No server to claim!

Plex Media Server
1

Server Version#: PMS 1.143 on debian 13 or DIETPI trixie
Player Version#: web client Version 4.156.0 / app.plex.tv web Version 4.159.0
im trying to move my PMS from an ubuntu 20.04 to a debian 13 server and im having a bogus issue of not seeing any SERVER on the left panel

    • installed into PROXMOX as VM with DEBIAN13 or DIETPI trixie
    • had and old server linked to my account which was removed
    • CLAIM command: curl -X POST “http://localhost:32400/myplex/claim?token=YOUR_CLAIM_TOKEN” (changing localhost with IP and CLAIM_TOKEN with actual token)
      this above command did allow me to find server in “authorized devices” but not on left side panel in web app or in app.plex.tv
    • deleted Preferences.xml from $PLEX_HOME directory and restarted plex
    • tried connecting thru an incognito session on FF or CHROME
    • tried many solution paths from the internet but nothing works
    • no firewall on proxmox nor on the VM (had VM on hypervisor XCP-NG before; now proxmox)
    • networking is straightforward all on same network
      …this is supposed to be easypeezee but its giving me a headache! its a new server!!
      …i dont get how is this so complicated when its supposed to be darn simple?? i need help!
2

ChuckPa ive read a couple of other post where you seem to be knowledgable on plex claims, can you hel me?

3

ChuckPa ive read this but still a bit hazy as to claiming because its not working for me How do I add a newly-configured Linux server to my account?

4

try https://github.com/ChuckPa/UserCredentialReset#readme

5

for those having this issue which sounds very isolated here is how i managed

following both these posts:

https://bayton.org/docs/linux/lxd/mount-cifssmb-shares-rw-in-lxd-containers/

so by sheer luck i had a GUI based linux machine (i usually go headless) and the only way to claim a server which seems somewhat unclaimable is to run a command from a GUI based linux on your network then open a browser from that machine and paste localhost:32400/web

so let me explain running http://{PMS-IP}:32400/web usually gets you up and running quickly and server claim is pretty easy but sometimes this URL does not work and in my situation i could never get passed a no server to claim connected user or a “not authorized” page

what i did is this, run the following command ssh -L 32400:localhost:32400 root@{PMS-IP} from a GUI based linux (ill repeat this often) then once connected open a browser to then http://localhost:32400/web and for some reason this way will allow you to claim the server

many will not have to go through all this and just delete the preferences.xml file to correct this but not for me