Server Version#: Version 1.19.5.3112
Player Version#: Version 4.40.1
I have two directories on my DS-420+, both at the root of Volume1, Movies and TV.
Even though both have the same permissions and ownership as far as I can tell, the Movies section stopped adding new material ten days ago, while the TV section ads both new series and episodes.
It’s not possible to tell solely from the description.
Would you please have it scan for files again,
Allow that to complete,
Download the Log files (settings - server - troubleshooting - download logs)
Attach that ZIP file here.
If you don’t mind Restarting Plex and waiting 2 minutes before having it manually scan for the files again that would be MUCH better for me . I’ll be able to see everything in one glimpse.
Your file naming for some look like you just dropped the names you got in and hoped for the best while others look properly escaped for the extra informational title info. I’m not trying to be harsh but, for as good as Plex is, some of your names are a mess. A tool like FileBot or TheRenamer or using Radarr would fix a lot of that for you.
Is this a television series in the movies section?
Aug 26, 2020 18:21:50.245 [0x7fd6b0567700] DEBUG - Activity: updated activity 760c347a-d2e1-46ad-b657-f903d533b053 - completed 12.1% - Scanning Movies
Aug 26, 2020 18:21:50.245 [0x7fd6b0567700] DEBUG - Scanner: Processing directory /volume1/Movies/The PROPHECY Series (1995-2005) - 1, 2 II, 3 The Ascent, 4 Uprising, 5 Forsaken - 720p BluRay x264 (parent: yes)
Aug 26, 2020 18:21:50.246 [0x7fd6b0567700] DEBUG - Skipping over directory 'The PROPHECY Series (1995-2005) - 1, 2 II, 3 The Ascent, 4 Uprising, 5 Forsaken - 720p BluRay x264', as nothing has changed; removing 2 media items from map.
Aug 26, 2020 18:21:50.246 [0x7fd6b0567700] DEBUG - Scanner: Processing directory /volume1/Movies/The PROPHECY Series (1995-2005) - 1, 2 II, 3 The Ascent, 4 Uprising, 5 Forsaken - 720p BluRay x264/OTHER Movies and Shows about Angels, Demons, God vs Satan, etc, HERE (parent: yes)
Aug 26, 2020 18:21:50.247 [0x7fd6b0567700] DEBUG - Skipping over directory 'The PROPHECY Series (1995-2005) - 1, 2 II, 3 The Ascent, 4 Uprising, 5 Forsaken - 720p BluRay x264/OTHER Movies and Shows about Angels, Demons, God vs Satan, etc, HERE', as nothing has changed; removing 0 media items from map.
Aug 26, 2020 18:21:50.247 [0x7fd6b0567700] DEBUG - Activity: updated activity 760c347a-d2e1-46ad-b657-f903d533b053 - completed 12.1% - Scanning Movies
I did not find any actual permission errors which therefore implies the failure in adding content has to do with naming.
Can you find an example for me of either (or both) a movie or a series which you have which isn’t adding so I may test here? Please show me the names exactly as you have them.
I’m going through the Movie name sections. 99% of this material was copied from my older server, so I’m going through the most recently added material looking for poorly named directories and files.
I had been adding a whole bunch of Collections just before I had a problem adding new content.
I’ve been spoiled by how good Plex is, as you pointed out.
I’m discovering a lot of problems with my file naming, as you point out. But this most recent scan still fails to find any file newer than 11 days old. Do you suggest that I move all the newer ones to a directory outside of “Movies”, scan, empty trash “clean bundles” etc?
It’s not in the same place on the Synology NAS, but I was able to find it in “Troubleshooting”.
I moved all files newer than 15 days to another directory, scanned, cleaned bundles, optimized the database, then brought them back in and scanned again…and still no joy.