New Server Install on New DS220+ running DSM 7.1, no Library Wizard or way to see server

Plex Media Server NAS & Devices
1

Server Version#: From the Plex site: PlexMediaServer-1.28.0.5999-97678ded3-x86_64_DSM7.spk
Player Version#: Same issue with all
Synology NAS: DS220+, DSM 7.1-42661 Update 4

New to Plex… used Kodi for years and know that very well and all it’s quirks. However I changed over from a PC Server to a NAS (a DS220+) for my media files.

Per this site: How to Install Plex on a Synology NAS in 2022

the plex media server app is installed on the NAS (install file from the Plex site, the Intel 64bit version): PlexMediaServer-1.28.0.5999-97678ded3-x86_64_DSM7.spk

I get down to step #12, but there is no “Libraries” in the Settings page. There is only “Manage Library Access”.

I then try to go to the Home page, I hit “Your Media” and it says “Add your media to plex” and just give me a link to download the Media Server file again. It’s acting like the media server is’nt even installed on the NAS even though it is.

In the Synology Main Menu, I hit “Plex Media Server” and it just opens the Plex webpage thats installed on the NAS again. I also tried to go to https://app.plex.tv/ to see if I could get to the library that way, but no, it’s the same screen, just through the plex site.

I also came to the Plex site forum here, found the article to setup the system, but when it talks about the Library Wizard… this never shows. Went through the permissions in the NAS and all is setup correctly via the articles but still nothing.

Any ideas why I’m not seeing the library options? I can’t even add a folder or files to the library because it’s not even there.

Thanks all!

2

Use an incognito/private browser window from a system on the same network as the DS220+.

Go to http://syno_ip_address:32400/web ← use the real IP address of the NAS.

Once you login, go to settings (click on the wrench icon), you should see your server name on the left, below the settings for Plex Web.

Under the server name, go to Settings → General. You should see “Server signed in as” with your e-mail address / userid.

If, for some reason, the server is unclaimed, then claim it.

You should now be able to access the server via app.plex.tv if desired.

While still in Settings, scroll down to Manage → Libraries.

Click on the Add Libraries button to add media to your system.

3

Tried this using incognito, I login, but the same issue is there… it does not show server anything.

Here is a screenshot.

2022-08-16 15_45_20-Window
2022-08-16 15_45_20-Window1007×496 40.2 KB

6

Thanks for the screenshot. If things were working correctly, you should see your server listed below the Plex Web setting.

A few questions and please pull the log files.

  1. Look in your list of Authorized Devices. Is the server listed?
    https://app.plex.tv/desktop/#!/settings/devices/pms

  2. If so, is it running?
    In Synology Package Center, click on the Plex icon (not “open”).
    Is the status “Running”?

  3. Do you have a PlexMediaServer shared folder?
    Synology Control Panel → Shared Folder
    If this is not present, then the installation failed for some reason.

  4. Please manually retrieve the log files.
    a) Stop Plex Media Server
    b) In Synology File Station, navigate to PlexMediaServer/AppData/Plex Media Server.
    c) Right click on the Logs directory and choose Compress to Logs.zip.
    d) Download the zip file (right click → Download).
    e) Attach to this thread. Drag it into the message window, it will insert at the cursor location.

Retrieving log files is also covered in FAQ #13: Synology FAQ - Questions, Answers, and a few How-To’s

11

  1. Yes it’s listed:
    NAS
    1.28.0.5999-97678ded3
    Plex Media Server
    DS220+
    Linux DSM 7.1.42661-4

  2. Yes it shows as Running

  3. Yes it is shared, Screenshot:

    2022-08-16 17_33_05-Window
    2022-08-16 17_33_05-Window749×222 11.2 KB

  4. Here is the log info:

Logs.zip (248.7 KB)

Thanks again for the help!

12

Thanks for those logs.

It’s as I suspected. You’re using Public IP address space on your LAN.
That doesn’t work.

Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG - NetworkInterface: Notified of network changed (force=0)
Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG - Detected primary interface: 13.13.13.75
Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG - Network interfaces:
Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG -  * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG -  * 3 eth0 (13.13.13.75) (90-09-D0-1D-42-B7) (loopback: 0)
Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG -  * 4 eth1 (13.13.13.76) (90-09-D0-1D-42-B8) (loopback: 0)
Aug 16, 2022 08:40:27.687 [0x7f28bd7a2380] DEBUG -  * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)

The 13.13.x.x block belongs to Xerox Corp since 1986.

NetRange:       13.0.0.0 - 13.23.255.255
CIDR:           13.16.0.0/13, 13.0.0.0/12
NetName:        XEROX-NET
NetHandle:      NET-13-0-0-0-1
Parent:         NET13 (NET-13-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       
Organization:   Xerox Corporation (XEROX-16-Z)
RegDate:        1986-04-25
Updated:        2021-12-14
Ref:            https://rdap.arin.net/registry/ip/13.0.0.0

In your modem / router’s DHCP server, you need to make some changes :slight_smile:

Your choices are (per RFC-1918 Private Network) are:

  1. 10.x.x.x
  2. 192.168.x.x
  3. 172.16.x.x → 172…31.x.x

Since you like “13”, might I interest you in “10” ? :sunglasses:

Make a 10.10.10.x subnet.
Change ALL “static set” addresses to their new 10.x.x.x (or DHCP) before you change the main LAN.
Change the modem/router then your computer last
Restart everything and let them all get new addresses.

PMS will work like a champ

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