New Media package Version 1.19.3.2852 for QNAP server wont install

Plex Media Server NAS & Devices
1

Server Version#: qnap tvs-663 firmware 4.42.1310
Player Version#: 1.19.3.2764

Using Qnap Manual install feature loading qpkg file error unable to install file.

2

what error do you get ?

3

And adding to @ChuckPa here:

What’s the exact name of the QPKG ?

4

The last to recent releases give the error 1.19.3.2852 and .2743. The error is " The following item could not be installed. Please check the logs", but nothing in the logs. Thank you

5

@sareid13

What is the full name of the file please? (inclusive of the other info in it)

It should be something like any one of the following:

PlexMediaServer-1.19.3.2793-36efde971-aarch64.qpkg
PlexMediaServer-1.19.3.2793-36efde971-armv7hf_neon.qpkg
PlexMediaServer-1.19.3.2793-36efde971-armv7sf.qpkg
PlexMediaServer-1.19.3.2793-36efde971-x86_64.qpkg
6

Sorry
The full package is PlexMediaServer-1.19.3.2852-219a9974e-x86_64.qpkg.

This was donwload from within the Plex Software when I hit the manual link.

7

Thanks.

That explains.

Please download it manually and install
I will go investigate what’s happening with the download

(PMS won’t install itself on Linux machines. You will always need do a “Manual Install” in App Center)

8

I have tried it both ways from the Plex download page package
PlexMediaServer-1.19.4.2854-25d22e39e-x86_64.qpkg

The package from within
Plex Server PlexMediaServer-1.19.3.2852-219a9974e-x86_64.qpkg

Both give the same error. I have restarted the NAS server twice prior to attempted install.

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9

Try this, since it might tell a bit more in an SSH console:

10

I get this error

~] # cd /share/Public curl https://downloads.plex.tv/plex-media-server-new/1.19.4.2854-25d22e39e/qnap/PlexMediaServer-1.19.4.2854-25d22e39e-x86_64.qpkg --output pms.qpkg chmod +x pms.qpkg ./pms.qpkg
[/share/Public] # curl https://downloads.plex.tv/plex-media-server-new/1.19.4.2854-25d22e39e/qnap/PlexMediaServer-1.19.4.2854-25d22e39e-x86_64.qpkg --output pms.qpkg chmod +x pms.qpkg ./pms.qpkg
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 126M 100 126M 0 0 5835k 0 0:00:22 0:00:22 --:–:-- 6947k
curl: (6) Couldn’t resolve host ‘chmod’
curl: (6) Couldn’t resolve host ‘+x’
curl: (6) Couldn’t resolve host ‘pms.qpkg’

11

You’re putting multiple commands on the same line, without separating them.

Perhaps it’s better to do it one per line?

cd /share/Public

curl https://downloads.plex.tv/plex-media-server-new/1.19.4.2854-25d22e39e/qnap/PlexMediaServer-1.19.4.2854-25d22e39e-x86_64.qpkg --output pms.qpkg 

chmod +x pms.qpkg 

./pms.qpkg
12

That worked. A million thanks. Seriously thank you for the help.

13

So overall conclusion, since curl worked, is either:

  • Bad download, tried repeatedly ?
  • Browser plugin ?
  • AntiVira Solution on the workstation in Spe ?

Just saying

14

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