I recently had to reset Windows 10 on my dedicated Plex server. I had backed up the PMS files before doing so, and then I restored them after Windows was up and running properly. All of my Plex media resides on a separate Unraid server, just to be clear, which was not affected.
Since then, all has worked as before except that PMS is not picking up new movies when Radarr adds them, or if I add them manually. Manual scans complete with no change.
New TV shows/episodes are recognized and added without issue.
I tried to go through the logs, but I donāt really know where to look. I would greatly appreciate some assistance.
Thank you.
Server Version#: 1.19.5.3112 (Windows 10)
Player Version#: 4.34.3 (Plex Web)
I restarted PMS, then I scanned the Movie library, then I downloaded the logs.
I appreciate that you took the time to respond. As I mentioned, manual scans work fine with TV Shows, but not with Movies. They are on the same share, in two different folders.
Yes, I have āScan my library automaticallyā checked, along with āScan my library periodically.ā
Yes, I have a connection in both Radarr and Sonarr. The connections were working fine prior to this.
First, I created a new folder called Movies2, in the same share as Movies, and moved the undetected movies over to the new directory. I added this folder to the existing Movies library, and a scan automatically began. It did NOT find the movies.
Then I removed the new Movies2 folder from the existing Movies library. I created a new library, Movies2, and pointed it at the Movies2 folder. This time, the ensuing scan found all of the new movies without a problem.
That suggests an issue with the database information associated with the original Movies library, does it not? I have no clue how I would go about repairing that.
I have 130 carefully curated Movie Collections, and I donāt want to do anything that will disrupt them.
I donāt see anything OBVIOUS - which mostly means you need somebody better at parsing the logs. :-/
I donāt see database issues.
I see a few things that are odd.
In the logs from the 23rd, although it says itās going to process the directory for Gambit, thereās never anything for Gambit in the Scanner logs. But then it does update the directory-was-scanned time.
On the 25th, itās obvious when it parses Gambit (and the others) inside Movies2, but not when it goes back to Movies.
This makes me suspect that the scanner couldnāt access the NAS, but it looks temporary.
Plex Media Server.4.log:Aug 23, 2020 19:40:47.191 [9952] DEBUG - * Taking 1854 directories out of the map (which has 1882 dirs) for being unavailable.
And so does this, also temporary:
Plex Media Server.4.log:Aug 23, 2020 20:19:42.308 [7872] DEBUG - File ā\Nautilus\Media\Movies\A Soldierās Story (1984)\A Soldierās Story (1984).mkvā didnāt exist, canāt skip.
Were the new movies being added movies that you already have? I ask because until the new version if you already had a movie in your library it would now show as new.
