I have just changed to a new iPhone.
61GB of downloaded music.
When I try to play a track I get ‘no items downloaded’ error.
If I then go to that track in the Album view / music tab and click the three dots to download again it says ‘already downloaded’
The iPhone storage shows the music to be there, but plex is not seeing it.
Is there any step I can take to fix this?
(Don’t really want to erase everything and re-upload…)
Thanks,
So, is there really no way to contact support?
Unanswered forum questions is a pretty poor way of backing up a paid for product.
This is support. Sit tight and someone will work their way around to you. Hopefully.
People don’t do this enough but have you tried doing a reboot or a force restart of your iphone? It’s a computer after all.
True, after a full reboot.
I still get the same errors.
But, a development, after it says ‘already downloaded’ it proceeds to download the album.
However, it is now adding to the storage on the phone…
So, if I keep doing this, I will end up with 120GB of audio.
I am guessing that Plex App does not know that the files are already there…
Thoughts on next step?
I didn’t have this specific issue but when I had PlexAmp 3.7.1 installed on my Android, there was this downloading loop that was happening even when refresh download playlists was turned off and 
the only way to stop this was to uninstall and reinstall PlexAmp, coincidentally deleting ALL 4,000 downloaded tracks with it.
This is exactly why I proposed for PlexAmp to NOT lock and gatekeep our music files and have the folder easily accessible for ALL other apps like VLC or another music player and is not dependent on the PlexAmp app.
If one individual file downloaded incorrectly, then we can delete it manually from the folder, force quit PlexAmp and then reopen PlexAmp to do a refresh scan of the files, prompting it to redownload the deleted track.
So just to be clear, when you got the new phone did you do that thing where you sit the two phones next to each other and it copies everything over wirelessly?
My guess is that the Plex app devs didn’t account for that situation, and even though all the files copied they probably have borked permissions or something and the app is throwing it’s hands up trying to read them and eventually is deciding to re-download them.
EDIT: Next steps? I would say you’re going to have to bite the bullet and erase and re-download. The next fun part is seeing if you hit delete, and all that space is still there because it’s not actually erasing the files and you have to restore the phone. Fingers crossed!
Started the transfer like that, and then it went to an iCloud backup to copy across the rest.
That’s a good point, and one I am concerned about. In settings / storage Plexamp is only saying that it is 31mb.
I guess I will have to give it a go and see what happens.
For anyone following along, I erased the app. The used space resolved as well, and I have reinstalled and am now downloading fresh. Thanks for the previous forum posts everyone.
Just curious, but have you not tried PlexAmp yet? It’s better for handling music. It recently got zippy on the latest 4.1 build.
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