Nvidia Shield Dolby TrueHD playback is borked

Plex Players Streaming Devices
42

Has anyone received this version yet?

43

Also having this issue. Tried to fix this in so many ways, ultimately stumbled on this thread by luck.

Could Plex please create some sort of “active known issues” status page? Some brief text saying “issue was introduced in x, fix in-progress” would be so useful.

Is there an APK for the update for Shield somewhere to manually update? Not seeing the update on my device yet.

44

This issue was never acknowledged, yet is supposed to be fixed in the latest stable version. Problem is, the last three releases (beta, previous stable, current stable) did not get pushed to end-users.

45

I manually installed the 8.31.1 “Google Play (arm64v8a)” APK onto my shield.

Not tested a huge amount of footage so far, but some quick tests on files that were definitely borked a few hours ago seem to be good so far! Hopefully not a fluke
!

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46

I’m not at home at the moment to install the update and test but will report back as soon as I can.

It amazes me that Plex can’t acknowledge an issue publically but then sneaks out a release with the bug allegedly fixed.

Man up and just admit you made a mistake a Plex and then apologise to your customers. I feel you would gain much goodwill with such behaviour!

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47

Don’t rush. It still hasn’t been pushed :slight_smile:

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48

Tested some more footage. While audio keeps in sync, I’m getting random freezes in video or audio causing stuttering. Sometimes a fraction of a second, sometimes multiple seconds


Rolled back manually to APK 8.30.2 - not seen any issues since.

adb install -r -d .\kepler-arm64v8a-googlePlay-stdExo-8.30.2.31202-c9b75f7a.apk

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49

Thanks for letting us know. I hope the Android devs are secretly following this thread :disguised_face:

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50

I think the fact that those beta and stable releases that got pulled at the last minute show that they are now watching.

The fact that all the various screwed up beta’s with various feedback on how broken they were both indicates they weren’t originally watching and it’s pretty pointless being in a Plex Android beta unless you’re a masochist.
Let’s face it, it’s pretty clear the devs aren’t running their own beta.

Compound that with the fact that Plex cannot be bothered to explain at worst or apologise at best this whole shambles.

51

To be fair, it was my choice to be a beta tester, and this latest one is really the only beta I’ve ever had a major issue with (and I’m still on it!). As to why these last few versions haven’t made it through yet, we can only speculate until we get some actual input from the Plex team.

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52

Yeah for sure.

But I assume you joined that beta after a Plex invitation to help test the latest and greatest releases?
Who knew feedback was ignored?

That said I’m just as guilty. I should have known that on Apple devices any beta breakage takes 30
seconds to undo rather than 20 minutes to find an older apk or longer to unsubscribe from a beta and completely reset my Android device.

53

I really just saw this Join App Betas: Android (mobile), Android TV, Apple TV, iOS and signed up when I first got my SHIELD.

Like me, you’ve been around long enough to know that when you really need help here, you’ll get it. Be that from other users or from the usual ninjas, team members, or employees. Folks like Chuck, Otto, BigWheel, Zoidberg are very quick to respond, so no complaints from me there :slight_smile:

For this particular issue, I agree with you that the lack of feedback is a little concerning, though. The SHIELD, being the very best overall playback device, deserves some extra TLC :wink:

54

Yep some of those are only ninjas (and I definitely do not use “only” in a dismissive way) and one probably two at least owns no Android device from previous reading over the last 8 years and certainly not of the Shield.

But at least one of those is indeed a Plex employee
You can add at least @DaveBinM and @anon18523487 to @BigWheel as to why something so broken ever happened.

It’s a beta. Feedback has shown how broken it was for two weeks at least yet the attempt to push it to stable just to screw over anyone playing it safe by not running beta’s.

55

You did the pinging :wink: Let’s hope Dave is no longer in the hospital.

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56

And if that’s the case then I apologise because honestly his input on tvOS and iOS has been stellar over the last year of two.

His explanations and clarity were the reason I bought Apple devices.

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57

Side loading 8.31.1.31487 has solved this issue for me.

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58

The dev is aware of this issue and has been working through the issue. That is all I have to share.

59

For what it’s worth, if stability is important to you, I recommend installing and holding @ 8.30.2.31202. I personally have a handful of Shield Pros:

2017 Shield Pro 01
  • Beta Testing Unit
  • Modded with Samsung 860 EVO 500GB
  • Wired @ 1Gbps
  • Living Room: Denon AVR & LG OLED CX
  • Beta Channel App 8.31.0.31301
2017 Shield Pro 02
  • Beta Testing Unit
  • Modded with Samsung 860 EVO 500GB
  • Wired @ 1Gbps
  • Master Bedroom: Nakamichi Shockwafe Ultra 9.2 & LG OLED B7
  • Beta Channel App 8.31.0.31301
2019 Shield Pro 01
  • Production and Alpha Testing Unit
  • Wired @ 1Gbps
  • Living Room: Denon AVR & LG OLED CX
  • Public Channel App: 8.30.2.31202
  • Alpha Channel App: x.x.x.xxxxx
2019 Shield Pro 02
  • Production and Alpha Testing Unit
  • Wired @ 1Gbps
  • Master Bedroom: Nakamichi Shockwafe Ultra 9.2 & LG OLED B7
  • Public Channel App: 8.30.2.31202
  • Alpha Channel App: x.x.x.xxxxx
60

Thank you.

Given that 8.31.1 is now in the release channel, how do we ‘hold’ at the version that you recommend?

61

Unfortunately I cannot agree


So this afternoon was the first time I had watched a TrueHD / Atmos movie for a good few weeks, and I can also confirm that the audio track is losing sync quite frequently.

Shield 2019 Pro > Shield Experience 9.0.1
Plex Client > 8.30.2.31202
PMS > 1.25.6.5577 on Windows Server

I seem to get a silent blip in the audio, and then it’s out of sync from there on. To correct, I just wait a few seconds then single tap left on the Shield remote.

I really should have continued watching the movie on Plex HTPC now that they have got standard HDR working correctly.

In fact the ONLY thing missing from the HTPC app is now Dolby Vision
 Once that’s in, it will be the the only app to support absolutely everything > 4K, HDR, DV, HiRes FLAC Audio, Dolby Atmos, DTS-X