No backups?
@preacha sorry to hear that, that stinks.
@ChuckPa I completed the removes for Data and Caches on both of my Plex servers. Validated the contents of the directories were empty, started Plex and then validated that the contents were being recreated.
After letting Refresh All Metadata complete, I still have the same issue on both servers were the posters are missing for my newer Movies.
Only two things are unique to my servers vs a ātypicalā Plex server install on Linuxā¦
- I have a
/etc/systemd/system/plexmediaserver.service.d/override.confwere I specifyEnvironment="PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR=/mnt/sdb/plexmediaserver/Library/Application Support". - All of my media is kept on a remote NFS share at
/mnt/media/.
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In your case, you would remove the contents under your relocated location
Specifying this using variables: (substitute in your effective path to it)
sudo sh
cd "$PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR/Plex Media Server/Plug-in Support"
Now continue as previously instructed. (Copy/paste is recommended and why I write my instructions as I do)
I am also very sorry for the loss of data. I hope you can find a system backup somewhere.
Hey @ChuckPa,
Yeah sorry, I should have been more clear on what I did. I already removed the contents of Data and Caches under my location and am still experiencing the issue on both servers.
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With both of those cleared out, I really would like to see the logs.
If āRefresh All Metadataā didnāt pull the metadata then we need to find out why it wont.
Okay, looks like it worked ChuckPa. Thanks
All-clear: I still had a backup and now I have my old status again. Sorry for the panic yesterday.
I tried again with emptying the cache.
Unfortunately this did not lead to any improvement for me either.
IĀ“ve refreshed all metadata but still the newer movies show no poster. Just a thumbnail.
Log attached.
Plex Media Server Logs_2020-02-27_07-48-21.zip (1.1 MB)
I have this problem with movie posters as well but itās also new TV Series that arenāt pulling any data at all unless I manually match.
I put together a new server using Binhex Plexpass Docker on Unraid last week and have not been able to get the metadata for new movies or series to work correctly at all. I did move my appdata files over from my windows server and everything is working correctly on there and all of my old metadata and watch history pulled over just fine. Iāve tried deleting the cache and cookies as mentioned here. I also tried cleaning the bundles and optimizing the database but so far nothing has worked.
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The situation is a bit frustrating.
The measure of deleting httpcookies didnāt help me and many others and a core function of Plex is currently not working. But there is no statement if the problem is actively worked on now.
1 Like
Iām only a user like you so be nice 
Iām on Linux and donāt have any problem with posters.
The latest logs I can see posted by you was Plex Media Server Logs_2020-02-27_07-48-21.zip so I took a quick look at them ā¦
In Plex Media Server.1.log I can see lots of this ā¦
Feb 27, 2020 07:33:15.641 [0x7f1f64cbc700] ERROR - Error issuing curl_easy_perform(handle): 7
Feb 27, 2020 07:33:15.641 [0x7f1f64cbc700] WARN - HTTP error requesting POST http://127.0.0.1:32600/devices/discover (0, No error) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
Feb 27, 2020 07:33:15.642 [0x7f1f64cbc700] ERROR - Error issuing curl_easy_perform(handle): 7
Feb 27, 2020 07:33:15.642 [0x7f1f64cbc700] WARN - HTTP error requesting GET http://127.0.0.1:32600/devices/dvb%23sat2ip%230%23uuid%3a663d5d6c-f9f8-4bb4-84d4-444E6DEA5B83 (0, No error) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
Feb 27, 2020 07:33:15.642 [0x7f1f64cbc700] ERROR - Error parsing content.
Feb 27, 2020 07:33:15.642 [0x7f1f64cbc700] ERROR - Error parsing XML: Error parsing file.
Feb 27, 2020 07:33:15.642 [0x7f1f64cbc700] ERROR - Grabber: Error obtaining device status.
Feb 27, 2020 07:33:15.643 [0x7f1f64cbc700] ERROR - DVR:Device: Error refreshing existing device device://tv.plex.grabbers.tunerservice/dvb%23sat2ip%23uuid%3a663d5d6c-f9f8-4bb4-84d4-444E6DEA5B83, marking as dead.
Feb 27, 2020 07:33:16.120 [0x7f1f646e0700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 27, 2020 07:33:16.960 [0x7f1f649ce700] INFO - Refreshing paths watched by LibraryUpdateManager
Feb 27, 2020 07:33:17.182 [0x7f1f4688f700] ERROR - getaddrinfo(192-168-178-28.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: -5
Feb 27, 2020 07:33:17.718 [0x7f1f65e9f700] INFO - CodecManager: obtaining decoder 'wmav2'
Feb 27, 2020 07:33:17.837 [0x7f1f47735700] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Feb 27, 2020 07:33:17.837 [0x7f1f456fb700] WARN - Sync: local sync directory "/volume4/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sync+" does not exist
Feb 27, 2020 07:33:18.352 [0x7f1f47159700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Feb 27, 2020 07:33:18.452 [0x7f1f47159700] INFO - Network Service: Abandoning browse socket, it was closed.
Then in Plex Media Server.2.log
Feb 24, 2020 22:33:54.991 [0x7fa679b02700] ERROR - Grabber: Error obtaining device status.
Feb 24, 2020 22:33:54.992 [0x7fa679b02700] ERROR - DVR:Device: Error refreshing existing device device://tv.plex.grabbers.tunerservice/dvb%23sat2ip%23uuid%3a663d5d6c-f9f8-4bb4-84d4-444E6DEA5B83, marking as dead.
Feb 24, 2020 22:33:58.690 [0x7fa65b735700] ERROR - Unknown metadata type: folder
Feb 24, 2020 22:34:09.036 [0x7fa65b735700] ERROR - Unknown metadata type: folder
Feb 24, 2020 22:34:22.782 [0x7fa67a3cc700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:34:22.782 [0x7fa67a3cc700] ERROR - Codecs: Download failed: Failed to download 'https://downloads.plex.tv/codecs/0bc617e-2965/linux-x86_64-standard/libmpeg4_decoder.so': 408
Feb 24, 2020 22:34:22.783 [0x7fa67a3cc700] WARN - Codecs: Failed to download mpeg4 decoder; bailing out
and then loads of this stuff ā¦
Feb 24, 2020 22:34:30.359 [0x7fa65bd11700] ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_b95ad7e4ab81df2cbe23ee72eba19cc6ac5996c1).
Feb 24, 2020 22:34:50.664 [0x7fa65bd11700] ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_414e5a383d21083c0f6665a02f8f32f3a33476b1).
Feb 24, 2020 22:35:10.927 [0x7fa65bd11700] ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_556e14fd80b6a29e6b542cc259992393dbf93759).
Feb 24, 2020 22:35:31.223 [0x7fa65bd11700] ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_d7aafd2ab6e767018c4e9f920082de9dd4ae9ecb).
Feb 24, 2020 22:35:41.493 [0x7fa65b735700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:35:41.752 [0x7fa658e31700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:35:41.766 [0x7fa65bfff700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:35:41.779 [0x7fa658855700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:35:41.790 [0x7fa603d11700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:35:45.024 [0x7fa6599e9700] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 24, 2020 22:35:51.405 [0x7fa65bd11700] ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_cbe9d4f0099316c77dbe9d7cb6de2797e8236700).
Feb 24, 2020 22:36:11.679 [0x7fa65bd11700] ERROR - Error bringing media local (metadata://posters/com.plexapp.agents.themoviedb_6724182b0937bc6a1535e76829b4234d6520290f).
clearly something is not right on your config. Could be anything really but I do wonder with the restores you done do the files have the right ownership and that you have not copied stuff as root.
You could try the following on your plexserver (adjust path and user for your setup) and see if it helps ā¦
sudo chmod -R 755 /var/lib/plexmediaserver
sudo chown -R plex:plex /var/lib/plexmediaserver
If not a new set of logs might be no harm attaching.
1 Like
Also ā in your com.plexapp.agents.movieposterdb.log I see this ā¦
2020-02-27 07:44:29,130 (7f0e8ee6b700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.movieposterdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmRlczQKbGFuZ2IwczYKbWFudWFsYjBzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M1Ck1vdmllczEwCm1lZGlhX3R5cGU1Cm5zOApwYXJlbnRJRHM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0NjQ1MDgwND9sYW5nPWRlczQKZ3VpZGIxczUKZm9yY2VzMjMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGJzMTMKcHJpbWFyeV9hZ2VudHM1CjI2MjA1czIKaWRyMAo_
2020-02-27 07:44:29,166 (7f0e8ee6b700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.movieposterdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmRlczQKbGFuZ2IwczYKbWFudWFsYjBzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M1Ck1vdmllczEwCm1lZGlhX3R5cGU1Cm5zOApwYXJlbnRJRHM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0NjQ1MDgwND9sYW5nPWRlczQKZ3VpZGIxczUKZm9yY2VzMjMKY29tLnBsZXhhcHAuYWdlbnRzLmltZGJzMTMKcHJpbWFyeV9hZ2VudHM1CjI2MjA1czIKaWRyMAo_
2020-02-27 07:44:29,167 (7f0e8ee6b700) : INFO (agentkit:957) - Searching for matches for {'id': '26205', 'guid': 'com.plexapp.agents.imdb://tt6450804?lang=de', 'force': True, 'primary_agent': 'com.plexapp.agents.imdb', 'parentID': None}
2020-02-27 07:44:29,168 (7f0e8ee6b700) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/metadata/26205/tree'
2020-02-27 07:44:29,177 (7f0e8ee6b700) : DEBUG (accessor:68) - Creating a new read-only model access point for provider com.plexapp.agents.imdb in namespace 'metadata'
2020-02-27 07:44:29,188 (7f0e8ee6b700) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.imdb://tt6450804?lang=de
2020-02-27 07:44:29,192 (7f0e8ee6b700) : DEBUG (model:234) - Deserializing from /volume4/Plex/Library/Application Support/Plex Media Server/Metadata/Movies/3/9c250573e5f11f81542dfd9fe0f58b3ed2f6529.bundle/Contents/com.plexapp.agents.imdb/Info.xml
2020-02-27 07:44:29,236 (7f0e8ee6b700) : DEBUG (runtime:88) - Sending packed state data (113 bytes)
2020-02-27 07:44:29,236 (7f0e8ee6b700) : DEBUG (runtime:924) - Response: [200] str, 608 bytes
2020-02-27 07:44:29,246 (7f0e8ee6b700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.movieposterdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZGVzNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoyNjIwNXM0CmRiaWRpMApzNwp2ZXJzaW9ubnMxMApwYXJlbnRHVUlEbnM4CnBhcmVudElEczUKTW92aWVzMTAKbWVkaWFfdHlwZXM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0NjQ1MDgwND9sYW5nPWRlczQKZ3VpZHM5CnR0NjQ1MDgwNHMyCmlkcjAK
2020-02-27 07:44:29,250 (7f0e8ee6b700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.movieposterdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZGVzNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoyNjIwNXM0CmRiaWRpMApzNwp2ZXJzaW9ubnMxMApwYXJlbnRHVUlEbnM4CnBhcmVudElEczUKTW92aWVzMTAKbWVkaWFfdHlwZXM0Mwpjb20ucGxleGFwcC5hZ2VudHMuaW1kYjovL3R0NjQ1MDgwND9sYW5nPWRlczQKZ3VpZHM5CnR0NjQ1MDgwNHMyCmlkcjAK
2020-02-27 07:44:29,251 (7f0e8ee6b700) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.imdb://tt6450804?lang=de
2020-02-27 07:44:29,252 (7f0e8ee6b700) : DEBUG (model:234) - Deserializing from /volume4/Plex/Library/Application Support/Plex Media Server/Metadata/Movies/3/9c250573e5f11f81542dfd9fe0f58b3ed2f6529.bundle/Contents/com.plexapp.agents.movieposterdb/Info.xml
2020-02-27 07:44:29,254 (7f0e8ee6b700) : DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/metadata/26205/tree'
2020-02-27 07:44:29,267 (7f0e8ee6b700) : DEBUG (networking:143) - Requesting 'https://api.cinematerial.com/1/request.json?imdb_id=tt6450804&key=plex&secret=ral3AyZ.8f.uM&width=720&thumb_width=100.'
2020-02-27 07:44:30,424 (7f0e8ee6b700) : INFO (__init__:47) - Falling back to foreign language poster with language: US
2020-02-27 07:44:30,425 (7f0e8ee6b700) : CRITICAL (agentkit:1091) - Exception in the update function of agent named 'CineMaterial', called with guid 'com.plexapp.agents.imdb://tt6450804?lang=de' (most recent call last):
File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-77cb9455c/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1089, in _update
agent.update(obj, media, lang, **kwargs)
File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-77cb9455c/MoviePosterDB.bundle/Contents/Code/__init__.py", line 48, in update
valid_names.append(self.add_poster(metadata, secret, json_obj['posters'][0], i))
File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-77cb9455c/MoviePosterDB.bundle/Contents/Code/__init__.py", line 55, in add_poster
thumb_url = poster['thumbnail_location']
File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-77cb9455c/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/code/sandbox.py", line 108, in <lambda>
_getitem_ = lambda x, y: x.__getitem__(y),
KeyError: 'thumbnail_location'
2020-02-27 07:44:30,428 (7f0e8ee6b700) : DEBUG (model:229) - Serializing to /volume4/Plex/Library/Application Support/Plex Media Server/Metadata/Movies/3/9c250573e5f11f81542dfd9fe0f58b3ed2f6529.bundle/Contents/com.plexapp.agents.movieposterdb/Info.xml
Could you try and disable the CineMaterial agent and see if that somewhat helps the situation.
1 Like
Thanks for trying to help.
My location of plex is little bit different as iĀ“m using plex on my synology so i tried
sudo chmod -R 755 /volume4/Plex/Library/
also i tried that with sudo chown -R plex:plex but this group is not existent on my synology. I have the user plex but itĀ“s assigned to group āuserā. So how should be the command then?
I also disabled cinematerial agent but all didnāt help.
What i also noticed by the way: generally the metadata update takes much longer than before the poster bug. Which of course could also be related to the many errors in the log.
Please find a new log attached. Plex Media Server Logs_2020-03-11_13-40-58.zip (1.8 MB)
I believe the command would be ā¦
sudo chown -R plex:user /volume4/Plex/Library
Iāll also take a look at your logs ā let me see if I can find something else.
1 Like
thanks. i did the command but it also didnĀ“t seem to help.
Here are new logs after the change.
Plex Media Server Logs_2020-03-11_13-51-21.zip (1.8 MB)
Rats ā was hopeful that might be it. I have a standalone plexserver on linux so not installed on the NAS so my setup is different.
Anyhow, in your Plex Media Server.1.log the first messages could be network related ā¦
Mar 11, 2020 13:30:09.538 [0x7fbde6fc4700] INFO - Plex Media Server v1.18.7.2457-77cb9455c - Synology DS1817+ x86_64 - build: linux-x86_64 synology - GMT 01:00
Mar 11, 2020 13:30:09.538 [0x7fbde6fc4700] INFO - Linux version: DSM 6.2.2.24922-4, language: en-US
Mar 11, 2020 13:30:09.538 [0x7fbde6fc4700] INFO - Processor Intel(R) Atom(TM) CPU C2538 @ 2.40GHz
Mar 11, 2020 13:30:09.539 [0x7fbde6fc4700] INFO - /var/packages/Plex Media Server/target/Plex Media Server
Mar 11, 2020 13:30:10.291 [0x7fbdf1606740] INFO - OCSP: Successfully retrieved response from cache.
Mar 11, 2020 13:30:20.328 [0x7fbdded7c700] ERROR - Error issuing curl_easy_perform(handle): 7
Mar 11, 2020 13:30:20.328 [0x7fbdded7c700] WARN - HTTP error requesting POST http://127.0.0.1:32600/devices/discover (0, No error) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
Mar 11, 2020 13:30:20.329 [0x7fbdded7c700] ERROR - Error issuing curl_easy_perform(handle): 7
Mar 11, 2020 13:30:20.329 [0x7fbdded7c700] WARN - HTTP error requesting GET http://127.0.0.1:32600/devices/dvb%23sat2ip%230%23uuid%3a663d5d6c-f9f8-4bb4-84d4-444E6DEA5B83 (0, No error) (Failed to connect to 127.0.0.1 port 32600: Connection refused)
Mar 11, 2020 13:30:20.329 [0x7fbdded7c700] ERROR - Error parsing content.
Mar 11, 2020 13:30:20.354 [0x7fbdded7c700] ERROR - Error parsing XML: Error parsing file.
Mar 11, 2020 13:30:20.354 [0x7fbdded7c700] ERROR - Grabber: Error obtaining device status.
Mar 11, 2020 13:30:20.404 [0x7fbdded7c700] ERROR - DVR:Device: Error refreshing existing device device://tv.plex.grabbers.tunerservice/dvb%23sat2ip%23uuid%3a663d5d6c-f9f8-4bb4-84d4-444E6DEA5B83, marking as dead.
Mar 11, 2020 13:30:21.134 [0x7fbdde175700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 11, 2020 13:30:23.005 [0x7fbddea8e700] WARN - Held transaction for too long (../Library/DatabaseFixups.cpp:185): 0.140000 seconds
Mar 11, 2020 13:30:23.313 [0x7fbddcfe1700] INFO - Refreshing paths watched by LibraryUpdateManager
Mar 11, 2020 13:30:23.752 [0x7fbddea8e700] ERROR - getaddrinfo(192-168-178-28.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: -5
Mar 11, 2020 13:30:24.232 [0x7fbddd8ab700] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Mar 11, 2020 13:30:24.232 [0x7fbda7447700] WARN - Sync: local sync directory "/volume4/Plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sync+" does not exist
Mar 11, 2020 13:30:24.729 [0x7fbddf358700] ERROR - getaddrinfo(192-168-178-28.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: -5
Mar 11, 2020 13:30:24.793 [0x7fbddca05700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Mar 11, 2020 13:30:24.894 [0x7fbddca05700] INFO - Network Service: Abandoning browse socket, it was closed.
ā¦ was the NAS rebooted recently ? If not might be worth a try. Give your router a restart for the fun of it also
2 Likes
ādid you try turning it off and on again?ā 
Yeah i rebooted the NAS right before and now i also did a reboot for the router.
DidnĀ“t help. What is also strange: when i edit the affected movies i see a selection of posters in the poster section. So it downloads correctly. But if I choose another one he still doesnāt apply it to the movie.
That is very odd behaviour which Iāve not seen before. Maybe a thumbnail cached locally but fails to fetch actual poster ? I still see CineMaterial in your logs so maybe that poster is from there. I assume you deleted these ā¦
plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Caches/*
plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Data/*
not plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Data*
failing that Iām really not sure so I guess we need someone from plex themselves to jump in. Sorry, I could not be more help but will continue to look at the logs when I have a free min.
1 Like
Thanks for your help.
I stopped plex again, deleted the contents of the folders and started it again (while the cinematerial agent was disabled).
Unfortunately still no improvement.
Added a new log.Plex Media Server Logs_2020-03-11_16-20-34.zip (2.0 MB)
1 Like
Okay I actually think things are getting better. Looking in your latest Plex Media Server.1.log I am not seeing the errors from before. This log now looks good (at least to me)!
At this point could you optimize database and clean bundles via settings ā manage > troubleshooting.
Then, take 1 movie which is causing you a problem and do a full plex dance with it.
Once its matched again after the dance try and set a poster.
Fingers and toes crossed here 
I tried everything you told me but still no success.
What additionally annoys me now: because of all the playing around and re-reading of the metadata, a lot of movies with the wrong language in the plot summary are now reassigned. I would like to have this in German (and so it was with the majority of the movies) and now every second movie is with an English description.
I really had a great working plex server with a very well maintained library a few weeks ago and since 1 or 2 versions and all this playing around is chaos.
Nothing has been changed on the server except to install the Plex updates and I suspect there is a bug at least in the version for Synology systems.
