Server Version#: 1.32.5.7349
Player Version#: 9.28.0.3162
Hello everyone, I hope this is the right thread and someone can help me out. I’ve been running my PMS on the Nvidia Shield TV Pro 2019 for a couple of years and haven’t had too many major issues. Well just the other day, I had my Shield in my bedroom and wanted to move it to the main living area. The Shield was working fine but I wanted to move it so I could get a hard wire from the router for a more stable connection. I unplugged it, moved it to the other room, connected everything and now the PMS won’t start back up. I’ve made sure the PMS was up to date as well as the Plex app and Nvidia Shield. I’ve gone as far as uninstalling and reinstalling PMS and factory reset my Shield, still nothing. I even went to an older version of PMS and Plex app. Again nothing happens.
PMS is on version 1.32.5.7349. Shield is on 9.1.1. (33.2.0.157) and the Plex app version is 9.28.0.3162. Can someone please help me out? I also share my library with family outside of my house so if someone knows how to fix my Plex issue or has info on another program like Plex that i can upload my library to and share it outside of my house i would greatly appreciate it. Thanks.
PMS Plugin Logs.zip (185.3 KB)
Here are the logs you requested. Sorry it took so long. I was at work when I got your last message. Hope this helps. Thanks.
From a quick look at the logs, your Shield seems to using a public IP address or non-standard subnet instead of a private local. Are you able to try a local network within this definition Private network - Wikipedia? I just want to confirm that this isn’t causing issues.
Not really sure how to do a local network. I usually just hook everything up and it would connect but I’m not sure how to do a local network on the Shield. I just don’t know why it would work just fine in one room of my house and not in another when it’s all on the same wifi network.
Yes, moving it should not have caused an issue especially if you were connected to the same Wi-Fi network. As you have reset everything it’s difficult to tell what caused it as the logs won’t show it. So after you reset everything you set up the server again on the Shield did the setup complete? And if you go to https://app.plex.tv/ on another device are you unable to see the server?
Yes the setup completed and I can’t see the server because on the Plex app in settings, the PMS says stopped. I tried to start it several times but nothing happens.
Ok so from your logs your PMS is definitely not being assigned a local IP address, but it is authenticating with our servers. Are you certain you are connecting to the same WiFi connection that you were before moving the Shield? Are you able to go into Network settings on your Shield and find what your IP address is for your Shield?
Yes, it is the same network. As for going into the network setting on the Shield, I can do that and see what IP address I’m running. I can also use that same address followed by 32400 and access Plex that way. When I access Plex on the web interface, nothing for the server comes up on the left.
Yes, that’s a public IP Address which is strange and most likely the cause. You would need to make some changes on your router so DHCP assigns a local IP address. You aren’t using a VPN by any chance?
Nope, no VPN. I will take a look at my router when I get home. Not sure how the IP address might be causing the issue because none of the settings changed. I wonder if restarting my router would make a difference. I’ll keep you posted. Thanks.
Ok, so I was able to turn off IP Pass-through on my router which then gave me an IP address of 192.xxx, now my Plex is working. Now for my other question, how do I share my library outside of my network? It says I might need to port forward but when I go to the network setting on plex, it’s the 108.xxx IP address. Thank you for your help.
I am on AT&T fiber and without port forwarding, it would say it was not available outside of local network. As soon as I click on port forwarding it would say it was fully accessible outside of the local network. I looked on AT&T fiber forums and got it working. My only real question is, the 108.xxx IP address that you saw in the logs when it wasn’t working, is the forwarding IP address. Would you happen to know why that is? I can’t change the port forwarding address but just wondered why I now have to port forward when I didn’t have to before. Thanks for the help.
