
“audio”: {
“maxBitrate”: 2000
}
},
“aac”: {
“audio”: {
“maxBitrate”: 2000
}
},
“aiff”: {
“audio”: {
“maxBitrate”: 2000
}
},
“asf”: {
“audio”: {
“maxBitrate”: 2000
}
}
},
“directStream”: {
“audio”: {
“maxBitrate”: 2000
}
}
}
2019-09-05T14:15:59.850 [ INFO ] [Web] [MDE] Starting analysis of 986 (mp4, alac)
2019-09-05T14:15:59.850 [ INFO ] [Web] [MDE] Analyzing direct play
2019-09-05T14:15:59.850 [ INFO ] [Web] [MDE] Analyzing audio direct stream
2019-09-05T14:15:59.851 [ INFO ] [Web] [MDE] Analyzing playability
2019-09-05T14:15:59.851 [ INFO ] [Web] [MDE] Finished analysis of 986 (mp4, alac)
2019-09-05T14:15:59.851 [ INFO ] [Web] canPlay: true
2019-09-05T14:15:59.851 [ INFO ] [Web] canDirectPlay: true
2019-09-05T14:15:59.851 [ INFO ] [Web] canDirectStreamAudio: true
2019-09-05T14:15:59.852 [ INFO ] [Web] bitrate: 986
2019-09-05T14:15:59.852 [ INFO ] [Web] console.groupEnd
2019-09-05T14:15:59.852 [ INFO ] [Web] [PDE] Player decision
2019-09-05T14:15:59.852 [ INFO ] [Web] Player: html
2019-09-05T14:15:59.852 [ INFO ] [Web] Protocol: http
2019-09-05T14:15:59.853 [ INFO ] [Web] Direct Play: true
2019-09-05T14:15:59.853 [ INFO ] [Web] console.groupEnd
2019-09-05T14:15:59.854 [ INFO ] [Web] [Transcoder] Music (decision) options
2019-09-05T14:15:59.854 [ INFO ] [Web] hasMDE: 1
2019-09-05T14:15:59.854 [ INFO ] [Web] path: /library/metadata/61210
2019-09-05T14:15:59.854 [ INFO ] [Web] mediaIndex: 0
2019-09-05T14:15:59.854 [ INFO ] [Web] partIndex: 0
2019-09-05T14:15:59.855 [ INFO ] [Web] maxAudioBitrate: 2000
2019-09-05T14:15:59.855 [ INFO ] [Web] directStreamAudio: 1
2019-09-05T14:15:59.855 [ INFO ] [Web] X-Plex-Session-Identifier: cvj8dumj6hmpzxy8bcslefdm
2019-09-05T14:15:59.855 [ INFO ] [Web] session: ldjpk8lg21nobnf9mxkjpkw2
2019-09-05T14:15:59.855 [ INFO ] [Web] protocol: http
2019-09-05T14:15:59.855 [ INFO ] [Web] directPlay: 1
2019-09-05T14:15:59.855 [ INFO ] [Web] offset: 0
2019-09-05T14:15:59.855 [ INFO ] [Web] copyts: 0
2019-09-05T14:15:59.855 [ INFO ] [Web] console.groupEnd
2019-09-05T14:15:59.867 [ INFO ] [Web] [Player] Timeline, {
“ratingKey”: “61210”,
“key”: “/library/metadata/61210”,
“playbackTime”: 0,
“playQueueItemID”: “41452”,
“state”: “playing”,
“hasMDE”: 1,
“time”: 0,
“duration”: 261000
}
2019-09-05T14:16:00.039 [ INFO ] [Web] [QWebChannel(player.queue)] sending
2019-09-05T14:16:00.040 [ INFO ] [PlayerConnector] Loading https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/library/parts/76584/39312000/file.m4a?X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&Accept-Language=en into the player.
2019-09-05T14:16:00.040 [ INFO ] [Player] Engine of type 3 is being loaded.
2019-09-05T14:16:00.040 [ INFO ] [MPVEngine] Loading https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/library/parts/76584/39312000/file.m4a?X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&Accept-Language=en into MPV.
2019-09-05T14:16:00.041 [ INFO ] [MPVEngine] Switching stream aid to index no (0).
2019-09-05T14:16:00.041 [ INFO ] [MPVEngine] Switching stream sid to index no (-2).
2019-09-05T14:16:00.041 [ WARN ] Failed to register hotkey. Error: The operation completed successfully.

2019-09-05T14:16:00.041 [ WARN ] Failed to register hotkey. Error: The operation completed successfully.

2019-09-05T14:16:00.041 [ WARN ] cplayer: Warning: property ‘hwdec-preload’ was replaced with ‘opengl-hwdec-interop’ and might be removed in the future.
2019-09-05T14:16:00.041 [ WARN ] cplayer: Warning: property ‘opengl-hwdec-interop’ was replaced with ‘gpu-hwdec-interop’ and might be removed in the future.
2019-09-05T14:16:00.041 [ INFO ] cplayer: Playing: https://172.105.98.20:8443/library/parts/76584/39312000/file.m4a?X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&Accept-Language=en
2019-09-05T14:16:00.041 [ WARN ] cplayer: Warning: property ‘sub-text-font-size’ was replaced with ‘sub-font-size’ and might be removed in the future.
2019-09-05T14:16:00.045 [ INFO ] [Web] [QWebChannel(player.seekTo)] sending
2019-09-05T14:16:00.045 [ INFO ] [PlayerConnector] Seek has been requested to 0ms.
2019-09-05T14:16:00.045 [ INFO ] [MPVEngine] Delaying seek to 0s until resumed.
2019-09-05T14:16:00.046 [ INFO ] [Web] [QWebChannel(player.play)] sending
2019-09-05T14:16:00.046 [ INFO ] [PlayerConnector] Resuming playback.
2019-09-05T14:16:00.046 [ INFO ] [MPVEngine] Resuming playback.
2019-09-05T14:16:00.046 [ INFO ] [MPVEngine] Playback has been resumed successfully.
2019-09-05T14:16:00.068 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:16:00.165 [ ERROR ] ffmpeg: tls: Error in the pull function.
2019-09-05T14:16:00.169 [ ERROR ] stream: Failed to open https://172.105.98.20:8443/library/parts/76584/39312000/file.m4a?X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&Accept-Language=en.

Golf4collet · September 5, 2019, 6:23pm

2nd half…

2019-09-05T14:16:00.169 [ ERROR ] [MPVEngine] loading failed.
2019-09-05T14:16:00.169 [ INFO ] cplayer:
2019-09-05T14:16:00.170 [ WARN ] [Web] [Player] A critical error occurred: -13 An unknown error occurred (-13)
2019-09-05T14:16:00.171 [ WARN ] [Web] [Player] Direct Play failed, but server can transcode. Attempting to fallback to either Direct Stream or transcode…
2019-09-05T14:16:00.173 [ INFO ] [Web] [QWebChannel(player.stop)] sending
2019-09-05T14:16:00.173 [ INFO ] [PlayerConnector] Stopping playback.
2019-09-05T14:16:00.173 [ INFO ] [Web] [QWebChannel(player.shrinkTo)] sending
2019-09-05T14:16:00.174 [ INFO ] [WebController] Shrinking video to position: top-left, width: -1, height: -1, edgeGutterX: 0, edgeGutterY: 0, stackedAbove: 0
2019-09-05T14:16:00.177 [ INFO ] [Web] [Player] has stopped undefined
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Augmented profile: {
“directPlay”: {
“mp4”: {
“audio”: {
“maxBitrate”: 2000
}
},
“mp3”: {
“audio”: {
“maxBitrate”: 2000
}
},
“ogg”: {
“audio”: {
“maxBitrate”: 2000
}
},
“wav”: {
“audio”: {
“maxBitrate”: 2000
}
},
“flac”: {
“audio”: {
“maxBitrate”: 2000
}
},
“dts”: {
“audio”: {
“maxBitrate”: 2000
}
},
“ac3”: {
“audio”: {
“maxBitrate”: 2000
}
},
“aac”: {
“audio”: {
“maxBitrate”: 2000
}
},
“aiff”: {
“audio”: {
“maxBitrate”: 2000
}
},
“asf”: {
“audio”: {
“maxBitrate”: 2000
}
}
},
“directStream”: {
“audio”: {
“maxBitrate”: 2000
}
}
}
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Starting analysis of 986 (mp4, alac)
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Analyzing direct play
2019-09-05T14:16:00.178 [ WARN ] [Web] [MDE] Direct play failed; option is disabled
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Cannot direct play: allowDirectPlay
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Analyzing audio direct stream
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Analyzing playability
2019-09-05T14:16:00.178 [ INFO ] [Web] [MDE] Finished analysis of 986 (mp4, alac)
2019-09-05T14:16:00.178 [ INFO ] [Web] canPlay: true
2019-09-05T14:16:00.179 [ INFO ] [Web] canDirectPlay: false
2019-09-05T14:16:00.179 [ INFO ] [Web] canDirectStreamAudio: true
2019-09-05T14:16:00.179 [ INFO ] [Web] bitrate: 986
2019-09-05T14:16:00.179 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.179 [ INFO ] [Web] [PDE] Player decision
2019-09-05T14:16:00.179 [ INFO ] [Web] Player: html
2019-09-05T14:16:00.179 [ INFO ] [Web] Protocol: http
2019-09-05T14:16:00.179 [ INFO ] [Web] Direct Play: false
2019-09-05T14:16:00.179 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.179 [ INFO ] [Web] [Transcoder] Music (start) options
2019-09-05T14:16:00.179 [ INFO ] [Web] hasMDE: 1
2019-09-05T14:16:00.180 [ INFO ] [Web] path: /library/metadata/61210
2019-09-05T14:16:00.180 [ INFO ] [Web] mediaIndex: 0
2019-09-05T14:16:00.180 [ INFO ] [Web] partIndex: 0
2019-09-05T14:16:00.180 [ INFO ] [Web] maxAudioBitrate: 2000
2019-09-05T14:16:00.180 [ INFO ] [Web] directStreamAudio: 1
2019-09-05T14:16:00.180 [ INFO ] [Web] X-Plex-Session-Identifier: cvj8dumj6hmpzxy8bcslefdm
2019-09-05T14:16:00.180 [ INFO ] [Web] session: tgvos2byfyfig29wfuhkndrt
2019-09-05T14:16:00.181 [ INFO ] [Web] protocol: http
2019-09-05T14:16:00.181 [ INFO ] [Web] directPlay: 0
2019-09-05T14:16:00.181 [ INFO ] [Web] offset: 0
2019-09-05T14:16:00.181 [ INFO ] [Web] copyts: 0
2019-09-05T14:16:00.181 [ INFO ] [Web] X-Plex-Chunked: 1
2019-09-05T14:16:00.181 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.181 [ INFO ] [Web] [Transcoder] Music (decision) options
2019-09-05T14:16:00.181 [ INFO ] [Web] hasMDE: 1
2019-09-05T14:16:00.181 [ INFO ] [Web] path: /library/metadata/61210
2019-09-05T14:16:00.181 [ INFO ] [Web] mediaIndex: 0
2019-09-05T14:16:00.182 [ INFO ] [Web] partIndex: 0
2019-09-05T14:16:00.182 [ INFO ] [Web] maxAudioBitrate: 2000
2019-09-05T14:16:00.182 [ INFO ] [Web] directStreamAudio: 1
2019-09-05T14:16:00.182 [ INFO ] [Web] X-Plex-Session-Identifier: cvj8dumj6hmpzxy8bcslefdm
2019-09-05T14:16:00.182 [ INFO ] [Web] session: tgvos2byfyfig29wfuhkndrt
2019-09-05T14:16:00.182 [ INFO ] [Web] protocol: http
2019-09-05T14:16:00.182 [ INFO ] [Web] directPlay: 0
2019-09-05T14:16:00.182 [ INFO ] [Web] offset: 0
2019-09-05T14:16:00.182 [ INFO ] [Web] copyts: 0
2019-09-05T14:16:00.182 [ INFO ] [Web] X-Plex-Chunked: 1
2019-09-05T14:16:00.182 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.266 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:16:00.374 [ INFO ] [Web] [QWebChannel(player.queue)] sending
2019-09-05T14:16:00.375 [ INFO ] [PlayerConnector] Loading https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStreamAudio=1&session=tgvos2byfyfig29wfuhkndrt&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop into the player.
2019-09-05T14:16:00.375 [ INFO ] [MPVEngine] Loading https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStreamAudio=1&session=tgvos2byfyfig29wfuhkndrt&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop into MPV.
2019-09-05T14:16:00.376 [ INFO ] [MPVEngine] Switching stream aid to index no (-1).
2019-09-05T14:16:00.377 [ INFO ] [MPVEngine] Switching stream sid to index no (-2).
2019-09-05T14:16:00.379 [ INFO ] cplayer: Playing: https://172.105.98.20:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStreamAudio=1&session=tgvos2byfyfig29wfuhkndrt&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop
2019-09-05T14:16:00.380 [ WARN ] Failed to register hotkey. Error: The operation completed successfully.

2019-09-05T14:16:00.380 [ WARN ] Failed to register hotkey. Error: The operation completed successfully.

2019-09-05T14:16:00.385 [ INFO ] [Web] [QWebChannel(player.seekTo)] sending
2019-09-05T14:16:00.385 [ INFO ] [PlayerConnector] Seek has been requested to 0ms.
2019-09-05T14:16:00.385 [ INFO ] [MPVEngine] Delaying seek to 0s until resumed.
2019-09-05T14:16:00.386 [ INFO ] [Web] [QWebChannel(player.play)] sending
2019-09-05T14:16:00.386 [ INFO ] [PlayerConnector] Resuming playback.
2019-09-05T14:16:00.386 [ INFO ] [MPVEngine] Resuming playback.
2019-09-05T14:16:00.386 [ INFO ] [MPVEngine] Playback has been resumed successfully.
2019-09-05T14:16:00.504 [ ERROR ] ffmpeg: tls: Error in the pull function.
2019-09-05T14:16:00.509 [ ERROR ] stream: Failed to open https://172.105.98.20:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStreamAudio=1&session=tgvos2byfyfig29wfuhkndrt&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop.
2019-09-05T14:16:00.510 [ ERROR ] [MPVEngine] loading failed.
2019-09-05T14:16:00.510 [ INFO ] cplayer:
2019-09-05T14:16:00.511 [ WARN ] [Web] [Player] A critical error occurred: -13 An unknown error occurred (-13)
2019-09-05T14:16:00.512 [ WARN ] [Web] [Player] Video transcode failed. Attempting to fallback to video and audio transcode…
2019-09-05T14:16:00.514 [ INFO ] [Web] [QWebChannel(player.stop)] sending
2019-09-05T14:16:00.514 [ INFO ] [PlayerConnector] Stopping playback.
2019-09-05T14:16:00.514 [ INFO ] [Web] [QWebChannel(player.shrinkTo)] sending
2019-09-05T14:16:00.514 [ INFO ] [WebController] Shrinking video to position: top-left, width: -1, height: -1, edgeGutterX: 0, edgeGutterY: 0, stackedAbove: 0
2019-09-05T14:16:00.520 [ INFO ] [Web] [Player] has stopped undefined
2019-09-05T14:16:00.520 [ INFO ] [Web] [MDE] Augmented profile: {
“directPlay”: {
“mp4”: {
“audio”: {
“maxBitrate”: 2000
}
},
“mp3”: {
“audio”: {
“maxBitrate”: 2000
}
},
“ogg”: {
“audio”: {
“maxBitrate”: 2000
}
},
“wav”: {
“audio”: {
“maxBitrate”: 2000
}
},
“flac”: {
“audio”: {
“maxBitrate”: 2000
}
},
“dts”: {
“audio”: {
“maxBitrate”: 2000
}
},
“ac3”: {
“audio”: {
“maxBitrate”: 2000
}
},
“aac”: {
“audio”: {
“maxBitrate”: 2000
}
},
“aiff”: {
“audio”: {
“maxBitrate”: 2000
}
},
“asf”: {
“audio”: {
“maxBitrate”: 2000
}
}
},
“directStream”: {
“audio”: {
“maxBitrate”: 2000
}
}
}
2019-09-05T14:16:00.520 [ INFO ] [Web] [MDE] Starting analysis of 986 (mp4, alac)
2019-09-05T14:16:00.520 [ INFO ] [Web] [MDE] Analyzing direct play
2019-09-05T14:16:00.520 [ WARN ] [Web] [MDE] Direct play failed; option is disabled
2019-09-05T14:16:00.520 [ INFO ] [Web] [MDE] Cannot direct play: allowDirectPlay
2019-09-05T14:16:00.521 [ INFO ] [Web] [MDE] Analyzing audio direct stream
2019-09-05T14:16:00.521 [ WARN ] [Web] [MDE] Direct stream audio failed; option is disabled
2019-09-05T14:16:00.521 [ INFO ] [Web] [MDE] Analyzing playability
2019-09-05T14:16:00.521 [ INFO ] [Web] [MDE] Finished analysis of 986 (mp4, alac)
2019-09-05T14:16:00.521 [ INFO ] [Web] canPlay: true
2019-09-05T14:16:00.521 [ INFO ] [Web] canDirectPlay: false
2019-09-05T14:16:00.521 [ INFO ] [Web] canDirectStreamAudio: false
2019-09-05T14:16:00.521 [ INFO ] [Web] bitrate: 986
2019-09-05T14:16:00.521 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.521 [ INFO ] [Web] [PDE] Player decision
2019-09-05T14:16:00.522 [ INFO ] [Web] Player: html
2019-09-05T14:16:00.522 [ INFO ] [Web] Protocol: http
2019-09-05T14:16:00.522 [ INFO ] [Web] Direct Play: false
2019-09-05T14:16:00.522 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.522 [ INFO ] [Web] [Transcoder] Music (start) options
2019-09-05T14:16:00.522 [ INFO ] [Web] hasMDE: 1
2019-09-05T14:16:00.522 [ INFO ] [Web] path: /library/metadata/61210
2019-09-05T14:16:00.522 [ INFO ] [Web] mediaIndex: 0
2019-09-05T14:16:00.522 [ INFO ] [Web] partIndex: 0
2019-09-05T14:16:00.523 [ INFO ] [Web] maxAudioBitrate: 2000
2019-09-05T14:16:00.523 [ INFO ] [Web] directStream: 0
2019-09-05T14:16:00.523 [ INFO ] [Web] directStreamAudio: 0
2019-09-05T14:16:00.523 [ INFO ] [Web] X-Plex-Session-Identifier: cvj8dumj6hmpzxy8bcslefdm
2019-09-05T14:16:00.523 [ INFO ] [Web] session: c9n06vwxewiwyzuifshv0ec5
2019-09-05T14:16:00.523 [ INFO ] [Web] protocol: http
2019-09-05T14:16:00.523 [ INFO ] [Web] directPlay: 0
2019-09-05T14:16:00.523 [ INFO ] [Web] offset: 0
2019-09-05T14:16:00.523 [ INFO ] [Web] copyts: 0
2019-09-05T14:16:00.523 [ INFO ] [Web] X-Plex-Chunked: 1
2019-09-05T14:16:00.523 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.524 [ INFO ] [Web] [Transcoder] Music (decision) options
2019-09-05T14:16:00.524 [ INFO ] [Web] hasMDE: 1
2019-09-05T14:16:00.524 [ INFO ] [Web] path: /library/metadata/61210
2019-09-05T14:16:00.524 [ INFO ] [Web] mediaIndex: 0
2019-09-05T14:16:00.524 [ INFO ] [Web] partIndex: 0
2019-09-05T14:16:00.525 [ INFO ] [Web] maxAudioBitrate: 2000
2019-09-05T14:16:00.525 [ INFO ] [Web] directStream: 0
2019-09-05T14:16:00.525 [ INFO ] [Web] directStreamAudio: 0
2019-09-05T14:16:00.525 [ INFO ] [Web] X-Plex-Session-Identifier: cvj8dumj6hmpzxy8bcslefdm
2019-09-05T14:16:00.525 [ INFO ] [Web] session: c9n06vwxewiwyzuifshv0ec5
2019-09-05T14:16:00.525 [ INFO ] [Web] protocol: http
2019-09-05T14:16:00.525 [ INFO ] [Web] directPlay: 0
2019-09-05T14:16:00.525 [ INFO ] [Web] offset: 0
2019-09-05T14:16:00.525 [ INFO ] [Web] copyts: 0
2019-09-05T14:16:00.525 [ INFO ] [Web] X-Plex-Chunked: 1
2019-09-05T14:16:00.525 [ INFO ] [Web] console.groupEnd
2019-09-05T14:16:00.763 [ INFO ] [Web] [QWebChannel(player.queue)] sending
2019-09-05T14:16:00.765 [ INFO ] [PlayerConnector] Loading https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStream=0&directStreamAudio=0&session=c9n06vwxewiwyzuifshv0ec5&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop into the player.
2019-09-05T14:16:00.765 [ INFO ] [MPVEngine] Loading https://172-105-98-20.6430e7b4fb8640af9ef7ab6c4e7b26b5.plex.direct:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStream=0&directStreamAudio=0&session=c9n06vwxewiwyzuifshv0ec5&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop into MPV.
2019-09-05T14:16:00.766 [ INFO ] [MPVEngine] Switching stream aid to index no (-1).
2019-09-05T14:16:00.768 [ INFO ] [MPVEngine] Switching stream sid to index no (-2).
2019-09-05T14:16:00.768 [ INFO ] cplayer: Playing: https://172.105.98.20:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStream=0&directStreamAudio=0&session=c9n06vwxewiwyzuifshv0ec5&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop
2019-09-05T14:16:00.769 [ WARN ] Failed to register hotkey. Error: The operation completed successfully.

2019-09-05T14:16:00.769 [ WARN ] Failed to register hotkey. Error: The operation completed successfully.

2019-09-05T14:16:00.774 [ INFO ] [Web] [QWebChannel(player.seekTo)] sending
2019-09-05T14:16:00.774 [ INFO ] [PlayerConnector] Seek has been requested to 0ms.
2019-09-05T14:16:00.774 [ INFO ] [MPVEngine] Delaying seek to 0s until resumed.
2019-09-05T14:16:00.774 [ INFO ] [Web] [QWebChannel(player.play)] sending
2019-09-05T14:16:00.775 [ INFO ] [PlayerConnector] Resuming playback.
2019-09-05T14:16:00.775 [ INFO ] [MPVEngine] Resuming playback.
2019-09-05T14:16:00.775 [ INFO ] [MPVEngine] Playback has been resumed successfully.
2019-09-05T14:16:00.887 [ ERROR ] [MPVEngine] loading failed.
2019-09-05T14:16:00.887 [ ERROR ] ffmpeg: tls: Error in the pull function.
2019-09-05T14:16:00.887 [ ERROR ] stream: Failed to open https://172.105.98.20:8443/music/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F61210&mediaIndex=0&partIndex=0&maxAudioBitrate=2000&directStream=0&directStreamAudio=0&session=c9n06vwxewiwyzuifshv0ec5&protocol=http&directPlay=0&offset=0&copyts=0&Accept-Language=en&X-Plex-Session-Identifier=cvj8dumj6hmpzxy8bcslefdm&X-Plex-Chunked=1&X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.2.0.875-b7362913&X-Plex-Client-Identifier=qrml1qqcgq1b3ixhu525bwzv&X-Plex-Platform=windows&X-Plex-Platform-Version=10&X-Plex-Sync-Version=2&X-Plex-Features=external-media&X-Plex-Model=standalone&X-Plex-Device-Name=JasonCollet-PC&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Plex%20Desktop.
2019-09-05T14:16:00.887 [ INFO ] cplayer:
2019-09-05T14:16:00.888 [ WARN ] [Web] [Player] A critical error occurred: -13 An unknown error occurred (-13)
2019-09-05T14:16:00.953 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:16:00.953 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:16:01.063 [ INFO ] [Web] [Player] Timeline, {
“ratingKey”: “61210”,
“key”: “/library/metadata/61210”,
“playbackTime”: 0,
“playQueueItemID”: “41452”,
“state”: “error”,
“hasMDE”: 1,
“time”: 0,
“duration”: 261000
}
2019-09-05T14:16:01.063 [ INFO ] [Web] [Metrics] Updating session last interaction time
2019-09-05T14:16:01.064 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:16:01.172 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:16:01.738 [ INFO ] [Web] [Connections] Testing all 2 connection(s) for Yoga
2019-09-05T14:16:01.741 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:16:01.741 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:16:01.742 [ INFO ] [Web] [Connections] Retrying connection tests for Yoga in 10 seconds
2019-09-05T14:16:03.791 [ WARN ] [Web] [Connections] Yoga is unavailable at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers (Status 0)
2019-09-05T14:16:03.794 [ INFO ] [Web] [Connections] Added insecure fallback connection for Yoga at http://192.168.0.48:32400
2019-09-05T14:16:03.795 [ INFO ] [Web] [Connections] Added insecure fallback connection for Yoga at http://192.168.0.48:32400
2019-09-05T14:16:03.798 [ WARN ] [Web] [Connections] Yoga is unavailable at http://192.168.0.48:32400/media/providers (Status 0)
2019-09-05T14:16:03.800 [ WARN ] [Web] [Connections] All connections to Yoga failed
2019-09-05T14:16:03.800 [ INFO ] [Web] [Servers] Found all servers = Jason-PC, plex.tv
2019-09-05T14:16:03.818 [ WARN ] [Web] [Connections] All connections to Yoga failed
2019-09-05T14:16:03.821 [ INFO ] [Web] [Connections] Testing all 1 connection(s) for [Loopback]
2019-09-05T14:16:03.821 [ INFO ] [Web] [Servers] Waiting for initial servers = [Loopback]
2019-09-05T14:16:03.839 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:16:03.840 [ INFO ] [Web] [Connections] Retrying connection tests for [Loopback] in 14 seconds
2019-09-05T14:16:03.890 [ INFO ] [Web] [Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers
2019-09-05T14:16:03.891 [ INFO ] [Web] [Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400
2019-09-05T14:16:05.896 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:16:05.897 [ WARN ] [Web] [Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)
2019-09-05T14:16:05.898 [ WARN ] [Web] [Connections] All connections to [Loopback] failed
2019-09-05T14:16:05.898 [ INFO ] [Web] [Servers] Found all servers = Jason-PC, plex.tv
2019-09-05T14:16:10.779 [ INFO ] [Web] [Player] Timeline, {
“ratingKey”: “61210”,
“key”: “/library/metadata/61210”,
“playbackTime”: 0,
“playQueueItemID”: “41452”,
“state”: “error”,
“hasMDE”: 1,
“time”: 0,
“duration”: 261000
}
2019-09-05T14:16:10.941 [ INFO ] [Web] [QWebChannel(storage.setItem)] sending
2019-09-05T14:16:11.742 [ INFO ] [Web] [Connections] Testing all 2 connection(s) for Yoga
2019-09-05T14:16:11.743 [ INFO ] [Web] [Servers] Found all servers = Jason-PC, plex.tv
2019-09-05T14:16:11.759 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:16:11.759 [ INFO ] [Web] [Commands] Executing testServerConnection
2019-09-05T14:16:11.760 [ INFO ] [Web] [Connections] Retrying connection tests for Yoga in 12 seconds
2019-09-05T14:16:11.810 [ INFO ] [Web] [Connections] Testing connection for Yoga at https://192-168-0-48.53e0ea01863f4dbcb6bc809e797b4541.plex.direct:32400/media/providers
2019-09-05T14:16:11.811 [ INFO ] [Web] [Connections] Testing connection for Yoga at http://192.168.0.48:32400/media/providers

alex_rieffel_apcofmind_com · September 5, 2019, 6:47pm

Is there any update on this?

NugentS · September 15, 2019, 7:34am

I just gave the Plex App for Windows a try and get the Unknown Error has occurred (-13)
The webApp works just fine
I downloaded the installer today (15/09/2019)

I can supply logs if you wish - just tell me how!

I even tried downloading a file off the server. When I play that i get the errorcode (-13) as well

dencam · September 16, 2019, 2:07pm

I get this error with every media file I’ve tried. It makes the new desktop app I just downloaded completely useless to me.

Bummer, because I was really looking forward to using it.

Golf4collet · September 17, 2019, 2:54pm

Same for me. Completely useless when trying to play anything remotely. The PMP app still works fine, but not the new Plex app.

lrolfewright_hotmail_com · September 19, 2019, 6:40am

im new to plex and streaming from a friend. we updated and installed the windows app but now keep getting this error. any updates on how to fix it

taimou · September 20, 2019, 11:48pm

Same problem for me with Mac App,

Remote access playback is working no problems with web interface but when I try to stream anything remotely through the Mac Plex app i get a 13 error.

@Plex support team, are you fixing this or do you need more logs?

taimou · September 21, 2019, 2:09am

I managed to fix this,

fiddling with the transcoding settings.

I set:

prefer higher quality
Very Fast
ticked use hardware
Set max transcode to 4

clicked save,

This fixed all the errors.

Not sure what fixed the problem or it could be just the save which forced the transcode config

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