Not adding TV Show artwork

Plex Media Server Metadata & Adding Files
21

Yes, originally it was hosted on Windows. It was migrated over in 2019.
Haven’t had “TV artwork not populating” before though. Have had many new series since.

Just did another dance, with log:
Plex Media Server Logs_2020-01-23_23-16-06.zip (4.4 MB)

22

Since being on Windows, TVDB changed.
Put the two together… BOOM :slight_smile:

This should fix it.

  1. Stop Plex
  2. Open a terminal window
  3. sudo rm -rf "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data/*"
  4. Start PMS
  5. Now force refresh metadata for every library section.

I challenged the source because I found carriage returns in the headers. The \r which is part of CR/LF . Linux doesn’t use CR.

2020-01-23 22:50:11,311 (7f3f031f8700) :  INFO (__init__:1079) - Invalid header value '__cfduid=debd3bda0a306036d8945f5c0633dd62f1565952112\r'
2020-01-23 22:50:11,314 (7f3f029f7700) :  DEBUG (networking:143) - Requesting 'https://artworks.thetvdb.com/banners/posters/121361-25_t.jpg'
2020-01-23 22:50:11,322 (7f3f029f7700) :  INFO (__init__:1066) - Invalid header value '__cfduid=debd3bda0a306036d8945f5c0633dd62f1565952112\r'
2020-01-23 22:50:11,337 (7f3f03fff700) :  DEBUG (networking:143) - Requesting 'https://artworks.thetvdb.com/banners/posters/121361-29_t.jpg'
2020-01-23 22:50:11,345 (7f3f03fff700) :  INFO (__init__:1066) - Invalid header value '__cfduid=debd3bda0a306036d8945f5c0633dd62f1565952112\r'
1 Like
23

errr…

tom@plex:~$ sudo rm -rf "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data/*"
tom@plex:~$ find "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data/" | wc -l
5399
tom@plex:~$

no artwork after refresh…

24

Go in and delete everything in the Data directory by hand with PMS stopped.

1 Like
25

scary stuff for a midnight operation, but : :+1:
but…we gots artwork.

26

When all else fails… GET A BIGGER HAMMER :rofl:

27

pneumatic hammer.
Again, thank you for your perseverance.

28

You’re welcome.
Enjoy.

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