Plex suddenly not recognizing new media

General Discussions
1

I have several media libraries in my PMS (running on 64-bit Ubuntu 16.04 with version 1.0.3.2461). My sister-in-law gave us some old DVDs they no longer use, so I got straight to adding some of them to our collection for my kids. I was able to successfully add a few of them (The Iron Giant and the first Harry Potter Movie) just fine. I popped them into the drive, ripped with handbrake, and then refreshed the library via the web interface.

However, I tried adding few more just after those were successfully ripped/added to the library, and while I followed the same process I always have, the new movies (some Barbie movie and Curious George) are not showing up in the library, even after I manually refresh. At the moment, I have 142 movies displayed in my “Kid Movies” library so this ain’t my first rodeo – I’m not a total newbie here. The permissions were 664 (owned by my user/group), but this is the same as many of the other files in the library and they all play fine. I tried changing the permissions to 777 and refreshing, but PMS still isn’t picking up the new movies. Let’s take Curious George for example:

$ ls -l Curious\ George\ \(2006\).m4v 
-rwxrwxrwx 1 bdmayes bdmayes 1219948461 Aug 12 23:03 Curious George (2006).m4v

And when I run a refresh operation, I definitely see the movie being added to the scanner:

bdmayes@ubuntubox:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs$ grep "Curious.*George" Plex\ Media\ Scanner.log
Aug 13, 2016 11:11:38.752 [0x7fd4475d5800] DEBUG - Adding file for scanner: /data/Videos/movies/kids/Movies/Curious George (2006).m4v

What else should I check to determine why this and other movies aren’t being added to my library? Are there other logs I should look at? Should I turn on TRACE logging? It seems like it has hit some maximum and cannot hold any additional files or something? I tried moving a file out of the directory and refreshing the library to see if it picked up one of the new ones, but it didn’t help. My overall count went down from 142 to 140 now, but the new movies still don’t show up in the library.

Any suggestions?

2

Your files are .m4v.
Check their embedded metadata. They could contain some garbled ‘Title’ tag set by Handbrake.
Correct or clear the tags. Then Plex Dance the affected movies.

Or do the following:
Settings - Server - Agents - Movies - Plex Movie / TheMovieDatabase
grab the line ‘Local Media Assets’ and drag it downwards, so it rests underneath ‘Plex Movie’ and ‘TheMovieDatabase’ respectively.
Then Plex Dance the affected movies.

3

Thanks. I’ll try doing the Plex dance as the metadata looks really no different than any of the other functioning files. They all just show “unknown” for the fields. Aladdin works great, but Curious George does not…

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We’re taking the kids out swimming right now though. I’ll try and report back with result later tonight. I will say that the original file names haven’t been changed. I try to name them as completely as possible, including the release year right when I rip them. Usually this works like a champ for every movie I add.

Another curious thing, I moved 2 files out of the library and refreshed. The count dropped to 140 and the new ones didn’t show up. I then moved the files back into the directory and refreshed, and the count went up to 142 again. The ones I removed were added back, but the 2 new movies still don’t show up. I’ll dance later tonight.

4

Looks like Plex dance worked. I marked your response as the solution. Thanks!