No connection to Plex Media Server

ATV Model: 3, FW 7.0 (6897.5)

ATV DNS: 192.168.1.117

Plex Connect IP address: 192.168.1.117

Windows 7, 64-bit

Plex Media Server 0.9.9.14.531-7eef8c6

IP address of PMS: 192.168.1.117

Plex Version 0.4 dev

 

The error I'm having is the errno 10061, target machine actively refuses connection. No response from Plex Media Server.

 

Trailers app launches plex connect but no media is visible. Trying to sign into myplex spins and doesn't connect. Tried a lot including deactivating firewall and removing authentication requirement on PMS for local networks.

 

Any help is appreciated!

If you set plexgdm to False and specify your ippms to your pms server in your settings.cfg then restart plexconnect does it work. Seems like your certs and aTV is in order but something is wrong with your server causing it to not serve your pms content properly to your aTV.


Is this a virtualized environment? What is your network layout? Is there any antivirus installed? Have you modified any settings on your pms? Can your play pms content on any other devices? I assume you have already added content to your pms.


Your local pms content should work regardless of being logged into myplex. For myplex to work your need to forward your local pms port on your router to your servers IP address which is another issue unrelated to your local pms issue not serving to your aTV properly.

-Set this up with plexgdm to False and manual ippms server to 192.168.1.73 and now Plex Servers found is 0 and I have the same errors.

-no virtualized environment

- just moved the apple tv upstairs as a precaution so it is connected via Ethernet to the same hub as the desktop where plex and plexconnect is installed.

-tried disabling Avast and restarting plex connect, no go.

-Reinstalled PMS just in case, left all settings default. My iphone can play the content thru the web browser and so can the desktop.

-Signed out of myPlex on desktop and not messing with it in Plex Connect for good measure and still no content served.

The Log file you originally posted shows connection from ATV to plexconnect and then Plexconnect via GDM discovered 1 server (22:15:22 PlexAPI: GDM: Servers discovered: 1) but it seems (if I am reading the log connectly) that PMS is not providing any library's.  Does your PMS have require Authentication on local network enabled?

That's pretty strange that I can see the libraries from my phone and desktop but the Apple TV can't see the media files.

I double checked after the fresh install, the setting for local authentication isn't enabled.

You appear to be either:

  1. running your PMS on a non-standard port (in which case change settings.cfg to make GDM False (note the capital F) and also set the IP and port of the PMS manually)
  2. or you have a firewall issues, make sure you have python.exe open in the firewall inbound and outbound
  1. Verified this, in the first post I was asked to set GDM to False and set the IP manually. I also set the PMS post manually to 32400. The ip is fixed for that machine to 192.168.1.117 on the router.
  2. I tried with the firewall off and still didn’t work. I’ll check if Python is open both ways as soon as I get home from work.

    Very frustrating, but i appreciate all the advice so far, checking all the obvious things to make sure I didn’t miss anything.

1. Verified this, in the first post I was asked to set GDM to False and set the IP manually. I also set the PMS post manually to 32400. The ip is fixed for that machine to 192.168.1.117 on the router.
2. I tried with the firewall off and still didn't work. I'll check if Python is open both ways as soon as I get home from work.
Very frustrating, but i appreciate all the advice so far, checking all the obvious things to make sure I didn't miss anything.

  1. Make sure it is set to that in both settings.cfg and in the PMS admin page (not sure from the above if you have done that)
  2. Yeah disabling Windows' firewall does not always work so try adding the two rules (no idea why this happens but have seen it time and time again on Windows since the XP days and it still does not disable properly on Windows 8; this can occur with any program) 

verified that PMS shows port 32400 manually fixed.

I didn't see the option to add a second rule to the firewall, just to allow the program through or not So I also added pythonw.exe for good measure.

Still shows No Plex Library Sections Available.

verified that PMS shows port 32400 manually fixed.

I didn't see the option to add a second rule to the firewall, just to allow the program through or not So I also added pythonw.exe for good measure.

Still shows No Plex Library Sections Available.

It is python.exe not pythonw.exe that you should be running and enable the rules for.

I would suggest googling how to add both the inbound and outbound rules as you will need both.

Ok, now my firewall has two outgoing rules allowing TCP and UDP traffic, and I created two incoming rules as well for TCP and UDP traffic.

same error, target machine actively refused the connection.

Stop Plexconnect, clear log file, start Plexconnect, recreate error from ATV and post a new logfile so we look at the fresh log

Did you enable the new Plex Home feature?

Plex Home isn't enabled on the account, I don't have a Plex Pass.

Here's a new log file.

Disable firewall, make sure plexconnect work then turn It back on as a second step.

Is PMS allowing you to connect via PHT or one of the mobile clients?

This is not a generic error you are getting, it is very specific, either:

  • Your firewall/router/something else you have running is blocking that port
  • You do not have the PMS running on that port

Do you use a proxy at all?

Do you have any security software on your PC, even if disabled?

Please post screenshots of all the details of the firewall rules you put in place.

Post a screenshot of your PMS settings from the web manager (show advanced settings).

Make sure you have restarted everything, included the ATV, PC and router.

Post a fresh log and the attach your current settings.cfg if you continue to get the issue.

I turned the firewall off, restarted plexconnect and same error appeared.

PMS is accessible through my iPhone via the web address so it's not refusing that connection.

No proxy is being used.

I tried disabling Avast for an hour and nothing.

Just for kicks I tried to create a new blank user account and install only plex connect and PMS to see if it would work and same error.

reset everything and posted new logs and the screenshots requested. Thanks!

Settings: ip_pms = 192.168.1.73

Log: 'aTVAddress': '192.168.1.73'

Why would you try to find the PMS on your aTV?

I will never understand why people don't just trust PlexGDM...

Noted, I did put the ATV ip address mistakenly into the PMS server ip address. I corrected it and turned on GDM and it finds the PMS ip address automatically.

However, I still have the same error.

I'm just throwing this out there, I saw in the command prompt about atv source 192.1687.1.73, 65007 then later it's 51854. Is it using a different port to contact the PMS?