I am 95% sure the cause is the plex beta update. Was going to try and roll back but I don’t what to have to re-setup my plex or log people back in.
Sorry I forgot to mention which logs!
After you’ve reproduce the issue please follow these steps under Android TV & Fire TV section https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/
For PMS logs the steps are here:
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
I suspect the issue is on the Android client side, but I’m not 100% sure sp PMS logs might also help
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Yes I did, hope I did it right.
I am pretty sure none of us want to be re-setting and reinstalling; we just want things to work.
I have been at this tech stuff for over 20 years now. The joy of constantly troubleshooting and the euphoria from solving the problem left me at about year 10.
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Plex Media Server Logs_2019-07-01_16-18-24.zip (5.2 MB) logging.txt (870.0 KB)
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Plex Media Server Logs_2019-07-01_15-20-39.zip (3.2 MB)
I sincerely hope this helps and appreciate your assistance!
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@romancamelia, I’ve just pm’d you my logs… I was only able to get network logging from the app on the Sony TV.
Thanks for looking into this.
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Just checked my Sony TV and Shield. On both there is no channel guide. They do have the “On Right now” but the grid channel guide is empty. Web Grid guide seems ok.
For DVR use “Watch from Start” is also broken. 1st FF advances 30sec. 2nd FF freezes playback.
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Yup same here. "“Watch from start” has not worked for me since the update that came prior to today’s.
I was hoping that today’s update would fix that issue instead of adding a new problem.
@romancamelia I’ve just noticed this issue on my Android 8 Tablet PC, but as I’m still using v7.14.9xx on my Android 6 Smartphone because of a Player issue from 7.15.xxx Live TV on that device is still working thankfully.
I would love both issue fixed so I can run the latest version on my phone to, if you need to know what the issue is with Android 6 and I know some other users are having the same issue as I am to, and we did submit logs for this a while ago, only to be told “The Team know about it and a fix will be issued soon…” that was like 2 months ago and with each update I keep trying and still cannot play video’s from my server, but I can using 7.14.xxxx I will submit the logs again if you need for this issue too??
Dave
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I have the same issue on a shield, but this doesn’t seem to be in beta anymore. Linux server version 1.16.1.1291 set to public release channel with Shield client version 7.17.2.11085.
I also have the same version client on my phone and everything works fine there, so it seems to be limited to the Shield in my case.
The problem on the shield is that the guide doesn’t populate, but I can still play items from the On Right Now section.
I looked through the logs quickly and it looks like the request for the grid is throwing a 404 with the following URL:
https://SERVER:PORT/view:/dvr/grid-view?includeDetails=1&includeCollections=1&includeAdvanced=1&X-Plex-Token=…
The web client uses a different URL which returns the grid data:
https://SERVER:PORT/tv.plex.providers.epg.cloud:4/grid?type=1%2C4&sort=beginsAt&endsAt%3E=1562020200&beginsAt%3C=1562032800&X-Plex-Product=Plex%20Web&X-Plex-Version=3.95.2&X-Plex-Client-Identifier=…&X-Plex-Platform=Chrome&X-Plex-Platform-Version=75.0&X-Plex-Sync-Version=2&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1920x937%2C1920x1080&X-Plex-Token=…&X-Plex-Language=en&X-Plex-Text-Format=plain
Logs PM’d
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Thanks for joining the “Squeaky wheel club”. Seems to me you have offered more constructive information than the rest of us have. Props!
One more tidbit. I have 3 Android devices. NV Shield, Sony TV and a Fire tablet. All are on Plex 7.17.2.11085. The Tablet grid guide works using the mobile layout…
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I have the same issue with nVidia Shield. The Shield client “knows” there is guide data because it displays “on right now” options, but the “guide” button just displays “no items to display”.
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Sorry sjmplex - your suggestion didn’t work for me.
I deleted the DVR and reinstalled, re-scanned channels and removed the Nvidia shield client from authorized devices. I wasn’t able to delete and install the client on the Nvidia Shield since there’s only the option to uninstall updates. So I was only able to uninstall updates and update the shield client.
Still no EPG on the latest Plex client for Nvidia Shield.
It was working perfectly before the latest update. The EPG shows up perfectly on Windows 10/Chrome exactly as others have described, so there’s no problem with the server.
joeyberkovitz sounds like he’s onto something…I’m also seeing the 404 error messages in the console when I click on GUIDE (with an extra forward-slash before dvr) …
Request: [SERVER:PORT(Subnet)] GET /view://dvr/grid-view/filters?type=-1 (15 live) TLS GZIP Signed-in Token (myemailaddress)
Completed: [SERVER:PORT] 404 GET /view://dvr/grid-view/filters?type=-1 (15 live) TLS GZIP 4ms 379 bytes (pipelined: 2)
whereas the windows client requests:
Request: [SERVER:PORT(Subnet)] GET /tv.plex.providers.epg.cloud:5/grid?type=1%2C4&sort=beginsAt&endsAt%3E=1562059800&beginsAt%3C=1562068800 (11 live) TLS GZIP Signed-in Token (myemailaddress)
Completed: [SERVER:PORT] 200 GET /tv.plex.providers.epg.cloud:5/grid?type=1%2C4&sort=beginsAt&endsAt%3E=1562059800&beginsAt%3C=1562068800 (11 live) TLS GZIP 192ms 62824 bytes (pipelined: 13)
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Hi Camelia -
Same issue for me as other have reported with the new EPG on NVidia Shield
joeyberkovitz sounds like he’s onto something….I’m also seeing the 404 error messages in the console when I click on GUIDE…
Request: [SERVER:PORT(Subnet)] GET /view://dvr/grid-view/filters?type=-1 (15 live) TLS GZIP Signed-in Token (myemailaddress)
Completed: [SERVER:PORT] 404 GET /view://dvr/grid-view/filters?type=-1 (15 live) TLS GZIP 4ms 379 bytes (pipelined: 2)
whereas the windows 10 Chrome browser client requests:
Request: [SERVER:PORT(Subnet)] GET /tv.plex.providers.epg.cloud:5/grid?type=1%2C4&sort=beginsAt&endsAt%3E=1562059800&beginsAt%3C=1562068800 (11 live) TLS GZIP Signed-in Token (myemailaddress)
Completed: [SERVER:PORT] 200 GET /tv.plex.providers.epg.cloud:5/grid?type=1%2C4&sort=beginsAt&endsAt%3E=1562059800&beginsAt%3C=1562068800 (11 live) TLS GZIP 192ms 62824 bytes (pipelined: 13)
Thanks for your help - loving Plex!!!
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HI @romancamelia just checking to see if you were able to see the problem? 
Thank you!
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Yes, I was able to replicate. Thank you all for the logs!
The fix is already in 7.18 beta:
Unfortunately we’ve found a related issue on mobile on that version, but we should have a fix for it in the next days (before 7.18 goes public)
Thank you all for your patience!
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Just downloaded beta on the Nvidia shield and I can confirm the guide is working again. Thank you so much for your help! Do you know if this might address not being able to start live TV from the beginning while recording or freezing if paused for too long? We’ve been waiting quite some time for a fix for those two things and it seems like you are able to get things fixed pretty quick:p.
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Thanks for the update…
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