Newer versions of PMS STOPPED recognizing existing and new files

Server Version#: 1.32.1.6999-91e1e2e2c
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi everyone.
Using Plex Media Server for a few years and never encountered a problem like this.

My Plex server is running on a Windows laptop, and media files are stored on multiple network drives (running on Raspberry pi 4 + SMB).
This has been the setup for many years.

I can’t exactly put a finger on which server version update started this, but it is probably a few ones back:

At first, I noticed it stopped recognizing new shows, I am aware of file and folder structure and name formatting, so I assumed there was a problem with the new files. But then, I noticed that it also showed some of my existing TV shows as “unavailable”, even though the files were actually in the same path and were in fact playable from Plex despite the label “unavailable”.

I tried the obvious things, such as - re scanning, analyzing the library, removing the plex library and re adding it, all the way to removing everything and emptying the trash, and eventually removing the appdata and uninstalling and reinstalling PMS.

Nothing worked, out of the 83 shows that I have, it only recognized 28 of them.
I tried installing other PMS versions, up to the point that I tried version:

PlexMediaServer-1.31.0.6654-02189b09f-x86_64

and now it works again and everything is recognizable again, so it proves me that nothing changed with my data.

It’s weird because I expected that if this is a bug with the few last versions, I would hear/read about it, but I never did.

I of course rechecked the drives permissions, even uninstalled Kaspersky as I thought this is what caused the problem, but I know understand for sure that this a PMS problem.

Anyone also experienced this or might have a solution?
Thank you very much!

I have been battling this same issue for the last week and finally came to the conclusion after doing a complete reinstall and renaming every file in my library that its the plex tv service agent. if you configure your library to the legacy agent it will start finding your files again.

i personally started noticing this issue after seasons/episodes just started to randomly disappear from my library and i was unable to get them to re import until i swapped to the legacy agent.

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Yep. That sounds about right. What eventually solved it for me is downgrading to version 1.31.0.6654, which sounds easier, but yeah, good to know I’m not alone on this and it should be fixed.

just stumbled upon a reddit post stating the beta fix’s this and am giving it a test right now. so far so good.

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