No 5.1 audio plex web

Plex Players Desktop Players
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What am i missing. I ripped blu rays with all the audio selected. When it plays through vlc i have all channels. Through plex web, i get stereo only even though it says its 5.1

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There are not many web browsers which support surround sound codecs. The Plex web app can only support what the web browser can.

Consider using the “Plex for Windows/Mac/Linux” app instead.

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Or consider transcoding to AAC 5.1 if you want surround through a browser. You’d typically only want surround via a streaming device though.

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It’s now working, thank you very much.The audio is now working. But now I can’t get it above 720 before. It starts to buffer on the video, lol.

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Which app are you using?
Is Plex Media Server transcoding?
Does your Plex Media Server support hardware-accelerated transcoding?

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Newest version of server on the main computer(server) and the latest plex for windows app on the laptop feeding the AVR and projector. The two are connnected via ethernet though a gig switch. The hardest thing to find is the proper settings for each machine so that there is no need for transcoding and just let it play. If i open up on my phone, no issues, it only seems to be through the windows app on the laptop. If i use the web interface on the laptop, no play back issues for video, but i lose the 5.1 audio.

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Do you have the Windows app set to Original/Maximum quality?

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I do, yes. None of the files would be more than 1080p though. Sadly i have no 4k equipment

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I also checked through VLC and they all play flawlessly so i dont think its a hardware issue

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The Plex player is applying additional filters and quality enhancements by default. This might be too taxing for an older or smaller notebook.

You might want to go into Settings - Plex for Windows - Player and play with “Use Hardware Decoding” and the “Video Playback Quality” selector.

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@dmcgruther Check this info out:
https://www.reddit.com/r/PleX/comments/twoycv/could_anyone_shed_some_light_on_this_video/

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I moved it down to low quality and the playback has definitely smoothed out. Thank you all for your help!!

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