Nonexistant duplicate movie with no option to delete

[grhiner]

Have you done the full Plex Dance? Based on your description I think not. All steps in order although you will not have to remove and return the deleted file. You might want to remove the remaining file so the dance clears everything about the movie, and then return it. The dance is effective I’ve found.

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…