No Libraries found on new iPhone/iPad app, present on older Android TV app version

Plex Players Mobile Devices
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Server Version#: 1.41.6.9685
Player Version#: 2025.15.0 on 18.4.1

Hello!

I woke up today and opened the Plex app on my iPad to find the new experience had arrived. On tapping the Libraries button I get nothing - no server listed.

Odd, and having limited time to watch something I turned to my lounge telly (FireTV). No such new experience here, and I’m happily watching from my server.

Then I check my iPhone. Same as iPad. Nothing there. So I check the server. Get Docker to pull the latest, restart it. Still nothing. Check the forums, try renaming it, I see as the suggestion - I can’t see how, but I at least filled in the “Friendly Name” bit. I can see the devices all have sensible names like “iPad”. Nothing still though!

FWIW the server does have a custom server access entry of http://192.168.1.40/

Any further suggestions? I’ve just downloaded the logs from the iPhone and there’s nothing immediately obvious inside the files.

2

The new experience breaks out media by type.

Music is now in Plexamp
Photos are now in the Photo app

Movies & TV are still in the video app.

3

Movies and TV are I think all I have stored. Is the suggestion that this is incorrectly flagged in some way?

4

If you’re using a Docker server, are you using Host networking?

It shouldn’t matter for you (Plex Pass) but Plex now enforces same-network for their Remote Watch Pass.

5

Host networking: no, I’m not.

The advertised ip is my lan subnet where are other devices can be found. Docker of course will be on another, likely 172, but this hasn’t caused issues so far.

6

@jamesgreen832

Do your library sections or titles include characters in the “Extended Latin-A” set
(accents, umlauts, etc) or symbolic languages (e.g. Korean, Japanese )?

7

Can’t see any and wouldn’t have entered any myself.

Screenshot 2025-05-06 at 09-07-45 Plex
Screenshot 2025-05-06 at 09-07-45 Plex662×485 8.19 KB

8

Do the library section names or server name contain extended characters ?

9

@ChuckPa I can’t see any.
The server name appears to be an autogenerated alnum: 875...5b3

The 4x libraries are simple enough. Named either based on the Plex suggestion or typed by me. I’ve moved my cursor across them in editing, can’t see any weirdness.

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@jamesgreen832

Can you share info / show (using plex/web ) what the names actually are ?

I will append this to the open ticket I have for Engineering

1 Like
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@ChuckPa sure. Not impossible I have something wrong that happened to work with the old app client of course. I’ve posted the libraries in the screenshot - let me know if there’s more detail you are looking for.

The server is on a TrueNAS Scale instance on my LAN which is 192.168.1.0/24 - the NAS itself has .40 statically assigned. I’m using Dockge with the following compose snippet:

services:
  plex:
    image: plexinc/pms-docker
    container_name: plex
    restart: unless-stopped
    deploy:
      resources:
        reservations:
          devices:
            - driver: nvidia
              count: 1
              capabilities:
                - gpu
    volumes:
      - /mnt/orion/docker/plex/transcode:/transcode
      - /mnt/orion/docker/plex/data:/data
      - /mnt/orion/docker/plex/config:/config
      - /dev/dri:/dev/dri
    environment:
      - HOSTNAME=PlexServer
      - NVIDIA_DRIVER_CAPABILITIES=compute,video,utility
      - VIRTUAL_HOST=plex.mydomain.co.uk
      - TZ=Europe/London
      - PLEX_UID=3001
      - ADVERTISE_IP=http://192.168.1.40/
      - VIRTUAL_PORT=32400
      - NVIDIA_VISIBLE_DEVICES=all
      - PLEX_CLAIM=REDACTED
      - PLEX_GUI=3001
    ports:
      - 32400:32400/tcp
      - 8324:8324/tcp
      - 32469:32469/tcp
      - 1900:1900/udp
      - 32410:32410/udp
      - 32412:32412/udp
      - 32413:32413/udp
      - 32414:32414/udp
    networks:
      - traefik
    labels:
      - traefik.enable=true
      - traefik.http.routers.route.rule=PathPrefix(`/web`)
networks:
  traefik:
    external: true

I can reach this usually from my PC web browser as http://nas.mydomain.co.uk:32400 which resolves to the .40 address. The web console appears to work fine.

My iPhone and iPad both have other 192.168.1.X addresses. I am not sure how the discovery takes place but I’m happy to check client logs.

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