I’ve had this problem before but it seemed to either fix itself or I don’t remember how I fixed it lol. So, for some reason I think it happened again because there was an update to the server. I am getting that message saying that my plex is “Not available outside your network. Your server is signed in to Plex, but is not available from outside your network.” If I try to use a device that is not connected to my network first it will tell me that it can’t connect to the server, and then it will turn to an “Indirect” connection. Can anyone help me? I’m not really sure how to fix this. I’ve tried following the troublehooting and UPnP is turned on, but I’m still getting this message and I don’t really know what to do next. I know a very little bit about internet configuration (mostly just how to log into the router and look to see what’s connected or not connected to the network and other simple things) so any help would be appreciated.
I posted in another thread but same, I had a perfectly functional manually configured port forward and I find tonight that it is red again.
Do you have any idea how to fix it?
@jeffmd said:
I posted in another thread but same, I had a perfectly functional manually configured port forward and I find tonight that it is red again.
Same here… seems to be related to plex cloud… Got no clue yet what it is.
ive seen this come and go on 2 of my backup servers, when its happening ive seen it show the auto port being set at 0, my main system i told plex to manually configure outside port and set at a number close to 32400, then went and manually configured a port forward, you have to specify a different port internally on the router and not just forward your port through, say you manually select 32401 plex still runs internally on 32400. so you setup port forward external 32401 to 32400 on your ip which needs to be reserved on the router to stay static. this has prevented my main server from ever having any of these issues for years, even if they fix the issue i am not going back to upnp
@AshTray900 said:
ive seen this come and go on 2 of my backup servers, when its happening ive seen it show the auto port being set at 0, my main system i told plex to manually configure outside port and set at a number close to 32400, then went and manually configured a port forward, you have to specify a different port internally on the router and not just forward your port through, say you manually select 32401 plex still runs internally on 32400. so you setup port forward external 32401 to 32400 on your ip which needs to be reserved on the router to stay static. this has prevented my main server from ever having any of these issues for years, even if they fix the issue i am not going back to upnp
Ok, I understood _some _of that but not all lol. I have it set to auto port and I really didn’t want to mess with manually configuring port forwarding because I don’t know much about that. Do you think that’s a better alternative and that I should just do that permanently? If I do, will I have to set something up on all the plex apps of people I share my Plex server with? Right now it’s just my computer, phone, and my moms roku, tablet, and phone so it wouldn’t be that difficult but still annoying to have to do.
And I’m not sure how I did that, but I messed up the quoting lol
Ok, I still have not figured this out and I really could use some help. I don’t know anything about port forwarding AT ALL so I don’t know what to do and this has become incredibly frustrating.
@Freakykid3 said:
I don’t know anything about port forwarding AT ALL so I don’t know what to do and this has become incredibly frustrating.
Imaging you have to send mail to someone on a college campus with many main gates has many buildings and every building has many rooms. it needs to be hand delivered to the right room.
you need to know
- the general “address” of the campus. this is the EXTERNAL IP address. what your ISP assigned to your modem
- it as lots of gates on the outside you can only choose one. This is the EXTERNAL PORT
- you get in you need to know the right building address. This the INTERNAL IP address of your computer
- Once you get in building you need to know which room to give it to this guy named Plex his mail. this the INTERNAL PORT that Plex is sitting behind on your computer. This port is always 32400
Plex player apps needs to know these things so that they find your computer on your home local network
-
You tell Plex what EXTERNAL port you are going to use by first entering it in the Manual Specify Port field of the remote access settiing. This can be almost anything you want. let just say this port is 54321. when you sign into your server and click on Enabled Remote Access this information is sent to Plex. plex directory now knows your External IP by nature of being on your network to find your house/modem, and you told it what External Port to use
-
You tell your router a rule to direct all internet traffic that comes into that EXTERNAL Port to a specific INTERNAL IP and INTERNAL PORT. This is port forwarding. basically someone at that specific external gate walking you to the right building and room
(UPnP and NATpmp are automatic ways to port forward but they don’t work often because some routers just aren’t very good) some router manufacturers unfortunately call port forwarding by different names so it can get even more confusing
in any case you need to make a port forwarding rule in your router. these rules are generally created by you giving it four pieces of info
- the name of the rule ( can be whatever you want but calling it “Plex” makes sense
- The INTERNAL IP ( the local IP address of your computer with PMS, some routers have dropdown select from computer son your netowrk)
- The EXTERNAL port ( what you entered in manually specify port field)
- The INTERNAL port ( which is always 32400)
I hope that made some sense. We don’t have your Routers manual to tell you where the port forwarding settings are. have a look at your routers manual to find out. if you don’t have it you can look online for them on the manufacturers website.
I understood the description you gave me, but I’m not sure how to proceed because I’m not entirely sure what the internal or external IP’s are. I have Verizon Fios at home and I’ve logged into my router and I see an option that says “Port Forwarding” over on the left side. I click that and this is where it loses me.
This is what I see and I’m not sure what to do with it.
As for the IP’s, where it says “Private” and “Public” where I white-outed the numbers, are those the ones you’re talking about? I wasn’t sure if it was safe or not to post a picture with the numbers visible so I figured I’d rather be safe than sorry. I didn’t bother with the above picture because everyone knows about 192.168.1.XX.
I never used to have this problem. I’ve been using Plex for a long time and I even bought the app before they came up with the Plex Pass and it worked fine when I wanted to watch something on my server when I wasn’t home. I know about plex because someone I used to be friends with that was a genius with computers but unfortunately he and I aren’t friends anymore so I can’t go to him for help and I’m stuck trying to figure it out myself. I keep thinking of that line from one of the Resident Evil movies that Jill says about Alice: “I’m good, but I’m not that good!” lol
yes Private=Internal Public=external
You have 5 port forwarding rules for plex. You only need one. delete the rest.
If you keep the one highlighted below then the external port you used is 10183. You need to enter that in manually specify port field. so Plex knows which port to use, it doesn’t know what you entered in your router.
Ok, so maybe a dumb question but… How do I delete them? Do I just click the check mark next to it? Because there are like a hundred of them (more than are below the ones seen) for some reason.
Edit: Never mind, I figured it out lol
Ok, I deleted all of the others and did as you said. This is the result:
refresh the page. and give it a second
go to PublicIP:10183/web on your cell phone while on cellular. ( turn off wifi) replace PublicIP with your actual public IP. what happens?
or go to https://app.plex.tv/desktop
Ugh, I can’t believe this is happening again. Except this time, it doesn’t have the “192.1681.4:32400 Plex Media Server TCP Any -> 10183 All Broadband Devices Active” part.
It was working fine but there was a Plex Server update and every time there is an update I have the problem of “Not available outside your network”! I logged on to the router to follow the same steps above but I can’t follow the same steps since the port forwarding rule for the Plex server isn’t even there. I can’t seem to figure out how to add it, either. When I try it says “Please select the IP Address you want to forward to, or select an already connected item from the list”.
I don’t know why the Plex Server wouldn’t be listed. I didn’t delete anything and I know my family didn’t do anything to mess with the router. Please help?
EDIT: So, somehow the “Plex Media Server” showed back up in the list but this time with a new number instead of the 10183, I told it to manually specify the new public port of 24004 which it automatically assigned itself. It seems finicky though because one minute it will be just fine and the next it will tell me it isn’t available outside my network again. As of right now it is working, though. So hopefully it will stay that way.
I really hope someone can help me. I am having this same problem again. I don’t know how to fix it because I am trying to follow all of the steps above, which worked last time, but now the Plex Server isn’t even showing up in the list of things on the Port Forwarding page and I don’t know how to get it to show up there.
