“Not authorised: You do not have access to this server” after password reset

Plex Media Server NAS & Devices
1

I am having the same issue as everyone else. I followed the password reset instructions here

I am now getting “Not authorised: You do not have access to this server” error message on my Synology running latest version of DSM 7.

Followed instructions shown below to the letter

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Still getting the exact same problem

Noticed my server is still showing up in authorised devices as shown below

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Not sure if I should delete it from there or not.

Logs attached below

Logs.zip (1.7 MB)

I am not on site however I am connected to server local network via a VPN tunnel

I have also attempted setting up an SSH tunnel using instructions below however the following error is returned after the tunnel is established and I try to connect using loopback address: “channel 3: open failed: administratively prohibited: open failed”

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Please help

2

@squeezeZcheeze

Thank you for the logs. Saved a bunch of time.

Go here: (The FAQ)

Scroll down to the bottom and follow the How-To for DSM 7.

3

Thanks for the response. This resolved the issue for me. Thank you

4

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