Server Version#: 1.18.9.2578
All of a sudden my TV Shows are failing to show any images, icons or show pics. It scans, show details are added including a background image, but no show image whatsoever, nada, nothing, zip, none 
Anyone have any ideas please as to why or how I can fix.
Anone
I’m seeing the same issue on new TV shows added. No information or images are loaded. I suspect there may be some issue with the TVDB api?
I’m running my server on a Windows 10 machine.
Server Version 1.6.3.1009-57cf57c8
Same. The Match isn’t even working. The search doesn’t yield any result.
Same Issue, here the error message:
2020-04-04 10:13:26,517 (3b1c) : INFO (logkit:16) - JWT Error: ((‘The read operation timed out’,)) - The read operation timed out
2020-04-04 10:13:26,540 (3b1c) : DEBUG (networking:143) - Requesting ‘https://tvdb2.plex.tv/series/73871?lang=fr’
2020-04-04 10:13:26,957 (3b1c) : ERROR (networking:196) - Error opening URL ‘https://tvdb2.plex.tv/series/73871?lang=fr’
2020-04-04 10:13:26,957 (3b1c) : INFO (logkit:16) - HTTPError 401:
2020-04-04 10:13:26,957 (3b1c) : INFO (logkit:16) - Problem with authentication, trying again…
How could we escalade this to the plex team?
Regards,
Francois
It’s a TVDB problem and not a plex one. Their api as been very slow since yesterday and it’s now failing since today.
You can match against TMDB instead or just wait for TVDB to resolve their problem.
TMDB kinda sucks for the tv shows 
I can’t find anything on TVDB websites about them working on this issue
TVDB has been having issues for some time.
Hit and miss.
On daily bases at least 1-2 episodes won’t have their info matched.
take a look at the latest posts here -> https://forums.thetvdb.com/viewtopic.php?f=122&t=63148&start=30
I’m having the same problem, but with movies too. I added several new shows and movies over the last two days and none of the metadata is loading. I’ve tried clearing out the cache and clearing bundles, running metadata refresh, and nothing is working. So it may be an issue with TVDB and TMDB.
It is now back online! 
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