Nvidia shield not ending stream properly

Server Version#: 1.17
Player Version#:

Ive noticed a persistent issue where at the end of a movie, i do not believe my client is ending the stream properly

I have my settings configured to terminate a stream after being paused for 15mins.

At the end of the stream, after the allotted time i receive a message that the stream has been paused too long. I can only assume that the default behavior for Plex is to pause the stream before terminating it. I believe the pause is happening and the termination is not

1 Like

Same here on most of my TV. Just posted this to the Shield Forum:

Hi, I keep getting an error when I allow a show to play all the way to the end. Instead of exiting back to the home screen I’m getting Error: Playback has been paused for too long. And since it’s an error the screen saver never kicks in (honestly I see a lot of times when the screen saver doesn’t kick in correctly but alas… anyone experience this issue as well and or have any idea how to fix? Fairly new to the shield pro 2019 still. Thanks!

I disabled the enhanced video player on mine and haven’t seen the issue come back yet. Maybe try that and report back? This still needs to be acknowledged by Plex as a bug

Confirmed issue 2x after video finishes playing by itself. Note I do not have play next automatically enabled. Screen saver also doesn’t trigger. At one hour mark the paused too long error presents.

Went back to legacy player and confirmed twice on same episode that screen saver automatically kicked in at the preset 5 min mark. My assumption is that the error will also not happen but I don’t have another hour tonight. ;}

Definitely a bug. I saw other posters discuss bugs about the stream not ending but that was on an old version. Wonder if the shield or plex update introduced a regression…

Confirmed the same here. Can we get this acknowledged as a bug?

Is there an official process for bug reports? Sad thing is the old player is garbage and crashes constantly so it’s not like that’s a fix.

Same here, this happens constantly. Plex has the most abysmal customer support of any product I’ve ever seen.

Yup, same issue here.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.