I did the password reset because of data breach (with some trouble - I could not get a password emailed to me but that’s fixed) and, perhaps stupidly I said “log off all devices”… Now nothing sees my server with my recorded shows and access to OTA channels.
I have half the settings options. when I can select my server from a device, it says I’m not authorized. I made sure server was updated to latest version and rebooted it. what is going on? this is not helping with the wife acceptance factor (WAF)
Plex: Latest Plex Server
OS: Ubuntu 18.04.6 LTS Server
I have nearly the same ordeal “jeanand”
I changed my password and also activated 2fa authorization. I checked that 2fa was operating correctly and I could also view content on the server. I did have to re-sign in because I selected the option to log out all devices after the password change. I did NOT watch any content but I could see it and was satisfied from my FireStick.
Today is a different story when logging into plex from Chrome. On the left I see “Home, Live TV, Movies & Shows, etc” Further down I see “More >” I click on it and see “Your Media.” On the right pane I see information about downloading a plex server. I cannot go to Settings > Server as there is no longer an option for “server.” I only see “General, Debug, Player.”
I have multiple users set up on the server. When I go to another account and attempt to see content I see a warning triangle next to my server name on the left and “ is currently unavailable.” I remoted into the ubuntu server and attempted to log into the plex server using “localhost.” I see the same thing.
I have turned off 2FA but at this point I am stuck.
I am having a similar problem to @jeanand85. Changed the password & did “log off all devices” then could not access my server. I have Plex Server on a Synology Nas running DSM7. When I opened Plex Server from the Nas Desktop I see the Plex site but not my server. I click on add my media & it tells me to download Plex Server but I already have… Sometimes when I open Plex Server it tells me “No soup for you” you don’t have access to this server. If I sign out & then sign in again (but does not ask me for a password when I sign in again) I get back to the Plex web site. I am totally confused.
I am having the same problem with synology nas. cannot access pms server on nas, or web browser said to be bundled with pms. Unless there is a fix I think it might be necessary to re-install pms but then all the settings playlists etc might be lost which is not great.
@championje I’m not a Synology NAS user but typically on other OSs a reinstall shouldn’t wipe your data just the installable packages for the service. The data should be separate. Please check out the links I provided above and let me know if those were helpful.
Sir,
I had a similar issue however I can see my server on the devices I had been signed into before. I think my data was breached since now the email is changed and I can’t change it back since they changed the password. I was able to lock it with a pin but not sure if that will stop who is in my account. This would not be an issue, but I had a lifetime plex pass. Please let me know what I need in order to resolve this issue. I did delete one of the user accounts they created.
Can someone advise where I can find guidance for Western Digital users. Since following the advice to reset my password, my media server is “unavailable”, even though it’s clearly running and content can be accessed outside Plex. So far I can only find reclaim advice for Synology users, and I don’t particularly want to wipe everything and start again. Thanks.
I have access to SSH and know where to find the preferences.xml file. I tried editing it using PSFTP yesterday by removing plexonlinemail="jane@example.com", plexonlineusername=“exempleuser”, plexonlinetoken=“RanDoMHexIDecIALtoKeNheRE”, plexonlinehome=“1”
I had no luck, server was unavailable and could not claim a server.
Should I delete the preferences.xml file as mentioned in another post? Or do you have a another fix?
Thanks
