Server Version#:1.22.3.4523-6000 Player Version#: 4.54.5 Plex Media Server Logs_2021-06-02_14-49-24.zip (6.9 MB) No one who has remote access to my server can log in, they get the above error message. In Plex Web Player, Remote Access in the settings is all OK, has a public IP with a green tick. …

Thank you for your help. Much appreciated. I have done as you said, to the letter, and now waiting for feedback from friends to see if they can connect again. One thing that did pop up on my Synology was about port forward rules enabled. Not seen that one before. Fingers crossed. Many thanks agai…

[image] seanemc: One thing that did pop up on my Synology was about port forward rules enabled What do you see in Settings > Network > Preferable Interface…? 127.0.0.1, 192.168.1.x?

I have personally never done any port forwarding rules. This would be something the NAS had, as I have not changed anything in this area. A message appeared just after all the reboots. The green tick is there, screenshot attached. Still no access for them. :frowning: [2021-06-02_21-37-59]

Same Issue here. I use reverse proxy on my syno and until the last update it works fine for month. now nobody can connect.

Apologies, I go to Settings > Network > on my NAS and there is no “Preferable Interface”. Again, nothing I have ever configured, so would be the defaults essentially. [2021-06-02_21-45-45]

Ah OK. Just looking at it now. Do I need to have a static IP address for it to work now then? I have never needed one before? If so, will need to speak to Broadband provider, and get them to assign one? From what I can see, it needs to be a Port Forward rather than a Port Trigger? I’m learning a lo…

OK, so I have: created a port forward on the router WAN settings, as per instructions. added Preferred Network Interface in PLEX settings, as per. left the NAS setup for Get Network Configuration Automatically, as per. added static LAN address for the NAS, as per. set the remote acces…

For Asus the Source IP field should just be empty/blank. [image] [How-To] Port Forward Asus Router Tips, Tricks & How-Tos This guide’s router screenshot is from the Asus RT-AC86U but most Asus will be the same. This guide is a simple port forward and is not taking into ac…

They are accessing using TV apps on Samsung TVs. They have all worked until recently, when they collectively all stopped. I have changed it to empty/blank, as per BigWheel’s suggestion, and see what happens? I thought I had a Plex Pass but looks like I let it lapse. Will look into it.

Thank you for this, much appreciated. I will let you know how we get on. :slight_smile:

No remote access for users "[servername] is Currently Unavailable"

Plex Media Server

BigWheel June 4, 2021, 11:59pm 15

For Asus the Source IP field should just be empty/blank.

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No remote access for users "[servername] is Currently Unavailable"

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