Updated the software yesterday after I was alerted to the fact that no one could access my server for remote streaming. After the update, I have not been able to stream ANYTHING outside of my home! I pay for this service, which I am SERIOUSLY beginning to question the sanity of since it is not working properly AND there is NO customer service that can be reached to fix such problem! If this isn’t fixed SOON, I’m going to be urging everyone to move away from this service!
Lets see:
You updated the server AFTER you found that nobody could access your server and now you have found that no one outside your network can stream from your server and that means that the update was at fault. I do not see the reasoning there.
It sounds like something changed in your setup that interrupted your external streaming and then you updated your server and then you discovered that the update did not fix whatever broke before. That does not much sound like anything in the update caused the problem but rather something has broken in your system.
Also you have not provided any details of the problem and no logs to help anyone help you.
While Plex updates do break from time to time this does not sound like one of those times at all.
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It was streaming just fine before the update became available, both inside and outside the home…so yes my feeling is that it rests in the update. I work in IT support, so I checked my system with a fine toothed comb before bringing it to the forums. And considering there were 47 similar posts about issues that have MYSTERIOUSLY disappeared this morning…yeah, I’m sticking to that gut feeling that the issue is the update!
Yet you have still not supplied details of your setup or attached any logs. That makes very hard to help you.
From the info you provided you do not want help to fix the problems you are having rather you just want to come here and vent. That is your right but Plex can do nothing to help based on the nothing you have provided.
yeAH. What did the MS windoes peeps say to do?
FINALLY fixed it myself…thanks to some people on the Facebook page.
The issue DOES sit with the new update! Once I uninstalled it and reinstalled the previous version, it now works as perfectly as it did before.
As far as what Plex’s “customer support” said to do, they STILL have yet to respond…and my request was sent to them almost 24 hours ago.
You didn’t fix nothing, hoss. If you had looked at the other posts (so as not to dup), you would see remote access has been going in and out for two days for everyone. It’s an issue on Plex’s end. I have two servers one on the release and one on the new. They both go in and out at the same time.
You work in IT? In my department we research an issue be before posting public rage fits.
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And in my department, we address others with respect, civility and politeness. Funny how that varies from person to person, isn’t it?
Haha works in IT support and made a help thread with ABSOLUTELY NO INFORMATION!
This is why I hate my fellow peers in IT support folks, this is why I can go get a contract earning much monies while half asleep. Because majority of people in IT support are so damn dense.
You provided no logs, no explanation of systems, no list of methods tried to fix, no details on ports, protocols, router settings, what the remote access page said.
Nothing, useless.
I updated this morning, didn’t get any errors accessing from an outside source. But I do see some have, and all the other folk provided information and are getting nice friendly help.
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I actually DID provide information…the solution to be exact!
But you’re too busy trying to ridicule someone to recognize that!
How about checking your attitude at the door when reading someone’s thread and attempting to look at it from their side of the equation? How about losing the contempt that someone DARED open their mouth about an issue with the update that you only got LUCKY enough not to have, unlike MANY other people on this forum?
Better yet, how about not commenting on a thread if you have nothing helpful or polite to say?
You know…conversational etiquette 101!
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So you had the issue prior to updating. I don’t understand your logic. Maybe provide logs next time as requested. Not sure how you expected people to help without them.
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Obviously I didn’t EXPECT anything. I took it upon myself to FIND what had worked for others. Something I shouldn’t have had to do if the update had been vetted properly for bugs before it was released…but they seem to follow the same process as Windows Updates in that respect.
I am using latest update and have no issues with remote access so it’s not accurate to say the update is the sole cause.
I think the over 100 users on the thread I found the solution on that were experiencing the same issue would disagree with that assessment.
Well, we’ll never know since you didn’t produce logs.
What I don’t understand is why you are being an ass? I put forth the issue I was having, researched it ON MY OWN with NO guidance from ANYONE who replied to this thread and then submitted the solution I found that worked…editing out the multitude that failed. Yet you seem intent on making snide comments, when you offered NO solutions yourself. Again, if you can’t be helpful…find another thread to troll! Obviously you had no idea how to solve the issue, since you offered no solution yourself.
Please understand unlike others I’m not trolling.
You are possibly just a victim of bad timing.
Rolling back possibly did nothing. You rolling back seems to have coincided with Plex finally getting off their backsides and adressing the issue. I have a server that I only ever update several weeks after release… because let’s face it, there aren’t many updates in Plex Land that doesn’t break something.
Despite the lack of the latest update I still lost access. It seems that yet another Plex.tv epic fail was the issue.
It’s not the server update that’s trash. Just Plex and their priorities.
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You did nothing of the sort. Good luck sorting your issue out, I don’t spend my time helping abusive imbeciles…
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Funny how that is edited to make it look like I said no one on the forums had a valid answer, when what I ACTUALLY said was that YOU offered NO guidance. Stop playing the victim here and find someone else to be an ass to. I’m not one to be a doormat and I WILL call you out on your ■■■■ if you persist…considering quite a few of your “helpful replies” turn into attacks pretty rapidly on threads you comment on. Funny how everyone seems to be an “abusive imbecile” except you…the person ACTUALLY being abusive!
But you didn’t provide info?
IT support 101, show the logs…
