Nvidia Shield Dolby TrueHD playback is borked

I am having this issue today. My Local Movie files with TrueHD audio keeps registering a whopping 400mbps bitrate upon checking the Dashboard after the recent update. When it should only be around 50-60mbps. The playback freezes every time. I hope they can fix it asap.

So is there an ETA on this next official update to 9.1? I’m unsure as to when they get pushed out. If it’s going to be soon, I’m going to just wait. Otherwise if it isn’t going to be for a while, then I’ll try to focus on rolling back to 8.3 or getting the beta version.

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Well there have been four releases of the 9.0 train in the last six days (and nine betas on the last two weeks), and they usually go two weeks or more between releases, so they’re definitely aware of the problems and are iterating swiftly through releases much more quickly than normal.

You’ve got to bear in mind that this isn’t just one developer writing an app and releasing as soon as they see fit. There’ll be multiple versions in a coding, testing/QA, release pipeline, so if the version we’re looking for to fix the problems we’ve identified goes into the pipeline it’s got to wait for the others to pass through first.

Hi, I had audio dropouts on all formats (not just TrueHD) with Shield ā€œtubeā€. The only way I found to fix it was to disable Dolby Vision in the Shield settings. Everything worked perfectly after that. I recently upgraded to a Shield Pro and it doesn’t exhibit the same behaviour.

To clarify, I do not have audio dropouts on 8.29.0.30300 with the rare exception of TrueHD 96kHz audio tracks. Most TrueHD tracks are 48kHz. I always leave Dolby Vision enabled on the Shield Pro and set audio to passthrough in Plex settings, along with matched framerate and resolution switching. No issues with 99% of my Plex library content.

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No gradual AV sync loss on my end with 8.29.0.30300. Could be due to my Plex client and Shield A/V settings.

Is anyone experience loud crackle noise when resuming 4K Atmos only movies? I was hoping the latest client beta would fix this but no luck. My setup is 2019 Shield Pro with Panasonic High Grade 18 Gigabyte HDMI cables going through the 4k Arcana and into my Sonos Arc. When I use Kodi the issue is not present.

After reverting back to v8.30.2, I am still experiencing bad sync issues with some titles. Pretty much all new formats are fixed but TrueHD 5.1 seems to be a big hiccup. A few titles played recently, end up all but freezing. Superbad and Step Brothers were the two recent movies I found to have the issue. Both are bluray rips, not 4k. Could anyone who may have these comment on the new beta fixing the issue? Thank you!

Try 8.29.0.30300. I’ve been on it for weeks and do not have these hiccups.

Is it just that one file that won’t play?

Hmm, my Tube is rock solid. Guess there is no single experience with this stuff.

Are you getting success with lossless 7.1 TrueHD with atmos metadata

Pretty sure I saw similar comments about this following the last Android update.

Most definitely with TrueHD+Atmos. It’s only those rare TrueHD 96kHz tracks that have issues.

Even if you downgrade to 8.27, that’s your best bet at this point. I would recommend doing that. It’s the last update for 2022 came in. You should play all the lossless tracks you can bearing your server is strong enough of course.

I use 8.30.2.31202 and have zero issues. I accidentally was on Beta for Android and had issues, then I reverted back to stable and that solved it. Then I turned off all auto-updates simply because Plex ā– ā– ā– ā– ā–  up too often and I just want the stuff to work. I don’t like to adapt myself to ā€œoh, a new software update, this or that changed or doesn’t work for nowā€ simply because I own the hard-/software not vice-versa.

I don’t even understand why they had to touch the TrueHD stuff. Maybe @sixones can shine a light on the reasons?

There was issues in v8.30 and previous builds for some users with TrueHD playback and with TrueHD at 96kHz / 192kHz, things were changed to fix those issues. In doing so though, an ExoPlayer update was added which introduced new issues for different sets of users with TrueHD.

Lossless playback of TrueHD (depending on your setup), and playback of TrueHD with branch cuts is an outstanding issue where TrueHD playback would drift out of sync (at a rate of 1.001x) and has existed since a change to the SHIELD firmware which prevented the disabling of post-processing when rendering the video. This is still being investigated.

The latest beta, v9.1 should solve the majority of TrueHD issues that most people are facing, if it’s not (it’s hard to tell from this thread), then its most likely previous builds have the same issues - due to the firmware issue mentioned above. If you are encountering issues in v9.1, logs and an explanation on the problem you are seeing would allow us to investigate.

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i found that the 9.1.x beta builds were significantly worse then any of the previous public releases.

files that previously played just fine no longer played with v9.1.x beta so i had to revert back to previous client builds.

along with the other bugs that the 9.1.x beta build has it wasn’t worth keeping it installed in any way.

I’m using version 9.1.0.31720 and have just watched about half of Boss Baby 2 (1080p) without a single audio glitch so the base issue that I initially reported via this thread does appear to be fixed.

I’m not sure what films I have with seamless branching that I could test.

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Can you let me know what the problems your seeing are? And can you provide some logs?

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