Hello,
I am trying to reset my password but I am not receiving the reset password email in my inbox. I have checked my spam, I am checking the correct inbox, and I am receiving other Plex emails.
Any idea on what to do?
Hello,
I am trying to reset my password but I am not receiving the reset password email in my inbox. I have checked my spam, I am checking the correct inbox, and I am receiving other Plex emails.
Any idea on what to do?
Im having this same issue…
They are probably getting hammered with resets due to the data breach. I eventually got my email but it took 30 mins instead of the 15 mins they mention.
Me it is the verification email that I don’t receive. I want to activate 2 factor but I need my email to be verified before.
OK i got it now , took more time than expected. Their servers must be overflooding with requests
It’s definitely running a hot minute behind. Took mine over 10 minutes to arrive.
I didn’t get an email either. I’ve been waiting a good 12 hours for it to arrive now…
same here. its now 24hours for me.
I’ve the same problem.
I actually have two accounts. One main with life time pass and one secondary free. For the secondary I have received the email but for the main one I do not receive any email.
EDIT:
I solved the password change problem by following these instructions:
" If you have trouble receiving the reset email, but are still logged in to the web browser app you can manually change the password through your Account page (https://app.plex.tv/desktop/#!/settings/account ) directly"
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.