Thanks for the screenshot. If things were working correctly, you should see your server listed below the Plex Web setting.
A few questions and please pull the log files.
-
Look in your list of Authorized Devices. Is the server listed?
https://app.plex.tv/desktop/#!/settings/devices/pms -
If so, is it running?
In Synology Package Center, click on the Plex icon (not “open”).
Is the status “Running”? -
Do you have a
PlexMediaServer
shared folder?
Synology Control Panel → Shared Folder
If this is not present, then the installation failed for some reason. -
Please manually retrieve the log files.
a) Stop Plex Media Server
b) In Synology File Station, navigate to PlexMediaServer/AppData/Plex Media Server.
c) Right click on the Logs directory and choose Compress to Logs.zip.
d) Download the zip file (right click → Download).
e) Attach to this thread. Drag it into the message window, it will insert at the cursor location.
Retrieving log files is also covered in FAQ #13: Synology FAQ - Questions, Answers, and a few How-To’s